passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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Massacre
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passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-01, 13:38

Windows 7 x64

Problem signature:
Problem Event Name: APPCRASH
Application Name: palemoon.exe
Application Version: 4.5.0.7422
Application Timestamp: 5ea6dccf
Fault Module Name: dwrite.dll
Fault Module Version: 6.2.9200.22084
Fault Module Timestamp: 589a43c7
Exception Code: c0000005
Exception Offset: 000c0999
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

It appears that you need to authorize on this site to check. Current workaround is to set layers.prefer-d3d9 to true. Several users reported this problem when using with Firefox 74-75 so it is related to Mozilla code.

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Moonchild
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Moonchild » 2020-05-01, 13:51

The error occurs in dwrite.dll which is not our code; it's a Microsoft DX library.
Usually this is caused by an underlying issue in your video drivers, and not the DirectWrite dll itself.
The fact that Mozilla-based code triggers it doesn't mean it is caused by it.
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-01, 13:55

I know, but same problem is reported by other users too and is related to Windows 7-8.1 and Firefox browser, maybe you can check, why it crashes on this page when using DX11 layers acceleration on these systems?

I'm using latest 32-bit version of Pale Moon, but this behavior is common for entire 28.9.x branch (did not tested with earlier versions).

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Moonchild » 2020-05-01, 13:59

Without knowing what "these systems" comprise of, it's impossible to even begin to guess ;)
Please post your troubleshooting information.
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"Compromise and collaboration lie at the heart of all great endeavours" -- Kassandra
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-01, 14:05

When DX11 support is on (default settings):
Application Basics
------------------

Name: Pale Moon
Version: 28.9.2 (32-bit)
Build ID: 20200427121543
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:68.9) Gecko/20100101 Goanna/4.5 Firefox/68.9 PaleMoon/28.9.2
OS: Windows_NT 6.1
Safe Mode: false

Extensions
----------

Name: Download Master Plugin
Version: 1.4.12
Enabled: true
ID: dmpluginff@westbyte.com

Name: Erinome Godville UI+
Version: 1.1.23.4
Enabled: true
ID: godville-ui-plus@erinome.net

Name: HTML5 Media Tuner
Version: 1.2.3
Enabled: true
ID: h5vtuner@Off.JustOff

Name: uBlock Origin
Version: 1.16.4.20
Enabled: true
ID: uBlock0@raymondhill.net

Graphics
--------

Features
Compositing: Direct3D 11
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c292) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c292) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding: Yes; Using D3D9 API
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.2.9200.22084)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 1050
Vendor ID: 0x10de
Device ID: 0x1c81
Driver Version: 21.21.13.7563
Driver Date: 10-21-2016
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 00000000
RAM: 2048

Diagnostics
ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200





Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 4
browser.startup.homepage: about:home
browser.startup.homepage_override.buildID: 20200427121543
browser.startup.homepage_override.mstone: 4.5.0
browser.tabs.onTop: true
browser.tabs.warnOnOpen: false
dom.ipc.plugins.flash.disable-protected-mode: true
dom.w3c_pointer_events.enabled: true
extensions.lastAppVersion: 28.9.2
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general.useragent.updates.lastupdated: 1588328016600
gfx.crash-guard.d3d11layers.appVersion: 28.9.2
gfx.crash-guard.d3d11layers.deviceID: 0x1c81
gfx.crash-guard.d3d11layers.driverVersion: 21.21.13.7563
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
media.benchmark.vp9.fps: 59
media.benchmark.vp9.versioncheck: 3
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media.hardware-video-decoding.failed: false
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services.sync.declinedEngines:
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storage.vacuum.last.places.sqlite: 1585850624

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
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Incremental GC: true

Accessibility
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Activated: false
Prevent Accessibility: 1

Library Versions
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NSPR
Expected minimum version: 4.24
Version in use: 4.24

NSS
Expected minimum version: 3.48
Version in use: 3.48

NSSSMIME
Expected minimum version: 3.48
Version in use: 3.48

NSSSSL
Expected minimum version: 3.48
Version in use: 3.48

NSSUTIL
Expected minimum version: 3.48
Version in use: 3.48

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Moonchild
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Moonchild » 2020-05-01, 14:23

Driver Date: 10-21-2016
Please update your NVidia GPU drivers.
"You will observe with concern how long a useful truth may be known and exist before it is generally received and practiced on." -- Benjamin Franklin
"Compromise and collaboration lie at the heart of all great endeavours" -- Kassandra
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-01, 14:27

I doubt this is the exact case of this problem (this is the most stable version of these drivers on GTX 1050), but, well, I will test it with latest stable NVIDIA driver version...

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Moonchild » 2020-05-01, 14:34

Using such old drivers is most definitely a prime suspect for these kinds of crashes - so it is a necessary first step.
I think 2016 drivers must be 1st gen RTM drivers for the GTX1050? They certainly will have plenty of bugs.
"You will observe with concern how long a useful truth may be known and exist before it is generally received and practiced on." -- Benjamin Franklin
"Compromise and collaboration lie at the heart of all great endeavours" -- Kassandra
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-01, 15:02

That was the most stable version of drivers before introduction of NvContainer. NvContainer versions caused random black screen GPU reset.

Anyways, it still crashes:
Problem signature:
Problem Event Name: APPCRASH
Application Name: palemoon.exe
Application Version: 4.5.0.7422
Application Timestamp: 5ea6dccf
Fault Module Name: dwrite.dll
Fault Module Version: 6.2.9200.22084
Fault Module Timestamp: 589a43c7
Exception Code: c0000005
Exception Offset: 000c0999
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Application Basics
------------------

Name: Pale Moon
Version: 28.9.2 (32-bit)
Build ID: 20200427121543
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:68.9) Gecko/20100101 Goanna/4.5 Firefox/68.9 PaleMoon/28.9.2
OS: Windows_NT 6.1
Safe Mode: false

Extensions
----------

Name: Download Master Plugin
Version: 1.4.12
Enabled: true
ID: dmpluginff@westbyte.com

Name: Erinome Godville UI+
Version: 1.1.23.4
Enabled: true
ID: godville-ui-plus@erinome.net

Name: HTML5 Media Tuner
Version: 1.2.3
Enabled: true
ID: h5vtuner@Off.JustOff

Name: uBlock Origin
Version: 1.16.4.20
Enabled: true
ID: uBlock0@raymondhill.net

Graphics
--------

Features
Compositing: Direct3D 11
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c78d) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c78d) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding: Yes; Using D3D9 API
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.2.9200.22084)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 1050
Vendor ID: 0x10de
Device ID: 0x1c81
Driver Version: 26.21.14.4587
Driver Date: 4-3-2020
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 00000000
RAM: 2048

Diagnostics
ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200





Important Modified Preferences
------------------------------

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browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
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browser.tabs.warnOnOpen: false
dom.ipc.plugins.flash.disable-protected-mode: true
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gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
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media.getusermedia.screensharing.enabled: false
media.hardware-video-decoding.failed: false
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print.printer_Samsung_SCX-4x21_Series.print_duplex: -437918235
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print.printer_Samsung_SCX-4x21_Series.print_oddpages: true
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print.printer_Samsung_SCX-4x21_Series.print_page_delay: 50
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print.printer_Samsung_SCX-4x21_Series.print_paper_name:
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print.printer_Samsung_SCX-4x21_Series.print_resolution: 600
print.printer_Samsung_SCX-4x21_Series.print_reversed: false
print.printer_Samsung_SCX-4x21_Series.print_scaling: 1,00
print.printer_Samsung_SCX-4x21_Series.print_shrink_to_fit: true
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privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.clearOnShutdown.sessions: false
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
security.disable_button.openCertManager: false
security.OCSP.enabled: 0
security.ssl3.rsa_des_ede3_sha: true
security.tls.unrestricted_rc4_fallback: true
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1585850624

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.24
Version in use: 4.24

NSS
Expected minimum version: 3.48
Version in use: 3.48

NSSSMIME
Expected minimum version: 3.48
Version in use: 3.48

NSSSSL
Expected minimum version: 3.48
Version in use: 3.48

NSSUTIL
Expected minimum version: 3.48
Version in use: 3.48

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-08, 20:28

28.9.3 - same result

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Moonchild » 2020-05-08, 20:43

Sorry to hear your driver update didn't fix it.

Unfortunately there is very little, if anything, that can be done about a crash that isn't under our control. Most that can be done is blocking what makes it crash through a blocklist entry.
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-15, 14:22

I have traced the problem to gfx.downloadable_fonts.enabled - it seems that some downloadable fonts will crash the browser when using DX11 rendering (antialiasing?)

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by RJARRRPCGP » 2020-05-15, 15:48

BTW, IIRC, using driver version before 430.64, is risky, due to a known vulnerability.

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-16, 00:43

RJARRRPCGP wrote:
2020-05-15, 15:48
BTW, IIRC, using driver version before 430.64, is risky, due to a known vulnerability.
I'm already using latest release 445.87 and it appears stable. Still getting guaranteed crash on this one specific site with downloadable fonts and DX11 render.

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Moonchild » 2020-05-16, 09:42

DirectWrite is primarily used for accelerated font shaping so it would make sense that disabling the use of downloaded fonts would potentially dodge the issue.
A better solution for you is though to simply switch off direct2d for your use. Set gfx.direct2d.disabled to true in about:config (and make sure force-enabled isn't erroneously set either).
That way you can keep downloadable fonts (that a ton of sites do rely on for proper display/their design) enabled and otherwise have a good web experience.

I've done some research and I can't find any other mention of your specific card or class of NV cards causing issues so it may be very specific to your system/system software, system graphics settings, etc. so I'm apprehensive about instating a feature block for this that would impact everyone.
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-16, 13:18

Indeed, gfx.direct2d.disabled "solves" this problem (fonts look the same as with d3d9 rendering, but there's no crash on passport.sape.ru). Still I wonder, why it crashes on this specific site... It seems that there is only one downloadable font: https://static.sape.ru/common/fonts/pr-icons.woff

Ok, I have traced this down to ClearType being disabled on system level. When it is enabled, no crash occurs. It is better to check for it somehow before calling ClearType-related routines...

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Moonchild » 2020-05-16, 15:02

That check has to be done elsewhere. DirectWrite combined with having no cleartype works just fine at the browser level, last I checked.

EDIT: verified just now, system cleartype disabled, direct2d enabled, directwrite in use, went to passport.sape.ru: no crash. Of course I wasn't able to log in... :/

I did however notice one important difference. Your DirectWrite library is 6.2.9200.22084 but the latest (current) version of that lib is 6.2.9200.22774. This probably means you haven't installed the latest updates for the platform update for Windows. I do know that quite a few crash bugs were fixed in subsequent updates.
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-16, 16:12

The crash is for logged-in users only. It occurs when rendering that specific downloadable font.

It appears that your dwrite.dll is in https://support.microsoft.com/en-us/hel ... -kb4508772 , I will check it now.

...well, it updated successfully, still crashes on same conditions:
Problem signature:
Problem Event Name: APPCRASH
Application Name: palemoon.exe
Application Version: 4.5.0.7431
Application Timestamp: 5eb3413b
Fault Module Name: dwrite.dll
Fault Module Version: 6.2.9200.22774
Fault Module Timestamp: 5ce35966
Exception Code: c0000005
Exception Offset: 000c0b0d
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Moonchild » 2020-05-16, 16:51

Yeah sorry I can't check something that's behind an auth wall.
I don't have anything else to suggest except disable d2d.
"You will observe with concern how long a useful truth may be known and exist before it is generally received and practiced on." -- Benjamin Franklin
"Compromise and collaboration lie at the heart of all great endeavours" -- Kassandra
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Re: passport.sape.ru + Pale Moon + Windows 7 x64 D3D11 = crash

Unread post by Massacre » 2020-05-18, 11:14

I hope you will find something to use in new Mozilla code. Tested with latest portable FF 76.0.1 (32-bit) and its default settings - no crash, d3d11 enabled, d2d enabled, found some warnings in their about:support, though:

Workarounds
NO_CONSTANT_BUFFER_OFFSETTING Unsupported by driver
Failure Log
(#0) CP+[GFX1]: Exception occurred measuring glyph width for ufJooWcR24OE+Bd6IA66rWsw==
(#1) CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(18960,120) Code: 0x80070057 format 0
(#2) CP+[GFX1]: Exception occurred measuring glyph width for ufJooWcR24OE+Bd6IA66rWsw==

...but well, no crash.

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