Mailbox.org connection issues using Pale Moon & Basilisk Topic is solved

[Pallid Planetoid]

As of around 12 minutes ago as of 7:57AM today I've been getting persistent Secure Connection issues with Mailbox.org (screen-shot):

This issue only occurs using Pale Moon and Basilisk.

I've tested this in both safe-mode and a fresh profile with the issue persisting in both cases.

This does not occur in other browsers (tested in 7 other browsers -- all work).

I can be specific as to the time when this issue started because I was logging into and out of Mailbox.org at that time in an attempt to determine why their tray-icon option was not working.

Will someone who has an account with Mailbox.org please confirm this login-page issue?

The Login Link available via Internet search is: https://login.mailbox.org/de (this link will of course at least render the login page successfully but will get the error when attempting to login).

[New Tobin Paradigm]

Did you try again later?

[Pallid Planetoid]

Did you try again later?

I had tried every couple of minutes during the 12 minute period prior to posting this topic and tested again just now before sending this post (that's why I used the word "persistent" )

Oh and I did reboot my computer.

I'll try clearing cookies for the web-page and clearing browser cache....

[Pallid Planetoid]

Cleared Pale Moon's cached Web Content down to zero bytes of disk space and cleared cookies (didn't think clearing cookies would help) -- no help in any case. Again -- all other browsers work -- the issue remains limited to Pale Moon and Basilisk (I'll try Basilisk in safe-mode as I did with Pale Moon).

[Pallid Planetoid]

Tested Basilisk in Safe-mode (as I did with Pale Moon) and the issue persists:

It seems peculiar to me that this issue is limited to only Pale Moon and Basilisk (I only used Basilisk in order to confirm the error or not as I did with other browsers as I normally use Pale Moon exclusively).

[Pallid Planetoid]

Fired up my old Gateway Desktop using Windows 7 and installed the Pale Moon browser (since I hadn't used the desktop in well over 5 years).

The mailbox login work w/out any problem -- ruling out any glitch issue with my wireless ISP connection.

Went back to my Windows 10 laptop that has been having this persistent issue with only Pale Moon and Basilisk for over the past 107 minutes and I find that the issue has been resolved at this time). Continued to test both Pale Moon and Basilisk repeatedly over a period of 5 minutes to confirm the issue has been resolved.....

.... go figure....

My life has always been weird!

ADDENDUM: I would be curious if anyone might have a clue as to why only the two XUL browsers (Pale Moon/Basilisk) were impacted in this way.... (I reference "XUL" because as far as I'm aware this is a factor that would be unique as compared to any of the other browsers none of which had the same issue over the period of nearly two hours).

[Moonchild]

FTR, that screenshot is not a browser error page, so it's been something in the service not being available.
Contrary to popular expectations, services do go down from time to time.

[Pallid Planetoid]

FTR, that screenshot is not a browser error page, so it's been something in the service not being available.
Contrary to popular expectations, services do go down from time to time.

Thanks for the heads-up...

I would have assumed this same thing that the service was temporarily down for a couple of hours....

This does not explain why only Pale Moon and Basilisk were impacted however.... (which is the reason I posted the topic since I'd assume an issue that is browser specific would not likely be due to a downed site that would be expected to impact all browsers )

Any ideas as to my addendum I added at the same time you posted?

ADDENDUM: I would be curious if anyone might have a clue as to why only the two XUL browsers (Pale Moon/Basilisk) were impacted in this way.... (I reference "XUL" because as far as I'm aware this is a factor that would be unique as compared to any of the other browsers none of which had the same issue over the period of nearly two hours).

As always, my intentions are not to be construed as implying any derogatory comments regarding the browser Pale Moon that is the only browser I really want to use (so IS the very browser that I am very pleased with and like very much!!). I'm just curious as to what would be the technical reasons as to what was uniquely occurring that would be exclusively impacting both Pale Moon and Basilisk in this manner over a period of 107 minutes is all I am intending by my followup questions.

ADDENDUM: I'm perfectly fine with writing it off to my "weird" life that I mentioned... that said -- the presumable coincidence of events as described have made me wonder whether maybe some inexplicable "glitch" issue was cleared related to my ISP connection when I tested the login issue on my old Windows 7 desktop that perhaps then impacted my laptop to clear the issue (or as I say the sequence of events were more likely all coincidental and not related and it's back to just my "weird" life ).

[vannilla]

Are you sure it's about being XUL and not, for example, about being more strict regarding network security?
Of course we can only make hypotesis on why it happened, but since the OCSP server is involved I would at least start there.

[Pallid Planetoid]

Are you sure it's about being XUL and not, for example, about being more strict regarding network security?
Of course we can only make hypotesis on why it happened, but since the OCSP server is involved I would at least start there.

Excellent point -- this does make sense that the two browsers (Pale Moon and Basilisk) may be imposing more rigorous security requirements. Arguably a good thing of course.... (I only mentioned what I did in regards to "XUL" because that's all I'm personally aware of as far as what would be unique compared to the other browsers that were not impacted in the same way). I'd add that adopting this perspective an argument can be made that respective of these two browsers the "services" were down for a period of time on this basis as Moonchild mentioned.

Thanks for the feedback.... I'm certainly OK with this premise.