Disqus problems on specific website

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back2themoon
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Disqus problems on specific website

Unread post by back2themoon » 2019-07-29, 13:09

Would you please check this website by pressing the blue bar at the bottom to expand Disqus comments? Comments will eventually appear (with a delay) but some features like reactions do not work and staying logged in is not possible.

I don't know if it's a website problem (quite possible, Disqus works everywhere else) or a browser-related issue (Disqus works on that website with other browsers). Some Disqus-related entries do appear in the Error Console. Thanks.

Code: Select all

Error: Pale Moon can't establish a connection to the server at wss://realtime.services.disqus.com/ws/2/thread/7559316873?.
Source File: https://c.disquscdn.com/next/embed/lounge.bundle.10933b6913e94fbe1192f71cdee0f0a3.js

Error: TypeError: a.getComputedStyle(...) is null
Source File: https://c.disquscdn.com/next/embed/common.bundle.4f78a44956523083e2be1589c3559f2b.js
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therube
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Re: Disqus problems on specific website

Unread post by therube » 2019-07-29, 13:20

PM, no extensions, disqus popped right up.

FF 70, "normal" Profile, so with extensions, "Disqus seems to be taking longer than usual. Reload?".
(And never did display.)

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Re: Disqus problems on specific website

Unread post by back2themoon » 2019-07-29, 13:27

Thanks. Do you see the Disqus reactions? (upvote, funny, love etc.)
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Re: Disqus problems on specific website

Unread post by therube » 2019-07-29, 13:33

Not really sure just what that is, but if it's the stuff like ^ v, then, yes.
Ζέπελιν και τρίχες,να κάνεις περιπολίες έτσι μάλιστα. (funny)

^ v •Απάντηση •Κοινοποίηση ›
(Answer, Notification, it seems.
Not really familiar with disqus, so not really sure what to expect there.)

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Re: Disqus problems on specific website

Unread post by back2themoon » 2019-07-29, 13:36

No, they are extra smileys. I noticed they appear even if not logged in to Disqus. Screenshot is from Edge, they do not appear on PM.
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Re: Disqus problems on specific website

Unread post by therube » 2019-07-29, 13:41

No, I don't see that - unless I open that part "directly".

https://disqus.com/embed/comments/?base ... 125ecb56cc

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Re: Disqus problems on specific website

Unread post by back2themoon » 2019-07-29, 13:45

Ok, thanks for confirming the issue.

How did you get that direct link by the way?
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Re: Disqus problems on specific website

Unread post by therube » 2019-07-29, 17:31

The Disqus part is a frame, so right-click in that area, This Frame -> Open Frame In New Tab.

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Re: Disqus problems on specific website

Unread post by back2themoon » 2019-08-09, 22:15

Looks like comments stopped appearing altogether, so now even the Frame workaround is unavailable. :-(
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Re: Disqus problems on specific website

Unread post by therube » 2019-08-10, 16:16

(Confirmed. No longer working in PM. Not sure why offhand?)

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Re: Disqus problems on specific website

Unread post by back2themoon » 2019-08-17, 14:23

-bump-

Any chance we could figure out if it's a browser problem or website issue?

Recap: Disqus comments will not appear. They do on other browsers (this website), but they also appear on other websites on Pale Moon.

Example link - press the blue bar at the bottom to show comments and bring up Disqus reactions - it doesn't work:

Disqus comments.png

Disqus comments 2.png
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Re: Disqus problems on specific website

Unread post by gepus » 2019-08-17, 14:38

back2themoon wrote:
2019-08-17, 14:23
Recap: Disqus comments will not appear. They do on other browsers (this website),
Chrome based browsers?
Nor do they appear with Firefox ESR.

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Re: Disqus problems on specific website

Unread post by back2themoon » 2019-08-17, 14:41

Thanks - I don't know about those. Comments appear on IE, Edge, FF 68.

If FF ESR also doesn't work, I'd tend to blame the website but can't be really sure.
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Re: Disqus problems on specific website

Unread post by gepus » 2019-08-17, 14:54

Firefox ESR 60.8.0 (still supported by Mozilla), the one I was testing with, is basically Firefox 60.
If the site works with Firefox 68 then the site probably relies on code not supported by Firefox 60 and Pale Moon.

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Re: Disqus problems on specific website

Unread post by rereser » 2019-08-17, 15:38

try this.
open the site.
reload the site and immediately click the blue bar before the site is fully loaded.
the comments will show with the icons.
not how it should be but works here.
no override set.

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Re: Disqus problems on specific website

Unread post by back2themoon » 2019-08-17, 19:48

Thank you rereser, weird workaround but it works. If you are quick enough to press the bar the first time, the reload can be avoided.

I won't mark this as solved yet, I'll try contacting the website (again) even though I have no clue what's going on and what needs to be fixed.
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Re: Disqus problems on specific website

Unread post by rereser » 2019-08-18, 10:48

https://w3bits.com/load-disqus-on-click/
disqus comment function can be tested here.
maybe include this in your contact with the site.

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Re: Disqus problems on specific website

Unread post by Moonchild » 2019-08-18, 11:44

The demo site most definitely works without an issue in Pale Moon.
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Re: Disqus problems on specific website

Unread post by mad2043 » 2019-08-19, 20:48

Hi, I have similar problem.
Palemoon can't load Disqus forum on specific website:
https://www.postoj.sk/46215/knihomolov- ... vizme-dnes

On the end of the article there is blue "+" sign, when you click on it should load discussion.
On Palemoon and Firefox 60 ESR it doesn't work.
On Firefox 68 ESR it work as usual.

Any workaround?
Thanks

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Re: Disqus problems on specific website

Unread post by back2themoon » 2019-08-19, 22:01

Did you read the thread? The workaround described 4 posts above your own also works on postoj.sk.

Looks like this is a similar (or same?) issue.
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