Website doesn't load on main profile, but will on another

TheRobin · Unread post by **TheRobin** » 2019-05-22, 03:48

I am having a problem with my main Pale Moon profile. I have come across a website that doesn't load on my main profile because it is throwing javascript error that is not occurring on another profile. I already ruled out extensions because I disable all of them and I still get the error.

The website is: https://www.giant-bicycles.com/ca/bikes
I am running Pale Moon x64 on Windows 7.

The error that is showing up in the console is "TypeError: window.navigator.userAgent.match(...) is null"

Here is a screenshot: https://imgur.com/a/u8Vy0TS

That error comes up on my main profile no matter what I do with my extensions. But it doesn't come up if I switch profiles and the page loads fine. Any ideas what I should check for in my main profile to solve this?

Nigaikaze · Unread post by **Nigaikaze** » 2019-05-22, 03:56

TheRobin wrote: ↑
2019-05-22, 03:48
I already ruled out extensions because I disable all of them and I still get the error.

Disabling extensions doesn't always completely disable them. NoScript in particular is noted for still potentially causing problems even if it is disabled. Start with posting your info from Help > Troubleshooting Information as specified here ...

viewtopic.php?f=3&t=49

... and we'll see what we can do to help you out.

TheRobin · Unread post by **TheRobin** » 2019-05-22, 05:25

Here it is.

plushkava · Unread post by **plushkava** » 2019-05-22, 06:22

You've disabled the Firefox Compatibility mode and, by way of the general.useragent.override setting, you've elected to mimic the Safari browser. This appears to be triggering a bug in the user-agent sniffing code employed by giant-bicycles.com. In this particular case, one workaround would be to go the extra mile and also set the value of general.platform.override to MacIntel. Another might be to set a site-specific useragent override. However, given that you were unable to diagnose this, it might be for the best that you don't diverge from Pale Moon's defaults in any way that affects the user agent string.

TheRobin · Unread post by **TheRobin** » 2019-05-22, 22:33

Now I feel like an idiot. I ignored checking the override (And it is the first thing showing up in troubleshooting text) because I didn't think it was changed and attempted to switch the agent mode in the preferences which did nothing obviously did nothing. Removing the overrides solved it. Pretty sure it was changed by an older extension I messed around with and didn't think to revert any changes it might have left behind.

FYI general.platform.override was already set to MacIntel so that workaround would not have worked.

Thanks for the help.

Pale Moon forum

Website doesn't load on main profile, but will on another

Website doesn't load on main profile, but will on another

Re: Website doesn't load on main profile, but will on another

Re: Website doesn't load on main profile, but will on another

Re: Website doesn't load on main profile, but will on another

Re: Website doesn't load on main profile, but will on another