Broken Save Dialog Box Topic is solved

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SpikeG

Broken Save Dialog Box

Unread post by SpikeG » 2019-01-19, 10:57

So I have no idea what I might have done to cause this, but Pale Moon stopped working with Download Links. If I click a Download Link, nothing happens. Usually the Dialog Box pop ups asking me where to save the file. Right clicking and choosing to save the file from the context menu works.
It works absolutely normal in Safe Mode. I have changed nothing on my setup at all. One moment it worked the other it didn't.
Things I've tried:
Disabling all add-ons extensions and themes
Clearing the cache and most cookies
Un- and Reinstalling Pale Moon

Operating system: Windows 7
Browser version: 28.3.0
32-bit or 64-bit?: 64-Bit
Problem URL: Every Url (e.g. https://www.goldhawkinteractive.com/for ... y-edition/)
Theme: Moonfox

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Moonchild
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Re: Broken Save Dialog Box

Unread post by Moonchild » 2019-01-19, 11:40

please check your preferences, category general -- is it set to "Always ask me where to save files"?
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

SpikeG

Re: Broken Save Dialog Box

Unread post by SpikeG » 2019-01-19, 14:13

Moonchild wrote:please check your preferences, category general -- is it set to "Always ask me where to save files"?
That's the first thing I checked and it is still checked. I also checked the default save location to see if it makes a difference, but Pale Moon won't download to the default location either when clicking download links.

All Pale Moon does is an ultra fast refresh of the page. You can only notice it, because the reload button is greyed out for a sec.

Before anyone asks, yes, I tried turning my PC off and on again as well. ;P

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Moonchild
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Re: Broken Save Dialog Box

Unread post by Moonchild » 2019-01-19, 19:46

Please post the output of help -> troubleshooting information so we can see what important preferences may have been altered causing this.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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4td8s
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Re: Broken Save Dialog Box

Unread post by 4td8s » 2019-01-19, 20:10

weird. the Save as dialog box is working on my end on the site OP mentioned, even after upgrading Palemoon from v28.2.2 to v28.3.0 on my Win7 x64 machine.

SpikeG

Re: Broken Save Dialog Box

Unread post by SpikeG » 2019-01-19, 20:13

Moonchild wrote:Please post the output of help -> troubleshooting information so we can see what important preferences may have been altered causing this.
Application Basics
------------------

Name: Pale Moon
Version: 28.3.0 (64-bit)
Build ID: 20190110014511
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.9) Gecko/20100101 Goanna/4.1 Firefox/60.9 PaleMoon/28.3.0
OS: Windows_NT 6.1
Multiprocess Windows: 0/1 (Disabled)
Safe Mode: false

Extensions
----------

Name: Autofill Forms
Version: 1.1.0.1
Enabled: true
ID: autofillForms@blueimp.net

Name: FlashGot
Version: 1.5.6.14
Enabled: true
ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Name: Pale Moon Commander
Version: 2.0.2
Enabled: true
ID: commander@palemoon.org

Name: Pale Moon Locale Switcher
Version: 3.0
Enabled: true
ID: pm-localeswitch@palemoon.org

Name: uBlock Origin
Version: 1.13.8
Enabled: true
ID: uBlock0@raymondhill.net

Graphics
--------

Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000beed) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 780 Direct3D9Ex vs_3_0 ps_3_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Audio Backend: wasapi
DirectWrite: false (6.2.9200.22164)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 780
Vendor ID: 0x10de
Device ID: 0x1004
Driver Version: 24.21.13.9731
Driver Date: 4-22-2018
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 104b10de
RAM: 3072

Diagnostics
ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
D3D9_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled




Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 4
browser.startup.homepage: https://www.google.de/
browser.startup.homepage_override.buildID: 20190110014511
browser.startup.homepage_override.mstone: 4.1.8
extensions.lastAppVersion: 28.3.0
gfx.crash-guard.d3d11layers.appVersion: 28.3.0
gfx.crash-guard.d3d11layers.deviceID: 0x1004
gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9731
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.direct2d.disabled: true
layers.acceleration.disabled: true
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.http.max-connections-per-server: 48
network.http.max-persistent-connections-per-server: 18
places.database.lastMaintenance: 1547898841
places.history.expiration.transient_current_max_pages: 51654
plugin.state.npadobeaamdetect: 0
plugin.state.npadobeexmandetectx: 0
plugin.state.npauthz: 0
plugin.state.npbattlelog: 0
plugin.state.npfoxitreaderplugin: 0
plugin.state.npgoogleupdate: 0
plugin.state.nppsndl: 0
plugin.state.npspwrap: 0
plugin.state.npvlc: 0
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
services.sync.declinedEngines:
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1547898841

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.20
Version in use: 4.20

NSS
Expected minimum version: 3.41
Version in use: 3.41

NSSSMIME
Expected minimum version: 3.41
Version in use: 3.41

NSSSSL
Expected minimum version: 3.41
Version in use: 3.41

NSSUTIL
Expected minimum version: 3.41
Version in use: 3.41

coffeebreak
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Re: Broken Save Dialog Box

Unread post by coffeebreak » 2019-01-19, 20:25

4td8s wrote:weird. the Save as dialog box is working on my end on the site OP mentioned

Please re-read the original post. OP reports having this problem on every site; the site he linked was just given as an example.

Quoted from original post, emphasis added.
SpikeG wrote:Problem URL: Every Url (e.g. https://www.goldhawkinteractive.com/for ... y-edition/)

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billmcct
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Re: Broken Save Dialog Box

Unread post by billmcct » 2019-01-19, 22:34

SpikeG wrote: It works absolutely normal in Safe Mode. I have changed nothing on my setup at all. One moment it worked the other it didn't.
By this I would say an add-on conflict.
--------------------------------------------------------------------------------------------------------------
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Moonchild
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Re: Broken Save Dialog Box

Unread post by Moonchild » 2019-01-20, 06:46

billmcct wrote:By this I would say an add-on conflict.
I'd agree if it were not for the indication that the OP has tested with all add-ons disabled.

Then again, we've seen that some extensions influence the browser merely by being installed, and perhaps "FlashGot" which is a download manager is one of them.

Also, if extensions are restartless, disabling them in a running session may not completely clear it from that session and a restart would be required anyway.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

coffeebreak
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Location: U.S.

Re: Broken Save Dialog Box

Unread post by coffeebreak » 2019-01-20, 07:01

Moonchild wrote:I'd agree if it were not for the indication that the OP has tested with all add-ons disabled.
[...]
Also, if extensions are restartless, disabling them in a running session may not completely clear it from that session and a restart would be required anyway.

Safe Mode, where OP said "it works absolutely normal" does involve a restart.

SpikeG

Re: Broken Save Dialog Box

Unread post by SpikeG » 2019-01-20, 10:21

Moonchild wrote:
billmcct wrote:By this I would say an add-on conflict.
I'd agree if it were not for the indication that the OP has tested with all add-ons disabled.

Then again, we've seen that some extensions influence the browser merely by being installed, and perhaps "FlashGot" which is a download manager is one of them.

Also, if extensions are restartless, disabling them in a running session may not completely clear it from that session and a restart would be required anyway.
Removed every add-on except for Autofill Forms. Didn't fix the problem.

When I restarted in Safe Mode I left everything unchecked, so I didn't disable my add-ons.

yami_

Re: Broken Save Dialog Box

Unread post by yami_ » 2019-01-20, 10:31

No matter what checkbox you check add-ons will always be disabled in Safe Mode.

SpikeG

Re: Broken Save Dialog Box

Unread post by SpikeG » 2019-01-20, 10:40

OK, I AM SUCH A DUMB IDIOT!!!

I have a second display connected to my PC I rarely use. My desktop extends to that display. For some reason either dumb me, Windows, or Pale Moon somehow shifted the Save Dialog Box to my second display and must have remembered its position there, when I closed Pale Moon. So every time I clicked a download link it opened up again on the second display. And since it popped up on my primary display in Safe Mode I didn't even think that it could be such a simple problem. To be fair though it was all the way in the right bottom corner of my second display, so it's unlikely I dragged it there myself by accident.

Sorry, I wasted everyone's time!!!

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