I hope I copied the listing from the instructions of how to post properly as its been a year or more since I asked for assistance .
Sorry....I feel like the guy from " the Windows 10 . it stinks"
https://forum.palemoon.org/viewtopic.php?f=3&t=20945"Im on a new box with Windows 10. It stinks".
(not my exact problem but I feel in sympathy for the guy like me who does not know anything yet about Windows 10)
post as I'm not used to everything going on in Windows 10 yet...and maybe its my own inexperience with Windows 10
(Will take me years to learn this...they don't make those books like I used to use to speed me up on learning systems)....
1. I copied this stuff here...
I don't know where the "HIDE" button is to save PMB drive space...but it has so few items here I must not have copied the REAL troubleshooting code from behind the scenes of using PMB that everyone would like to unhide and examine for errors...When you ask for support, try to give at least basic information about your setup as well, since there are many different systems out there and many different possible setups of Pale Moon.
Please provide the following important details: copy the contents of Help->Troubleshooting information... (button "Copy text to clipboard") and paste it in your post. If you do this, please use the bulletin board's HIDE tag to prevent the post from creating a huge chunk of website space.
So again apologies if this post is not 100% ready for posting!
2. Here is what I did copy and answer:
Operating system: Windows 10
Browser version: 28.2.2 for 64 bit
32-bit or 64-bit?: 64x bit
Problem URL: does not matter---all are refusing to print--even a topic from Pale Moon Browser that I wanted to refer to in my post, I can't print it and not good enough using Windows 10 to copy it over without reading it from a printed page! sorry for being dumb on Windows 10
Installed extensions: None--would like to do whatever I had in my Windows 7 but big box store refuses to copy over programming only data saved from Windows 7 refusing to boot up.
Installed plugins: (about:plugins) I don't remember using any of these but same as above: None--would like to do whatever I had in my Windows 7 but big box store refuses to copy over programming only data saved from Windows 7 refusing to boot up.
3. I think it would be helpful to know:
Its older 2010 laptop that used to run Windows 7 until it became too corrupt to boot up
Big Box Store (Best Buy's Geek Squad) rescued the "data" and reset it all up with Sony Drivers (its a Sony laptop) into Windows 10--big jump but I had nothing else as no touch screen to migrate this to.
i5 Intel chip with full 8GB RAM and everything else checked out OK when I took laptop back and started trying to use it.
4. As the title of this post refers to the problem:
I don't know which of so many systems to contact...since it happens mainly in your browser's File menu...: I cannot use the File/Print or File/Print Preview I get unspecified error
I contact you first to see if its a known issue
(I checked the FAQ and known issues first...I don't see it but again I"m not good at figuring out the code references to what is going on behind the fancy GUI of PMB screens).
5. I can print from any OLD data file I have...I can print from any OLD program, from anything on the printer HP OfficeJet 8710 front screen....
So its not a HP Printer problem as it works off its own tiny screen perfectly as its supposed to.
6. I tried the "HP Support icons and HP print doctor" there on my desktop screen...
All of them reported back no issues so nothing to "troubleshoot" and my searching of those HP FAQ files for this problem gave me no solutions...
So before I call HP itself and have to pay $____ per minute for an out of warranty machine to explore what is going on...
I'd thought I'd ask and see if its something new going on with any interaction between PMB and latest Windows 10 updates and what I got installed.
7. I included a screen shot in number 3 above, of what I see in terms of error (for example trying to print from this forum! That should work...but it does not anymore!
[Windows 10 rant]
It used to work.... I have not installed much except whatever stupid auto-updates Windows 10 is doing---I want to reset it to "notify" me first like Windows 7 did but I have "Control Panel" visible to me...but its so different with the tiles and apps I'm just totally lost and want my Windows 7 back (Trying to get Oracle Virtual Box---but don't get confused...Not yet installed it as having other problems I'm trying to fix before I save everything and then install "new" programs that I miss using from Windows 7---so pretty empty box---does nothing much but throw those splash screens of photos from all over the world "Do you like this" from Microsoft and lots of tiles that I have no idea how to move or edit or nothing so I dismiss that page early on (NO I don't want to change to Windows 7 theme or something like that...I have to become MODERN person and learn to live with tiles and Windows themes that use apps etc etc so leaving it all working until I learn what to do with the stuff!
OK, Slight Windows 10 rant is over! ]
8. So any suggestions on what I need to do or show everyone here at PMB Forum next?
Happy Holidays to all!