IMPORTANT: Information to include when asking for support

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

Moderator: trava90

Forum rules
This board is for technical/general usage questions and troubleshooting for the Pale Moon browser only.
Technical issues and questions not related to the Pale Moon browser should be posted in other boards!
Please keep off-topic and general discussion out of this board, thank you!
User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 35404
Joined: 2011-08-28, 17:27
Location: Motala, SE
Contact:

IMPORTANT: Information to include when asking for support

Unread post by Moonchild » 2013-02-22, 20:19

When you ask for support, try to give at least basic information about your setup as well, since there are many different systems out there and many different possible setups of pale moon.

Also, please make a new topic if you are going to report something new or additional, this keeps things easier to find for everyone.

Using the following template may help when you make a new post:

Code: Select all

Operating system:
Browser version:
32-bit or 64-bit?:
Problem URL:
Theme:
Installed add-ons:
Installed plugins: (about:plugins)
And of course a description of the problem you're having, in detail - steps to reproduce the problem are greatly appreciated!

Also:
  • If you get application crashes, use AppCrashView to check the details of the app crash and post them
  • If you get system crashes (blue screens), use BlueScreenView and post details
  • If you get "application not responding" hangs, use WhatIsHang and post details (32-bit browser only! WhatIshang currently can't troubleshoot 64-bit applications)

In the template above, "Problem URL" and "Theme" only need to be included if applicable (theme if not a default theme). Of course you're free to use any other freeform format if you wish, too. It's merely a suggestion to make things clear without the need to have to ask for these details in a reply.

If you want to provide more details, copy the contents of Help->troubleshooting information... (button "Copy to clipboard") and paste it in your post. If you do this, please use the bulletin board's HIDE tag to prevent the post from creating a huge chunk of website space.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 35404
Joined: 2011-08-28, 17:27
Location: Motala, SE
Contact:

Re: IMPORTANT: Information to include when asking for support

Unread post by Moonchild » 2023-01-13, 10:56

If you are experiencing crashes and are asked to provide a "crash dump", please follow the instructions here: viewtopic.php?f=19&t=13044
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

Locked