Pale Moon 28.1 crash

[Pallid Planetoid]

Attempting to load the PWD reset page for Verizon Wireless crashed Pale Moon 28.1. (fault module: xul.dll)

AppCrash data:

Version=1
EventType=APPCRASH
EventTime=131839730458805014
ReportType=2
Consent=1
UploadTime=131839730466615461
ReportIdentifier=8aab1e8e-cf7c-11e8-97a5-e02a82d72c10
IntegratorReportIdentifier=8aab1e8d-cf7c-11e8-97a5-e02a82d72c10
WOW64=1
Response.BucketId=1373316692
Response.BucketTable=333129794
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=palemoon.exe
Sig[1].Name=Application Version
Sig[1].Value=4.1.5.6834
Sig[2].Name=Application Timestamp
Sig[2].Value=5b9f667b
Sig[3].Name=Fault Module Name
Sig[3].Value=xul.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=4.1.5.6834
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5b9f6826
Sig[6].Name=Exception Code
Sig[6].Value=80000003
Sig[7].Name=Exception Offset
Sig[7].Value=001607f1
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Pale Moon\palemoon.exe
UI[3]=Pale Moon web browser has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Pale Moon\palemoon.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Program Files (x86)\Pale Moon\mozglue.dll
LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\system32\dbghelp.dll
LoadedModule[12]=C:\Windows\system32\VERSION.dll
LoadedModule[13]=C:\Program Files (x86)\Pale Moon\MSVCP140.dll
LoadedModule[14]=C:\Program Files (x86)\Pale Moon\VCRUNTIME140.dll
LoadedModule[15]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[16]=C:\Program Files (x86)\Pale Moon\ucrtbase.DLL
LoadedModule[17]=C:\Program Files (x86)\Pale Moon\api-ms-win-core-timezone-l1-1-0.dll
LoadedModule[18]=C:\Program Files (x86)\Pale Moon\api-ms-win-core-file-l2-1-0.dll
LoadedModule[19]=C:\Program Files (x86)\Pale Moon\api-ms-win-core-localization-l1-2-0.dll
LoadedModule[20]=C:\Program Files (x86)\Pale Moon\api-ms-win-core-synch-l1-2-0.dll
LoadedModule[21]=C:\Program Files (x86)\Pale Moon\api-ms-win-core-processthreads-l1-1-1.dll
LoadedModule[22]=C:\Program Files (x86)\Pale Moon\api-ms-win-core-file-l1-2-0.dll
LoadedModule[23]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[24]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[25]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[26]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[27]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[28]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[29]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[30]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[31]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[32]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[33]=C:\Program Files (x86)\Pale Moon\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[34]=C:\Program Files (x86)\Pale Moon\nss3.dll
LoadedModule[35]=C:\Windows\system32\WINMM.dll
LoadedModule[36]=C:\Windows\syswow64\USER32.dll
LoadedModule[37]=C:\Windows\syswow64\GDI32.dll
LoadedModule[38]=C:\Windows\syswow64\LPK.dll
LoadedModule[39]=C:\Windows\syswow64\USP10.dll
LoadedModule[40]=C:\Windows\system32\WSOCK32.dll
LoadedModule[41]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[42]=C:\Windows\syswow64\NSI.dll
LoadedModule[43]=C:\Windows\system32\IMM32.DLL
LoadedModule[44]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[45]=C:\Program Files (x86)\Pale Moon\lgpllibs.dll
LoadedModule[46]=C:\Program Files (x86)\Pale Moon\xul.dll
LoadedModule[47]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[48]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[49]=C:\Windows\syswow64\ole32.dll
LoadedModule[50]=C:\Windows\system32\MSIMG32.dll
LoadedModule[51]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[52]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[53]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[54]=C:\Windows\system32\WINNSI.DLL
LoadedModule[55]=C:\Windows\system32\UxTheme.dll
LoadedModule[56]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[57]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[58]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[59]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[60]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[61]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[62]=C:\Windows\syswow64\USERENV.dll
LoadedModule[63]=C:\Windows\syswow64\profapi.dll
LoadedModule[64]=C:\Windows\system32\dwmapi.dll
LoadedModule[65]=C:\Program Files (x86)\360\Total Security\safemon\safemon.dll
LoadedModule[66]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[67]=C:\Windows\system32\NETAPI32.dll
LoadedModule[68]=C:\Windows\system32\netutils.dll
LoadedModule[69]=C:\Windows\system32\srvcli.dll
LoadedModule[70]=C:\Windows\system32\wkscli.dll
LoadedModule[71]=C:\Windows\system32\ntmarta.dll
LoadedModule[72]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[73]=C:\Windows\system32\dwrite.dll
LoadedModule[74]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll
LoadedModule[75]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[76]=C:\Windows\system32\propsys.dll
LoadedModule[77]=C:\Windows\system32\Dnsapi.dll
LoadedModule[78]=C:\Windows\system32\mswsock.dll
LoadedModule[79]=C:\Windows\System32\wshtcpip.dll
LoadedModule[80]=C:\Program Files (x86)\Pale Moon\browser\components\browsercomps.dll
LoadedModule[81]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[82]=C:\Windows\system32\NLAapi.dll
LoadedModule[83]=C:\Windows\system32\napinsp.dll
LoadedModule[84]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[85]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[86]=C:\Windows\System32\winrnr.dll
LoadedModule[87]=C:\Windows\system32\wshbth.dll
LoadedModule[88]=C:\Windows\system32\dxgi.dll
LoadedModule[89]=C:\Windows\system32\d3d11.dll
LoadedModule[90]=C:\Windows\system32\igd10umd32.dll
LoadedModule[91]=C:\Windows\system32\d2d1.dll
LoadedModule[92]=C:\Windows\system32\XmlLite.dll
LoadedModule[93]=C:\Windows\system32\mscms.dll
LoadedModule[94]=C:\Windows\system32\WINSTA.dll
LoadedModule[95]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[96]=C:\Windows\system32\rsaenh.dll
LoadedModule[97]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[98]=C:\Program Files (x86)\Pale Moon\softokn3.dll
LoadedModule[99]=C:\Program Files (x86)\Pale Moon\nssdbm3.dll
LoadedModule[100]=C:\Program Files (x86)\Pale Moon\freebl3.dll
LoadedModule[101]=C:\Program Files (x86)\Pale Moon\nssckbi.dll
LoadedModule[102]=C:\Program Files\WIDCOMM\Bluetooth Software\SysWOW64\BtMmHook.dll
LoadedModule[103]=C:\Windows\System32\MMDevApi.dll
LoadedModule[104]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[105]=C:\Windows\System32\wship6.dll
LoadedModule[106]=C:\Windows\system32\rasadhlp.dll
LoadedModule[107]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[108]=C:\Windows\system32\explorerframe.dll
LoadedModule[109]=C:\Windows\system32\DUser.dll
LoadedModule[110]=C:\Windows\system32\DUI70.dll
LoadedModule[111]=C:\Windows\SysWOW64\quartz.dll
LoadedModule[112]=C:\Windows\SysWOW64\qasf.dll
LoadedModule[113]=C:\Windows\SysWOW64\msdmo.dll
LoadedModule[114]=C:\Windows\SysWOW64\mp3dmod.dll
LoadedModule[115]=C:\Windows\system32\mfplat.DLL
LoadedModule[116]=C:\Windows\system32\AVRT.dll
LoadedModule[117]=C:\Program Files (x86)\Pale Moon\mozavutil.dll
LoadedModule[118]=C:\Program Files (x86)\Pale Moon\mozavcodec.dll
LoadedModule[119]=C:\Windows\system32\mf.dll
LoadedModule[120]=C:\Windows\system32\ATL.DLL
LoadedModule[121]=C:\Windows\system32\ksuser.dll
LoadedModule[122]=C:\Windows\system32\dxva2.dll
LoadedModule[123]=C:\Windows\system32\evr.dll
LoadedModule[124]=C:\Windows\system32\POWRPROF.dll
LoadedModule[125]=C:\Windows\SysWOW64\msmpeg2vdec.dll
LoadedModule[126]=C:\Windows\SysWOW64\slc.dll
LoadedModule[127]=C:\Windows\SysWOW64\bcrypt.dll
LoadedModule[128]=C:\Windows\SysWOW64\msmpeg2adec.dll
LoadedModule[129]=C:\Windows\system32\LINKINFO.dll
LoadedModule[130]=C:\Windows\system32\ntshrui.dll
LoadedModule[131]=C:\Windows\system32\cscapi.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=1373316692/nBucketTable=333129794/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Program Files (x86)\Pale Moon\palemoon.exe

Windows Event Viewer:

Faulting application name: palemoon.exe, version: 4.1.5.6834, time stamp: 0x5b9f667b
Faulting module name: xul.dll, version: 4.1.5.6834, time stamp: 0x5b9f6826
Exception code: 0x80000003
Fault offset: 0x001607f1
Faulting process id: 0x73e4
Faulting application start time: 0x01d463873eadefec
Faulting application path: C:\Program Files (x86)\Pale Moon\palemoon.exe
Faulting module path: C:\Program Files (x86)\Pale Moon\xul.dll
Report Id: 8aab1e8d-cf7c-11e8-97a5-e02a82d72c10

[therube]

And?
And anything else you can say about what was going on at the time of the crash?

[Pallid Planetoid]

And that's all... I'm just trying to reset the password on the Verizon Wireless site (they've got it wrong in my opinion but they think I've entered the wrong info and after 3 attempts locked me out of the account -- so I have to reset my PWD)

I'll do it again for you -- up until when Pale Moon will crash:

Step1:

Step2:

Step 3:

Step 4 (no screen-shot): I requested that the new PWD be sent via mail and then PM crashes:

When I reload PM the Verizon Wireless page looks like this:

I'll go through it again but stop at step 4 and post the error console info....

[Pallid Planetoid]

Steps again with errors for each step up until Pale Moon crash (the steps below correspond to the steps posted above).

Step 1 errors:

Step 2 errors:

Took about 6 minutes to get past this page hang hang hang... finally step 2 errors:

Step 3 errors:

At this point I forgot to clear the error console after step 3 -- so I reloaded the same step 4 and Pale Moon crashed again (before I could even get past step 4 to get to the last step when PM crashed previously).

[therube]

Well, as a start, at least test in Safe Mode.
And if that doesn't work, test in a new, clean Profile.