Pm 28.1 hangs occasionally for me, help please.

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PalleP
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Pm 28.1 hangs occasionally for me, help please.

Post by PalleP » 2018-09-29, 21:31

After updating from v27.x to v28.1 i occasionally experience that PM hangs (several times per day). I can't see any thread in when it happens, but have an idea that it is when many tabs with heavy stuff are open.
It happens rather fast. First I notice lag on mouse clicks and scrolling becomes erratic. Then the cpu usage rises to approximately 25% from the usual very few percents, while memory usage is stable.
Then after a short while PM freezes totally, but without the usual "Pale Moon is not responding" message from Windows on mouse clicks. This situation is permanent, and I have to terminate PM forcibly.
Then I start PM again and the previous tabs loads automatically without problems, so the pages don't seem to cause the problem.
I know I should try to run in safe mode, but must wait until I have the patience to surf for several hours without my extensions. It will be just like using Chrome or something similar :cry:
I have not done a clean install of v28.1 but used the v28.1 installer to update v27.x, and don't use any special fancy extensions.
I don't see any other threads here about the problem, so my pc is probably the culprit.
I use Win7 32bit and my active extensios are:
Adblock latitude
Advanced night mode
Back to top
Complete youtube saver
Config comments
Copy links
Dismiss the overlay
Downloads window
Favicon restorer
FEBE
I don't care about cookies
Pale Moon commander
Restart app button
Yesscript

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by PalleP » 2018-09-30, 19:00

Now it just happened with only one tab open. The page was the one mentioned in this thread, maybe there is a connection between the 2 problems: viewtopic.php?f=3&t=20553
I managed to get a crash report from "WhatIsHang" and have attached it here. I hope Moonchild will take a look at it.
I also managed to get away from the page before PM froze completely, but PM remains unstable, and must be force terminated in the end.
Attachments
HangReport-PaleMoon.txt
(235.67 KiB) Downloaded 19 times

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Tomaso
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Re: Pm 28.1 hangs occasionally for me, help please.

Post by Tomaso » 2018-09-30, 19:24

The problem has also been discussed here:
viewtopic.php?f=3&t=20497/

I've found that it is somewhat hard to reproduce.
When encountering the issue, I've revisited the same places, without running in to any problems.

I hope Moonchild will be able to get something useful out of that report of yours.

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therube
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Re: Pm 28.1 hangs occasionally for me, help please.

Post by therube » 2018-10-01, 16:38

Using mouse gestures?

That one item at the top seems to point to that.
And if you disable that?


Anyhow, if your issue is that particular page, http://www.dmi.dk/, or with that particular page alone you are able to duplicate the issue, then you should start from that end.

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by PalleP » 2018-10-01, 18:59

No, I don't use "mouse gestures", and it is not a particular page, and I can not restore the error. This is all written in the initial post.

But I can see that I am not the only one having this problem:
viewtopic.php?f=29&t=20571

And maybe also here:
viewtopic.php?f=3&t=20588

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by konstantx » 2018-10-02, 13:05

When i have used PM 28.1 I had similar problems with PM, the only way out for me was to return to PM 27.
p.s i have windows 7 32bit.

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by back2themoon » 2018-10-02, 17:04

You have some incompatible, potentially problematic extensions. They might have been compatible with 27, but not 28. Try Safe Mode first.

However, since you upgraded from 27, I'd strongly suggest you start over with a clean profile. If it works normally, you should carefully select which extensions to install, one-by-one.

Also: viewtopic.php?f=3&t=49
Last edited by back2themoon on 2018-10-02, 17:04, edited 1 time in total.
Safe Mode / clean profile info: Help/Restart in Safe Mode
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therube
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Re: Pm 28.1 hangs occasionally for me, help please.

Post by therube » 2018-10-02, 18:21

stable
Stable.
Is that a 300 MB stable or a 3000 MB stable?

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by PalleP » 2018-10-03, 19:36

back2themoon wrote:You have some incompatible, potentially problematic extensions. They might have been compatible with 27, but not 28.
I am now 99% sure you are right.
It seems that "I don't care about cookies" is the culprit.
I switched it off because it gave me this other problem: viewtopic.php?f=3&t=20553 and now the freezing seems to be a thing of the past, although I am not 100% sure yet.
I have contacted the developer.

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by back2themoon » 2018-10-03, 20:35

If the problem is created by the I don't care about cookies extension and not the filter list, you can always try using the IDCAC filter list with your favourite adblocker.
Safe Mode / clean profile info: Help/Restart in Safe Mode
Information to include when asking for support - How to apply user agent overrides
How to download videos

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by Tomaso » 2018-10-03, 20:55

I've only been using the filter list version of IDCAC in uBlock Origin for a long time, but I'm still getting occasional hangs with PM28.

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by back2themoon » 2018-10-03, 20:59

Alternatives are also available, such as Fanboy’s Cookiemonster List.
Safe Mode / clean profile info: Help/Restart in Safe Mode
Information to include when asking for support - How to apply user agent overrides
How to download videos

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by Tomaso » 2018-10-03, 21:15

back2themoon wrote:Alternatives are also available, such as Fanboy’s Cookiemonster List.
I'm using that one as well. :)

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by back2themoon » 2018-10-03, 21:20

Probably not the best idea using similar, overlapping filter lists at the same time. I know they are not identical but browsing problems shouldn't come as a surprise.
Safe Mode / clean profile info: Help/Restart in Safe Mode
Information to include when asking for support - How to apply user agent overrides
How to download videos

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by Tomaso » 2018-10-03, 21:30

back2themoon wrote:Probably not the best idea using similar, overlapping filter lists at the same time.
If you run similar filters in separate extensions, that might be the case, but I only use uBO, which should prioritize accordingly.
Besides, I never ran into any issues because of this with PM27.

On the other hand, I haven't experienced any hangs since the IDCAC filter was updated to v2.9.2.
Will have to wait and see, before I can say for certain.

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by PalleP » 2018-10-06, 20:51

IDCAC was unfortunately not the culprit alone.
The freezing happens not so often when IDCAC is disabled, but will happen anyway. I can still not see any thread in when it happens, other than it has never happened short after I start PM.
I have been running a few days with all extensions but Adblock Latitude disabled and have attached 2 "What is hang" reports. One is with only 1 tab open, the other with 12 tabs open.
All 12 tabs opens troublefree after I have force terminated PM.
I will now try with another profile, and thought about using "Profile Switcher" but can see it is only for PM v27, so I may get even worse problems than I have now.
How can I easily try with another profile without reinstalling PM?
Attachments
PMfreezeOnGmail.txt
(235.58 KiB) Downloaded 13 times
PMfreezeWith12TabsOpen.txt
(218.04 KiB) Downloaded 5 times

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by back2themoon » 2018-10-06, 21:10

PalleP wrote:How can I easily try with another profile without reinstalling PM?
1. Close PM
2. Go to the AppData/Roaming folder
3. Move (not copy) the Moonchild Productions folder somewhere safe (the Desktop, or anywhere you prefer)

Next time you open PM, it will start with a new, clean profile. When you are done testing and in case you want your old profile back:

1. Close PM
2. Go again to the Roaming folder and delete the current Moonchild Productions folder
3. Put back there the Moonchild Productions folder you previously backed up (in the Desktop or elsewhere)
4. Open PM
Safe Mode / clean profile info: Help/Restart in Safe Mode
Information to include when asking for support - How to apply user agent overrides
How to download videos

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by PalleP » 2018-10-06, 21:57

Just done, very easy but arrrgghhh, I hate to start from scratch.

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by PalleP » 2018-10-07, 15:59

I have now been running PM v28.1 with a new default profile and with no extensions at all, and PM still freezes :wtf:
So now I give up and want to revert to v27.9.4.
Please advice how to do this without starting from scratch, can I just run the installer (I have it)?
I have attached a WhatIsHang report from the last freeze, and there will be no more since noone seems to find anything interesting in them.
Attachments
PMhangsWithoutExtensionsAndNewProfile.txt
(218.1 KiB) Downloaded 22 times

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Re: Pm 28.1 hangs occasionally for me, help please.

Post by PalleP » 2018-10-10, 20:47

Can I use FEBE when going back to v27.9.4? And can I use it to go back to v28.x without profile corruption when this bug has been solved?

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