Pale Moon can't load site Topic is solved

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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sciuro
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Pale Moon can't load site

Unread post by sciuro » 2018-09-15, 18:36

Please check: https://scotturb.com/home/?lang=en which start to load but never end.
So, followed the locked topic "Pale Moon can't load site", switched to the Safe Mode and now have no other idea in mind.
It should be very nice if some good soul can confirm the problem or guide me in the right direction :)
The system is on Windows 10 x64 v.1803 and Pale Moon 28.0.1 with the details from below.
Application Basics
------------------

Name: Pale Moon
Version: 28.0.1 (64-bit)
Build ID: 20180830154014
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.9) Gecko/20100101 Goanna/4.1 Firefox/52.9 PaleMoon/28.0.1
OS: Windows_NT 10.0
Multiprocess Windows: 0/1 (Disabled)
Safe Mode: false

Extensions
----------

Name: Add to Search Bar
Version: 2.5-pm
Enabled: true
ID: {e178eb56-1085-4a1f-9376-3763d1ad1978}

Name: Classic Password Editor
Version: 1.1.2
Enabled: true
ID: classicpasswordeditor@daniel.dawson

Name: Decentraleyes
Version: 1.4.2
Enabled: true
ID: jid1-BoFifL9Vbdl2zQ@jetpack

Name: Flagfox
Version: 5.2.9
Enabled: true
ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}

Name: Forecastfox for Pale Moon
Version: 1.0.0
Enabled: true
ID: {0631f4e8-ca63-4be8-960e-d2b375ddb306}

Name: Google Translator for Pale Moon
Version: 1.1.0
Enabled: true
ID: {ed31eaf0-5e61-49eb-89b3-808f4697c54e}

Name: LiveClick
Version: 1.5.0
Enabled: true
ID: {d166ee2a-36bb-4f33-aff7-e85f912df509}

Name: Multi Web Search
Version: 2.26
Enabled: true
ID: s3multiweb@search

Name: Password Backup Tool
Version: 1.1.0
Enabled: true
ID: password-backup-tool@Off.JustOff

Name: Tab Mix Plus
Version: 0.5.5.0
Enabled: true
ID: {dc572301-7619-498c-a57d-39143191b318}

Name: uBlock Origin
Version: 1.16.4.4
Enabled: true
ID: uBlock0@raymondhill.net

Name: uBlock Origin Updater
Version: 1.6.3
Enabled: true
ID: ublock0-updater@Off.JustOff

Graphics
--------

Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b041) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D9Ex vs_3_0 ps_3_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Audio Backend: wasapi
DirectWrite: false (10.0.17134.1)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 770
Vendor ID: 0x10de
Device ID: 0x1184
Driver Version: 24.21.13.9924
Driver Date: 9-5-2018
Drivers: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvldumd.dll
Subsys ID: 28251462
RAM: 2048

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
D3D9_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled




Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.sessionstore.interval: 1800000
browser.startup.homepage_override.buildID: 20180830154014
browser.startup.homepage_override.mstone: 4.1.4
browser.tabs.insertRelatedAfterCurrent: false
browser.tabs.warnOnClose: false
browser.tabs.warnOnOpen: false
extensions.lastAppVersion: 28.0.1
font.internaluseonly.changed: false
gfx.crash-guard.d3d11layers.appVersion: 28.0.0
gfx.crash-guard.d3d11layers.deviceID: 0x1184
gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9882
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.direct2d.disabled: true
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: true
media.benchmark.vp9.fps: 70
media.benchmark.vp9.versioncheck: 3
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.dns.disableIPv6: true
places.database.lastMaintenance: 1536917334
places.history.expiration.transient_current_max_pages: 76221
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1536917334
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.19
Version in use: 4.19

NSS
Expected minimum version: 3.36.4
Version in use: 3.36.4

NSSSMIME
Expected minimum version: 3.36.4
Version in use: 3.36.4

NSSSSL
Expected minimum version: 3.36.4
Version in use: 3.36.4

NSSUTIL
Expected minimum version: 3.36.4
Version in use: 3.36.4
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New Tobin Paradigm

Re: Pale Moon can't load site

Unread post by New Tobin Paradigm » 2018-09-15, 19:24

It works for me.
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Night Wing
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Posts: 5172
Joined: 2011-10-03, 10:19
Location: Piney Woods of Southeast Texas, USA

Re: Pale Moon can't load site

Unread post by Night Wing » 2018-09-15, 19:40

The site loads for me. Clicking on the buttons on the site brings up context menus too.

I'm using 64 bit linux Pale Moon 28.0.1 running in 64 bit linux Mint 19 (Tara) Xfce. The only addons I have installed and use are NoSquint and Adblock Latitude.
Last edited by Night Wing on 2018-09-15, 23:33, edited 1 time in total.
Linux Mint 21.3 (Virginia) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox
MX Linux 23.2 (Libretto) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox
Linux Debian 12.5 (Bookworm) Xfce w/ Linux Pale Moon, Linux Waterfox, Linux SeaLion, Linux Firefox
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ron_1
Moon Magic practitioner
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Posts: 2855
Joined: 2012-06-28, 01:20

Re: Pale Moon can't load site

Unread post by ron_1 » 2018-09-15, 19:57

Try it in a new profile (safe mode is not the same as a new profile). Make sure you backup your old profile first.

BTW, the site loads just fine for me.
Last edited by ron_1 on 2018-09-15, 19:58, edited 1 time in total.
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Isengrim
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Re: Pale Moon can't load site

Unread post by Isengrim » 2018-09-16, 01:55

^ What he said. Site loads for me as well.
a.k.a. Ascrod
Linux Mint 19.3 Cinnamon (64-bit), Debian Bullseye (64-bit), Windows 7 (64-bit)
"As long as there is someone who will appreciate the work involved in the creation, the effort is time well spent." ~ Tetsuzou Kamadani, Cave Story
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4td8s
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Posts: 68
Joined: 2018-08-18, 23:54

Re: Pale Moon can't load site

Unread post by 4td8s » 2018-09-17, 23:52

web site OP mentioned also works fine on my end - using PM 28.0.1 x64 on Win10 v1803 x64 with ublock origin legacy 1.16.4.4
maybe one of the addons OP mentioned is screwing with the web site
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therube
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Posts: 1651
Joined: 2018-06-08, 17:02

Re: Pale Moon can't load site

Unread post by therube » 2018-09-18, 00:15

start to load but never end
Just what does that mean?
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Moonchild
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Re: Pale Moon can't load site

Unread post by Moonchild » 2018-09-18, 11:12

therube wrote:
start to load but never end
Just what does that mean?
It means what it says. Connection is made but site never finishes loading.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite
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therube
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Re: Pale Moon can't load site

Unread post by therube » 2018-09-18, 12:19

Or, it could mean that the page displays, though the throbber never stops throbbing, or that some spinner shows up that never stops spinning, or that a connection is made, but the page never displays anything, or ... ?
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sciuro
Moongazer
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Posts: 12
Joined: 2018-09-15, 18:16

Re: Pale Moon can't load site

Unread post by sciuro » 2018-09-20, 17:11

The new version 28.1.0 and/or the new configuration for uBlock (w/o EasyList/EasyPrivacy & all Malware domains), which I did because of a strange trojan message (https://www.reddit.com/r/uBlockOrigin/c ... _palemoon/) solved the problem, which by the way consisted in a page that started to display something and then started again and again so you can never read it and the throbber never stops throbbing. Thank you for your efforts guys, and please close the thread if you want.
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