Pale Moon not opening anything, period

Users and developers helping users with technical Pale Moon issues (Windows and other non-Linux O.S.). Please direct questions about the Linux version to the appropriate Linux board.

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kender42
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Pale Moon not opening anything, period

Unread postby kender42 » Fri, 17 Aug 2018, 23:50

I usually use google.com as my test url but nothing opens. I have uninstalled removed everything associated with Pale Moon and did a clean fresh install. When I enter a url in the address bar or the search bar, nothing happens. It just stays on the default page of the clean install. It is not in offline mode. I use Win 7-64 bit with 4gb ram and an i7 processor. All other browser do open the sites with no problems.

I have even restarted my computer and there is no problems with the internet or router.
[edit] This is after the update to 28.0.0
Last edited by kender42 on Fri, 17 Aug 2018, 23:51, edited 1 time in total.

coffeebreak
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Re: Pale Moon not opening anything, period

Unread postby coffeebreak » Sat, 18 Aug 2018, 02:56

Please provide the information detailed here: https://forum.palemoon.org/viewtopic.php?f=3&t=49

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Moonchild
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Re: Pale Moon not opening anything, period

Unread postby Moonchild » Sat, 18 Aug 2018, 09:29

Did you try safe mode or a new profile?
Front-end issues like that tend to be caused by incompatible extensions.
Improving Mozilla code: You know you're on the right track with code changes when you spend the majority of your time deleting code.

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kender42
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Re: Pale Moon not opening anything, period

Unread postby kender42 » Sat, 18 Aug 2018, 18:46

Operating system: Windows 7-64 bit
Browser version:Pale Moon 28.0.0
32-bit or 64-bit?: 64 bit
Problem URL: every url (cannot load ANY page from address bar or search bar)
Theme: none
Installed extensions: none (clean install)

Had to use a different browser to get to this forum as Pale moon will not open anything.

[edit]
Also opening ANY menu item or starting in safe mode crashes browser and pops up the windows error box that program is not responding and to close.
Last edited by kender42 on Sat, 18 Aug 2018, 18:48, edited 1 time in total.

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Moonchild
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Re: Pale Moon not opening anything, period

Unread postby Moonchild » Sun, 19 Aug 2018, 09:55

Unable to reproduce on the same setup (win7 x64 + Pale Moon 64-bit).

Please provide all the information that is relevant detailed here: viewtopic.php?f=3&t=49
Last edited by Moonchild on Sun, 19 Aug 2018, 09:56, edited 1 time in total.
Improving Mozilla code: You know you're on the right track with code changes when you spend the majority of your time deleting code.

"If you want to build a better world for yourself, you have to be willing to build one for everybody." -- Coyote Osborne

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rygar666
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Re: Pale Moon not opening anything, period

Unread postby rygar666 » Tue, 21 Aug 2018, 19:30

FYI- I have a similar setup and am experiencing the same issue. I'll look into supply more details shortly.

Thanks.

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rygar666
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Re: Pale Moon not opening anything, period

Unread postby rygar666 » Fri, 24 Aug 2018, 22:17

Operating system: Win 10 ver 17134
Browser version: 28.0
32-bit or 64-bit?: 64
Problem URL: All
Theme:
Installed extensions: Adblock Latitude 5.0.1, LastPass 3.3.4, MAFIAAFire Redirector .09d.1,MAFIAAFIRE Gee! No evil 1.0.0.0.1,Roboform Lite 2.1.0, Screengrab .099.12, Twitter Address bar Search, uBlock Origin 1.13.8
Installed plugins: (about:plugins) Flash 30.0.0.154, AdobeAAMDetect 1.0.0.0, Java SE U181 11.181.2.13, NPLastPass 2.5.5.0, Silverlight Plug-In 5.1.50907.0, Skype for Business 15.8.20020.400, Skype Web Plugin 3.2.0.23388

Avast Antivirus
Windows Defender Firewall

While the URL bar doesn't go, I can search a website then browse.

Any suggestions would be most welcome as I really like your work. :)

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JustOff
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Re: Pale Moon not opening anything, period

Unread postby JustOff » Fri, 24 Aug 2018, 22:29

rygar666 wrote:Installed extensions: Adblock Latitude 5.0.1, LastPass 3.3.4, MAFIAAFire Redirector .09d.1,MAFIAAFIRE Gee! No evil 1.0.0.0.1,Roboform Lite 2.1.0, Screengrab .099.12, Twitter Address bar Search, uBlock Origin 1.13.8

As usual in such situations you need to disable all your extension and then enable them one by one.
Here are the add-ons I made in a spare time. That was fun!

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Nigaikaze
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Re: Pale Moon not opening anything, period

Unread postby Nigaikaze » Fri, 24 Aug 2018, 22:43

rygar666 wrote:Installed extensions: Adblock Latitude 5.0.1, .... uBlock Origin 1.13.8

I recommend using either AdBlock Latitude or uBlock Origin, not both. Having two ad-blockers installed can cause conflicts. Pick one to keep and remove the other.

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rygar666
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Re: Pale Moon not opening anything, period

Unread postby rygar666 » Mon, 27 Aug 2018, 18:26

Thanks- disabling everything DID make it work. Although, I've made no real changes since the previous version of Pale Moon so I'm not sure why there was a conflict.

I reintroduced them, and right now it looks like uBlock needs to be disabled for it to run.

Thanks for the suggestions. :)

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Moonchild
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Re: Pale Moon not opening anything, period

Unread postby Moonchild » Tue, 28 Aug 2018, 11:05

rygar666 wrote:Thanks- disabling everything DID make it work. Although, I've made no real changes since the previous version of Pale Moon so I'm not sure why there was a conflict.


I'm not entirely sure why you think that upgrading to a new milestone on a different technology platform is going to be flawless so long as you don't change anything yourself.
You may not have changed anything and your extensions may not have changed, but the very browser you build on has changed. So that means incompatibilities may exist in that situation if your extensions are made for a different version of the browser. Combinations of extensions may also cause problems if what they extend has changed significantly.
Improving Mozilla code: You know you're on the right track with code changes when you spend the majority of your time deleting code.

"If you want to build a better world for yourself, you have to be willing to build one for everybody." -- Coyote Osborne


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