Can't play video since update

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RuneRaion
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Can't play video since update

Unread post by RuneRaion » 2018-08-16, 17:58

Just updated PM and now it will not play vids on YouTube, etc, They freeze and the circle comes up as if it is loading (but it is not). I had been having trouble with the older version (Like ALL the versions) with it losing functionality after doing video watching, going through multiple search pages, etc. Shutting down and clearing out windows (W7, 32) would restore it to operation but that no longer works with the new version.

Anyone else getting this issue?

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Re: Can't play video since update

Unread post by Moonchild » 2018-08-16, 18:03

[IMPORTANT!] Information to include when asking for support
https://forum.palemoon.org/viewtopic.php?f=3&t=49
"If you want to build a better world for yourself, you have to be willing to build one for everybody." -- Coyote Osborne
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Re: Can't play video since update

Unread post by Night Wing » 2018-08-16, 18:13

I can play YouTube videos using 32 bit windows Pale Moon 28.0.0 running in 64 bit Windows 7 (Ultimate SP1, Home Premium SP1) without any problems and I can also play YouTube videos using 64 bit linux Pale Moon 28.0.0 running in 64 bit linux Mint 19 (Tara) Xfce without any problems.
Linux Mint 19.2 (Tina) Xfce 64 Bit (Default Distribution OS) with 64 Bit linux Pale Moon
Windows 7 Home Premium & Ultimate SP1, 64 Bit (Backup OS) with 32 Bit windows Pale Moon

RuneRaion
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Re: Can't play video since update

Unread post by RuneRaion » 2018-08-16, 19:34

Ok, here you are:

Tried Safe Mode but problem persists. Disabled Add-ons anyway.

On regular content screen will go black with (sometimes) partial content.

Win7, Ultimate/SP1, 32 bit,

I went to PM because I did not like FF's attitude but am really considering going back. I have had these issues on all my computers.

Troubleshooting info:
{
"application": {
"name": "Pale Moon",
"osVersion": "Windows_NT 6.1",
"buildID": "20180807122249",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:52.9) Gecko/20100101 Goanna/4.1 Firefox/52.9 PaleMoon/28.0.0",
"safeMode": false,
"version": "28.0.0",
"updateChannel": "release",
"versionArch": "32-bit",
"supportURL": "http://www.palemoon.org/support/",
"numTotalWindows": 1,
"numRemoteWindows": 0,
"remoteAutoStart": false,
"autoStartStatus": 2
},
"modifiedPreferences": {
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.filesystem_reported": 1,
"browser.download.importedFromSqlite": true,
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage_override.buildID": "20180807122249",
"browser.startup.homepage_override.mstone": "4.1.4",
"extensions.lastAppVersion": "28.0.0",
"gfx.crash-guard.status.d3d11layers": 2,
"gfx.crash-guard.d3d11layers.appVersion": "28.0.0",
"gfx.crash-guard.d3d11layers.feature-d3d11": true,
"gfx.crash-guard.d3d11layers.feature-d2d": false,
"gfx.crash-guard.d3d11layers.driverVersion": "8.15.10.2869",
"gfx.crash-guard.status.d3d9video": 2,
"gfx.crash-guard.d3d11layers.deviceID": "0x2e12",
"media.benchmark.vp9.versioncheck": 3,
"media.benchmark.vp9.fps": 55,
"media.hardware-video-decoding.failed": false,
"network.cookie.prefsMigrated": true,
"places.database.lastMaintenance": 1534446365,
"places.history.expiration.transient_current_max_pages": 96074,
"plugin.state.npctrl": 2,
"plugin.state.npvt": 2,
"plugin.state.java": 0,
"plugin.state.npvlc": 2,
"plugin.state.nppdf": 0,
"plugin.state.npdeployjava": 0,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1534446364,
"storage.vacuum.last.index": 0
},
"lockedPreferences": {},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 1
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.19",
"version": "4.19"
},
"NSS": {
"minVersion": "3.36.4",
"version": "3.36.4"
},
"NSSUTIL": {
"minVersion": "3.36.4",
"version": "3.36.4"
},
"NSSSSL": {
"minVersion": "3.36.4",
"version": "3.36.4"
},
"NSSSMIME": {
"minVersion": "3.36.4",
"version": "3.36.4"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "Adblock Latitude",
"version": "5.0.1",
"isActive": false,
"id": "adblocklatitude@addons.palemoon.org"
},
{
"name": "Toggle JavaScript [Enabled/Disabled]",
"version": "1.2.1",
"isActive": false,
"id": "{b5af16a6-105d-4a14-a5a6-c2b358b06a04}"
}
],
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"supportsHardwareH264": "Yes; Using D3D9 API",
"currentAudioBackend": "wasapi",
"adapterDescription": "Intel(R) 4 Series Internal Chipset",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x2e12",
"adapterSubsysID": "04201028",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumdx32 igd10umd32",
"driverVersion": "8.15.10.2869",
"driverDate": "10-4-2012",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.2.9200.22164",
"direct2DEnabledMessage": [
"blockedGfxCard"
],
"webgl1Renderer": "Google Inc. -- ANGLE (Intel(R) 4 Series Internal Chipset Direct3D9Ex vs_3_0 ps_3_0)",
"webgl1Version": "OpenGL ES 2.0 (ANGLE 2.1.0.)",
"webgl1DriverExtensions": "GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query ",
"webgl1Extensions": "ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture",
"webgl1WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 000000000000751d)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ",
"webgl2Renderer": "WebGL creation failed: \n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Exhausted GL driver caps.",
"webgl2Version": "-",
"webgl2DriverExtensions": "-",
"webgl2Extensions": "-",
"webgl2WSIInfo": "-",
"info": {
"AzureCanvasBackend": "skia",
"AzureCanvasAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "cairo"
},
"featureLog": {
"features": [
{
"name": "HW_COMPOSITING",
"description": "Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_COMPOSITING",
"description": "Direct3D11 Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D9_COMPOSITING",
"description": "Direct3D9 Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "DIRECT2D",
"description": "Direct2D",
"status": "blacklisted",
"log": [
{
"type": "default",
"status": "available"
},
{
"type": "env",
"status": "blacklisted",
"message": "#BLOCKLIST_FEATURE_FAILURE_1180379"
}
]
},
{
"name": "D3D11_HW_ANGLE",
"description": "Direct3D11 hardware ANGLE",
"status": "blacklisted",
"log": [
{
"type": "default",
"status": "available"
},
{
"type": "env",
"status": "blacklisted",
"message": "#BLOCKLIST_FEATURE_FAILURE_BUG_1153381"
}
]
}
],
"fallbacks": []
},
"crashGuards": []
}
}

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Pale Moon Rising
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Re: Can't play video since update

Unread post by Pale Moon Rising » 2018-08-16, 20:42

I'm running Win7 as you are and do not have Youtube problems on Pale Moon v28 (32-bit).

I am using this UAO for Youtube (about:config): "general.useragent.override.youtube.com" is set to "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0"

If you have something different try modifying your UAO pref to the value above.

If this is not the issue then I would suggest you try using a "clean" Pale Moon profile to see if this helps.
Last edited by Pale Moon Rising on 2018-08-16, 23:36, edited 1 time in total.
Current Pale Moon(x86) Release | WIN10 | I5 CPU, 1.7 GHz, 6GB RAM, 500GB HD w/ 20GB SSD

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Re: Can't play video since update

Unread post by Moonchild » 2018-08-16, 21:27

Unfortunately your integrated Intel graphics chip is of such poor quality that it had to be blacklisted for just about everything.
There's very little that can be done to remedy this - you should get yourself a dedicated graphics card (a very simple basic/cheap model will do) if you want to have proper video playback and web page compositing support in Pale Moon.
"If you want to build a better world for yourself, you have to be willing to build one for everybody." -- Coyote Osborne
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RuneRaion
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Re: Can't play video since update

Unread post by RuneRaion » 2018-08-17, 04:04

I'll look into it but I should note that I just spent several hours playing videos without a single hiccup with FireFox. I also got a ton of effects and options I never knew were available on YouTube. I may just go back to FF since it has no issues with crashing after playing for long periods.

There is something basically wrong with PM that other browsers don't have any problem with. If FF and IE don't have any problem why does PM?

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Re: Can't play video since update

Unread post by Sajadi » 2018-08-17, 05:46

RuneRaion wrote:Just updated PM and now it will not play vids on YouTube, etc
you should also get the portable version which uses an unique new profile which does not affect your normal one to see if the issue sill exists.

http://www.palemoon.org/download.shtml

Here you can also find the portable version.
Last edited by Sajadi on 2018-08-17, 05:48, edited 1 time in total.

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