PM Crashed and one of my monitors went pure blue

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floatingkeyboards
Hobby Astronomer
Hobby Astronomer
Posts: 27
Joined: Sun, 07 Jan 2018, 09:59

PM Crashed and one of my monitors went pure blue

Unread postby floatingkeyboards » Wed, 18 Jul 2018, 10:54

I was writing something up in Microsoft word and I had about 4 Pale Moon browser windows opened. 3 of them where on youtube pages and one of the 3 was playing. Other than that, I just had a PDF opened in Microsoft Edge.

Then all of a sudden I lost the picture on both of my monitors and I could not hear the sound from the Youtube video. One of the monitors showed a medium tint solid blue color. I can't remember what showed on the other monitor but I think it had no picture (like how it looks when the monitor is off). This went on for about 2 or 3 seconds and then the Windows desktop came back to looking normal with everything looking about the same except that the Pale Moon program had exited.

1) I want to know if anyone else has experienced something like this or if this can be generalized (to where I could group this issue with other similar issues).

2) I understand that I could create some kind of a crash dump file (which could be useful in troubleshooting) but that there is some sensitive personal data compared therein. Is the sensitive data just data that's stored in the ram by the browser? (Would that be passwords to some sites? I would think some (most?) of that is just stored on my hard drive). My question is if I am running Pale Moon in private mode and I am not logged into any sites, and then I create the crash dump log, will that not contain any sensitive data? As an aside, I would trust some of the mods on this site.
Here is the info about creating the crash dump file
viewtopic.php?f=19&t=13044

Here is basic info about my system:

Application Basics
------------------

Name: Pale Moon
Version: 27.9.4
Build ID: 20180710172845
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.9) Gecko/20100101 Goanna/3.4 Firefox/52.9 PaleMoon/27.9.4
OS: Windows_NT 10.0
Multiprocess Windows: 0/5 (default: false)
Safe Mode: false

Extensions
----------

Graphics
--------

Adapter Description: AMD Radeon R7 200 Series
Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 2048
Device ID: 0x6613
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.17134.1)
Driver Date: 4-24-2017
Driver Version: 22.19.162.4
GPU #2 Active: false
GPU Accelerated Windows: 5/5 Direct3D 11 (OMTC)
Subsys ID: 00000000
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.download.useDownloadDir: true
browser.newtab.url: www.startpage.com
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.startup.homepage: www.startpage.com
browser.startup.homepage_override.buildID: 20180710172845
browser.startup.homepage_override.mstone: 3.4.2
browser.tabs.warnOnClose: false
browser.tabs.warnOnCloseOtherTabs: false
extensions.lastAppVersion: 27.9.4
gfx.direct3d.last_used_feature_level_idx: 0
image.http.accept: image/webp,image/jxr,image/png,image/*;q=0.8,*/*;q=0.5
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1531799617
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_HP_Officejet_Pro_8610_(Network).print_bgcolor: false
print.printer_HP_Officejet_Pro_8610_(Network).print_bgimages: false
print.printer_HP_Officejet_Pro_8610_(Network).print_colorspace:
print.printer_HP_Officejet_Pro_8610_(Network).print_command:
print.printer_HP_Officejet_Pro_8610_(Network).print_downloadfonts: false
print.printer_HP_Officejet_Pro_8610_(Network).print_duplex: -437918235
print.printer_HP_Officejet_Pro_8610_(Network).print_edge_bottom: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_edge_left: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_edge_right: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_edge_top: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_evenpages: true
print.printer_HP_Officejet_Pro_8610_(Network).print_footercenter:
print.printer_HP_Officejet_Pro_8610_(Network).print_footerleft: &PT
print.printer_HP_Officejet_Pro_8610_(Network).print_footerright: &D
print.printer_HP_Officejet_Pro_8610_(Network).print_headercenter:
print.printer_HP_Officejet_Pro_8610_(Network).print_headerleft: &T
print.printer_HP_Officejet_Pro_8610_(Network).print_headerright: &U
print.printer_HP_Officejet_Pro_8610_(Network).print_in_color: true
print.printer_HP_Officejet_Pro_8610_(Network).print_margin_bottom: 0.5
print.printer_HP_Officejet_Pro_8610_(Network).print_margin_left: 0.5
print.printer_HP_Officejet_Pro_8610_(Network).print_margin_right: 0.5
print.printer_HP_Officejet_Pro_8610_(Network).print_margin_top: 0.5
print.printer_HP_Officejet_Pro_8610_(Network).print_oddpages: true
print.printer_HP_Officejet_Pro_8610_(Network).print_orientation: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_page_delay: 50
print.printer_HP_Officejet_Pro_8610_(Network).print_paper_data: 1
print.printer_HP_Officejet_Pro_8610_(Network).print_paper_height: 11.00
print.printer_HP_Officejet_Pro_8610_(Network).print_paper_name:
print.printer_HP_Officejet_Pro_8610_(Network).print_paper_size_type: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_paper_size_unit: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_paper_width: 8.50
print.printer_HP_Officejet_Pro_8610_(Network).print_plex_name:
print.printer_HP_Officejet_Pro_8610_(Network).print_resolution: -437918235
print.printer_HP_Officejet_Pro_8610_(Network).print_resolution_name:
print.printer_HP_Officejet_Pro_8610_(Network).print_reversed: false
print.printer_HP_Officejet_Pro_8610_(Network).print_scaling: 1.00
print.printer_HP_Officejet_Pro_8610_(Network).print_shrink_to_fit: true
print.printer_HP_Officejet_Pro_8610_(Network).print_to_file: false
print.printer_HP_Officejet_Pro_8610_(Network).print_unwriteable_margin_bottom: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_unwriteable_margin_left: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_unwriteable_margin_right: 0
print.printer_HP_Officejet_Pro_8610_(Network).print_unwriteable_margin_top: 0
print.printer_Microsoft_Print_to_PDF.print_bgcolor: false
print.printer_Microsoft_Print_to_PDF.print_bgimages: false
print.printer_Microsoft_Print_to_PDF.print_colorspace:
print.printer_Microsoft_Print_to_PDF.print_command:
print.printer_Microsoft_Print_to_PDF.print_downloadfonts: false
print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235
print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_edge_left: 0
print.printer_Microsoft_Print_to_PDF.print_edge_right: 0
print.printer_Microsoft_Print_to_PDF.print_edge_top: 0
print.printer_Microsoft_Print_to_PDF.print_evenpages: true
print.printer_Microsoft_Print_to_PDF.print_footercenter:
print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT
print.printer_Microsoft_Print_to_PDF.print_footerright: &D
print.printer_Microsoft_Print_to_PDF.print_headercenter:
print.printer_Microsoft_Print_to_PDF.print_headerleft: &T
print.printer_Microsoft_Print_to_PDF.print_headerright: &U
print.printer_Microsoft_Print_to_PDF.print_in_color: true
print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5
print.printer_Microsoft_Print_to_PDF.print_oddpages: true
print.printer_Microsoft_Print_to_PDF.print_orientation: 0
print.printer_Microsoft_Print_to_PDF.print_page_delay: 50
print.printer_Microsoft_Print_to_PDF.print_paper_data: 1
print.printer_Microsoft_Print_to_PDF.print_paper_height: 11.00
print.printer_Microsoft_Print_to_PDF.print_paper_name:
print.printer_Microsoft_Print_to_PDF.print_paper_size_type: 0
print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0
print.printer_Microsoft_Print_to_PDF.print_paper_width: 8.50
print.printer_Microsoft_Print_to_PDF.print_plex_name:
print.printer_Microsoft_Print_to_PDF.print_resolution: -437918235
print.printer_Microsoft_Print_to_PDF.print_resolution_name:
print.printer_Microsoft_Print_to_PDF.print_reversed: false
print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00
print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true
print.printer_Microsoft_Print_to_PDF.print_to_file: false
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1529236354

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.16
Version in use: 4.16

NSS
Expected minimum version: 3.32.1
Version in use: 3.32.1

NSSSMIME
Expected minimum version: 3.32.1
Version in use: 3.32.1

NSSSSL
Expected minimum version: 3.32.1
Version in use: 3.32.1

NSSUTIL
Expected minimum version: 3.32.1
Version in use: 3.32.1

Experimental Features
---------------------

User avatar
satrow
Forum staff
Forum staff
Posts: 1645
Joined: Thu, 08 Sep 2011, 11:27

Re: PM Crashed and one of my monitors went pure blue

Unread postby satrow » Wed, 18 Jul 2018, 12:18

It sounds rather like a 0x117 TDR, where the graphics subsystem has encountered something like a logjam, perhaps the CPU has waited too long for *something* needed by the GPU, resulting in a graphics reset and screen redraw; check the Windows Management Events logs for details of what happened at that time.


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