can't log in certain sites -problem solved

jazluvr · Unread post by **jazluvr** » 2011-10-07, 21:06

I applied the very latest update just today, and ever since, i can't log into my hotmail account with palemoon, but i can with iron. also i can't update any of my 3 fanboy adblock lists, it says "connection failed", and i can't check to see if my plug-ins are up to date via the update link at mozilla's site, and i can't access the add-ons site at all.

Palemoon says hotmail server certificate is messed up, or somebody might be tampering with my account, which isn't happening. Like i said, i can access it with iron, and it looks fine. Nothing has been tampered with. i can access all other sites ok. I've tried in private browsing mode and in regular mode...same results.

megaman · Unread post by **megaman** » 2011-10-07, 22:19

I can't seem to reproduce your problem. I can login just fine, but I am currently using 7.0. Once I get 7.0.1, I'll check again, but it won't be soon.

Does anyone else have this problem?

Unread post by **satrow** » 2011-10-07, 23:05

This reads more like a problem with security software, which antivirus/firewall are you using?

Unread post by **Night Wing** » 2011-10-08, 05:18

I have a Hotmail account and I can log into it without any problems using Pale Moon (7.0.1).

jazluvr · Unread post by **jazluvr** » 2011-10-08, 17:25

I'm using eset security suite 5. The problem started right after i updated the broswer. i never had a problem with it before the update. I'll try disabling it and post back.
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update;
I disabled eset and it still won't let me in to my hotmail account. And I still can't update fanboys adblock sub's, or access the add-ons page. It gives me the same black windowed error page that there is a problem with the sites certificate.

I can update ghostery though. And i can browse normally through all other pages i tried so far. Maybe I'll trying dl'ing PM again. It will just adapt all my settings anyway and hopefully fix the problem. i'll report back..lol.
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update2;
I just dl and installed PM again, and it didn't change anything. Still have the same problems. If Moonchild reads this, i set all the defaults back in about:config, so i don't think that's the problem...huh. Don't know what it could be. I have an .exe of PM 6.0.2 installer on my desktop. But i am hesitant to roll back and forth. I don't want to mess anything up. If i take the chance, I'll post either way.
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update3;
Well, i just rolled back to 6.0.2 version, and still get the same results. Back to 7.0.1 again. I think i might have to just uninstall palemoon completely and reinstall it, my bookmarks, add-ons and everything...dam. I'll wait a bit and see if anybody else has this problem or if moonchild has any news on this. I'll keep you posted.

jazluvr · Unread post by **jazluvr** » 2011-10-08, 19:47

Ok, i got a big problem here. I just tried uninstalling PM, but keeping my settings, reinstalled, same problem. Then i completely uninstalled PM and all my settings and info, and opened iron, came to the palemoon page and dl'd a fresh copy from the softpedia link on PM site, and i STILL have the same problem. I can't access mozilla's add-ons.

This really sucks, cuz i love this browser. I'm going to try using waterfox and see if that changes anything.

megaman · Unread post by **megaman** » 2011-10-08, 19:52

jazluvr wrote:Ok, i got a big problem here. I just tried uninstalling PM, but keeping my settings, reinstalled, same problem. Then i completely uninstalled PM and all my settings and info, and opened iron, came to the palemoon page and dl'd a fresh copy from the softpedia link on PM site, and i STILL have the same problem. I can't access mozilla's add-ons.

This really sucks, cuz i love this browser. I'm going to try using waterfox and see if that changes anything.

Uninstall fully with RevoUninstaller, unless you are using the 64-bit.(The 64-bit won't show on my Revo list, but it did on Vista, so it could be 7 to blame)

Clean your junkfiles.
Then clean your registry with a Registry Repair/Cleaner program, then try to install again.

jazluvr · Unread post by **jazluvr** » 2011-10-08, 20:01

ok, i'll try that...i just tried dl firefox itself, and first thing i did was try to access the add-ons, and it won't let me. I'll also use ccleaner. I use it all the time....love that program...lol.

megaman · Unread post by **megaman** » 2011-10-08, 20:14

jazluvr wrote:ok, i'll try that...i just tried dl firefox itself, and first thing i did was try to access the add-ons, and it won't let me. I'll also use ccleaner. I use it all the time....love that program...lol.

I don't use it myself but CCleaner is amazing.

Another problem that can affect is the Profile, so make a new one if my other method fails.
http://forum.palemoon.org/viewtopic.php ... tiInst-CLA

jazluvr · Unread post by **jazluvr** » 2011-10-08, 20:47

Wow...i just uninstalled everything using the deepest sweeping mode revouninstaller has on all palemoon, firefox, flash, java and silverlight plugins, ran ccleaner and it cleaned up up a little extra, so i tried re-installing firefox7.0.1 again, and get the same problem...here is all i could copy to post here. I don't feel like getting into posting screenies of the error's...

Technical Details
addons.mozilla.org uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

There shouldn't be any profiles left to alter if i used revo to clean every spec of it off my system, should there? I should mention i just upgraded my pc to the core i5 2500k and an Asus p8p67 pro mobo and did a fresh re-install of windows. Everything was working fine, i even ran stress tests and some benchies to test for stability. The problem started right after updating palemoon.

jazluvr · Unread post by **jazluvr** » 2011-10-08, 23:00

Well, i finally got it figured out...sort of. I did a complete system restore to yesterday, before i was having problems. It might be an active x program i downloaded. I got all my add-ons and themes re-installed, and i can access my hotmail again. So it's either someting to to do with that direct x file (forgot which one it is...i see i was about to re-install steam...hm..

anyway, i got it sorted out and will stick with version 7 for now until i find out what the problem is. Thanks for your patience in reading and i hope i was entertaining...lol. special thanks to megaman. All is well.

Unread post by **Moonchild** » 2011-10-09, 17:29

This is why using ActiveX controls is so dangerous (inherently meaning "This is why using MSIE is so dangerous").
ActiveX controls install at the system level, not at the application level. Meaning if you install an ActiveX control in MSIE, it can impact any other application and overall system stability if there's a problem.

jazluvr · Unread post by **jazluvr** » 2011-10-10, 18:37

I just updated my 32 bit version of palemoon to 7.0.1 and everything is fine. I think i know what the problem was. I installed 3d mark '06 that uses directx9, and an ms redistributable visual c++ package of it's own. Anyway, i never ran it because i noticed some peculiar behavior about installing it, but didn't uninstall it after. meanwhile, my problems had begun.

Since i did the system restore to before i dl'd '06, i didn't think that program might be the problem. i re-installed it again and ran it, but this time i used megeman's suggestion and uninstalled it using the "deep uninstall" mode, and THEN i updated the browser, and everything is working fine. So i think it was that active x file, 9, though i'm not sure. But i don't use IE, i use pale moon and use Iron version 7 as a back-up.

During the file deletion, revo-uninstaller presented me with registry entries for direct x 9, which I carefully selected to uninstall. I used the trial "pro" version. Wow, what a powerful tool! again, thanks to megeman. I just wanted to post my final results here in case anyone else has a similar problem, they have this thread to ponder. Very strange problems to have an app do to ones system.

But after all this, it leaves me very confused about active x...i mean, lots of games, like crysis, far cry 1, and many others still use it and it never presented any problems with windows 7 64 bit. So i am still unsure what originally caused those strange, isolated browser update problems..lol.

Unread post by **Moonchild** » 2011-10-10, 19:34

Ah.. ActiveX is not the same as DirectX! They are two vastly different things.

What might have happened is that 3DMark '06 installed part of the DirectX 9 subsystem, mixing versions (possibly even mixing 32-bit and 64-bit libraries and drivers), which can cause a lot of issues. In any case good to know it got solved for you.

megaman · Unread post by **megaman** » 2011-10-10, 22:07

jazluvr wrote:During the file deletion, revo-uninstaller presented me with registry entries for direct x 9, which I carefully selected to uninstall. I used the trial "pro" version. Wow, what a powerful tool! again, thanks to megeman. I just wanted to post my final results here in case anyone else has a similar problem, they have this thread to ponder. Very strange problems to have an app do to ones system.

Yes, it seems that just about everyone does this, but don't forget that they have a Free version. It's useful at any time.

Warning: Don't go crazy with the Advanced option, double-check some items that will be sent for deletion, it could remove processes that are required for other programs. Happened with Microsoft Works Word(Preferred method is the built-in uninstaller only for this one), I had to re-install my IBM Lotus Symphony to get the file dependencies back.

Now, let's continue and not be stuck with going too much off-topic.

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