APPCRASH - mozglue.dll Topic is solved

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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Martin333

APPCRASH - mozglue.dll

Unread post by Martin333 » 2018-03-03, 10:47

I use Pale Moon Portable. Today I updated to the latest version 27.8.0 (32-bit) of Pale Moon, after I backed up current version 27.7.2 (32-bit) as I usually do. .

I am experiencing this new problem of crashing ONLY when closing Pale Moon - always. I never experienced this problem anytime so far before this current update.

===============

Problem signature:
Problem Event Name: APPCRASH
Application Name: Palemoon.exe
Application Version: 27.8.0.6632
Application Timestamp: 5a95701d
Fault Module Name: mozglue.dll
Fault Module Version: 27.8.0.6632
Fault Module Timestamp: 5a95701b
Exception Code: c0000005
Exception Offset: 000120a8
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

===============

When I began using my backed-up earlier version of 27.7.2, the problem doesn't occur. So I am using the earlier version.

For testing purposes, when I use the updated version 27.8.0, the problem appears again.

Nothing else has changed - no updating of or enabling/disabling of any addon, etc.

Developers may kindly wish to look into this.

Thanks.

Martin333

Re: APPCRASH - mozglue.dll

Unread post by Martin333 » 2018-03-03, 10:51

Just noticed that other users are facing similar problems too - as per viewtopic.php?f=3&t=18475 .

Thanks.

coffeebreak
Moon Magic practitioner
Moon Magic practitioner
Posts: 2986
Joined: 2015-09-26, 04:51
Location: U.S.

Re: APPCRASH - mozglue.dll

Unread post by coffeebreak » 2018-03-03, 12:53

Please read this sticky and provide the information detailed there, including a report from AppCrashView (its link is in the sticky): https://forum.palemoon.org/viewtopic.php?f=3&t=49

User avatar
Sajadi
Board Warrior
Board Warrior
Posts: 1226
Joined: 2013-04-19, 00:46

Re: APPCRASH - mozglue.dll

Unread post by Sajadi » 2018-03-03, 12:56

Try to deactivate hardware acceleration in the Pale Moon settings.

Also, install that add-on here https://addons.palemoon.org/addon/pm-commander/ - and take a look that in the add-on's settings only following checkboxes in the section graphics-rendering are activated and nothing else:

- Enable Direct 2d acceleration
- use Direct 2D 1.1 when available

At least that test would be a good starting point :)
Last edited by Sajadi on 2018-03-03, 13:03, edited 1 time in total.

Martin333

Re: APPCRASH - mozglue.dll

Unread post by Martin333 » 2018-03-03, 13:50

@ Sajadi
Thanks for the suggestion; I think, first of all, I will provide all the details 'coffeebreak' has suggested - before looking into yours, excuse me.

@coffeebreak:
Thanks for the link; I am attaching the details:

General details:

Operating system: Windows 7
Browser version: 27.8.0 (32-bit)
Theme: Classic Blue
Installed extensions: [Attached in the Troubleshooting Information (from Help Menu) section]
Installed plugins: [As per about:plugins page]:
Installed plugins
Adobe Acrobat

File: nppdf32.dll
Path: C:\Program Files (x86)\Adobe\Reader 8.0\Reader\browser\nppdf32.dll
Version: 8.0.0.456
State: Disabled (STATE_VULNERABLE_UPDATE_AVAILABLE)
Adobe PDF Plug-In For Firefox and Netscape

MIME Type Description Suffixes
application/pdf Acrobat Portable Document Format pdf
application/vnd.adobe.x-mars Acrobat Portable XML Document Format mars
application/vnd.fdf Acrobat Forms Data Format fdf
application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp
application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd
Google Update

File: npGoogleUpdate3.dll
Path: C:\Program Files (x86)\Google\Update\1.3.33.7\npGoogleUpdate3.dll
Version: 1.3.33.7
State: Enabled
Google Update

MIME Type Description Suffixes
application/x-vnd.google.update3webcontrol.3
application/x-vnd.google.oneclickctrl.9
Java(TM) Platform SE 8 U131

File: npjp2.dll
Path: C:\Program Files (x86)\Java\jre1.8.0_131\bin\plugin2\npjp2.dll
Version: 11.131.2.11
State: Enabled
Next Generation Java Plug-in 11.131.2 for Mozilla browsers

MIME Type Description Suffixes
application/x-java-applet Java Applet
application/x-java-bean JavaBeans
application/x-java-vm
application/x-java-applet;version=1.1.1
application/x-java-bean;version=1.1.1
application/x-java-applet;version=1.1
application/x-java-bean;version=1.1
application/x-java-applet;version=1.2
application/x-java-bean;version=1.2
application/x-java-applet;version=1.1.3
application/x-java-bean;version=1.1.3
application/x-java-applet;version=1.1.2
application/x-java-bean;version=1.1.2
application/x-java-applet;version=1.3
application/x-java-bean;version=1.3
application/x-java-applet;version=1.2.2
application/x-java-bean;version=1.2.2
application/x-java-applet;version=1.2.1
application/x-java-bean;version=1.2.1
application/x-java-applet;version=1.3.1
application/x-java-bean;version=1.3.1
application/x-java-applet;version=1.4
application/x-java-bean;version=1.4
application/x-java-applet;version=1.4.1
application/x-java-bean;version=1.4.1
application/x-java-applet;version=1.4.2
application/x-java-bean;version=1.4.2
application/x-java-applet;version=1.5
application/x-java-bean;version=1.5
application/x-java-applet;version=1.6
application/x-java-bean;version=1.6
application/x-java-applet;version=1.7
application/x-java-bean;version=1.7
application/x-java-applet;version=1.8
application/x-java-bean;version=1.8
application/x-java-applet;jpi-version=1.8.0_131
application/x-java-bean;jpi-version=1.8.0_131
application/x-java-vm-npruntime
application/x-java-applet;deploy=11.131.2
application/x-java-applet;javafx=8.0.131
Java Deployment Toolkit 8.0.1310.11

File: npdeployJava1.dll
Path: C:\Program Files (x86)\Java\jre1.8.0_131\bin\dtplugin\npdeployJava1.dll
Version: 11.131.2.11
State: Enabled (STATE_VULNERABLE_NO_UPDATE)
NPRuntime Script Plug-in Library for Java(TM) Deploy

MIME Type Description Suffixes
application/java-deployment-toolkit
Adobe Flash

File: NPSWF32_28_0_0_161.dll
Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_28_0_0_161.dll
Version: 28.0.0.161
State: Enabled
Shockwave Flash 28.0 r0

MIME Type Description Suffixes
application/x-shockwave-flash Adobe Flash movie swf
application/futuresplash FutureSplash movie spl
Troubleshooting Information (from Help Menu):
Application Basics
------------------

Name: Pale Moon
Version: 27.8.0
Build ID: 20180227141906
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.9) Gecko/20100101 Goanna/3.4 Firefox/52.9 PaleMoon/27.8.0
OS: Windows_NT 6.1
Multiprocess Windows: 0/2 (default: false)
Safe Mode: false

Extensions
----------

Name: Adblock Latitude
Version: 4.0.1
Enabled: true
ID: adblocklatitude@addons.palemoon.org

Name: Color That Site!
Version: 0.17
Enabled: true
ID: ColourThatSite@einspeiser.de

Name: F.B. Purity - Cleans Up Facebook
Version: 18.0.1.8
Enabled: true
ID: fbp-signed@fbpurity.com

Name: FireTitle
Version: 0.5.7
Enabled: true
ID: {f4b962b4-ab75-41bf-8da7-a0435258a27c}

Name: Flash and Video Download
Version: 1.86
Enabled: true
ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: FlashStopper
Version: 1.4.5
Enabled: true
ID: flashstopper@byo.co.il

Name: Gmail Checker
Version: 2.6.6
Enabled: true
ID: {6BFD307A-C040-11DA-9749-FB1C850B47DF}

Name: Hide BookmarksBar
Version: 3.3.1-signed.1-signed
Enabled: true
ID: {311ece6e-ea6a-442f-a02a-a362e561d892}

Name: ImageBlock
Version: 3.1
Enabled: true
ID: imageblock@hemantvats.com

Name: Internote
Version: 3.0.2.1-signed.1-signed
Enabled: true
ID: {e3631030-7c02-11da-a72b-0800200c9a66}

Name: Keyword Search
Version: 1.1.8.3
Enabled: true
ID: keywordsearch@kaply.com

Name: LastPass
Version: 3.3.4
Enabled: true
ID: support@lastpass.com

Name: MinimizeToTray revived (MinTrayR)
Version: 1.3.2
Enabled: true
ID: mintrayr@tn123.ath.cx

Name: Moon Tester Tool
Version: 1.1.4
Enabled: true
ID: moonttool@Off.JustOff

Name: NoSquint
Version: 2.1.9.1-signed.1-signed
Enabled: true
ID: nosquint@urandom.ca

Name: Phrase Highlighter
Version: 1.9.5.1-signed.1-signed
Enabled: true
ID: phrasehighlighter@techtoast.co.uk

Name: Redirector
Version: 2.9.3
Enabled: true
ID: redirector@einaregilsson.com

Name: ReminderFox
Version: 2.1.5.6
Enabled: true
ID: {ada4b710-8346-4b82-8199-5de2b400a6ae}

Name: Shelve
Version: 1.40
Enabled: true
ID: shelve@thomas.link

Name: Tab Mix Plus
Version: 0.5.0.4
Enabled: true
ID: {dc572301-7619-498c-a57d-39143191b318}

Name: Table2Clipboard
Version: 1.5.3.1.1-signed.1-signed
Enabled: true
ID: {9ab67d74-ec41-4cb2-b417-df5d93ba1beb}

Name: TabRenamizer
Version: 0.9.7.1-signed.1-signed
Enabled: true
ID: {792BDDFE-2E7C-42ed-B18D-18154D2761BD}

Name: Uppity
Version: 1.5.8.1-signed.1-signed
Enabled: true
ID: {16cbd87c-eb99-4f5c-9825-83cf13abf8}

Name: WebToPDF
Version: 12.10
Enabled: true
ID: manish.p05@gmail.com

Name: Wired-Marker
Version: 4.0.17082100
Enabled: true
ID: {e36db930-f18d-4449-b4-e286cfb9e03a}

Name: ColorfulTabs
Version: 31.1.9
Enabled: false
ID: {0545b830-f0aa-4d7e-8820-50a4629a5e}

Name: uMatrix
Version: 1.0.0
Enabled: false
ID: uMatrix@raymondhill.net

Graphics
--------

Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Device ID: 0x0402
DirectWrite Enabled: false (6.1.7600.16385)
Driver Date: 3-16-2015
Driver Version: 10.18.14.4170
GPU #2 Active: false
GPU Accelerated Windows: 0/2 Basic (OMTC)
Subsys ID: 00000000
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.max_entry_size: 500000
browser.cache.disk.parent_directory: D:\Utilities\PMoon\User\Palemoon\Profiles\Default
browser.cache.disk.smart_size.first_run: false
browser.download.folderList: 0
browser.download.importedFromSqlite: true
browser.download.useDownloadDir: true
browser.link.open_newwindow.restriction: 0
browser.newtab.url: about:blank
browser.places.smartBookmarksVersion: 4
browser.search.openintab: true
browser.search.useDBForOrder: true
browser.sessionstore.resume_from_crash: false
browser.startup.homepage: about:newtab
browser.startup.homepage_override.buildID: 20180227141906
browser.startup.homepage_override.mstone: 3.4.2
browser.tabs.closeWindowWithLastTab: false
browser.tabs.loadInBackground: false
browser.tabs.tabMaxWidth: 140
browser.tabs.tabMinWidth: 140
browser.zoom.siteSpecific: false
dom.ipc.plugins.flash.disable-protected-mode: true
dom.max_script_run_time: 0
dom.mozApps.used: true
extensions.checkCompatibility.26.5: true
extensions.checkCompatibility.nightly: true
extensions.lastAppVersion: 27.8.0
font.internaluseonly.changed: true
font.size.variable.x-western: 15
general.autoScroll: false
gfx.direct2d.disabled: true
gfx.direct3d.last_used_feature_level_idx: 0
image.http.accept: image/webp,image/jxr,image/png,image/*;q=0.8,*/*;q=0.5
keyword.URL: http://www.google.com/search?btnI=I%27m ... e=UTF-8&q=
layers.acceleration.disabled: true
media.autoplay.enabled: false
mousewheel.withcontrolkey.action: 3
network.cookie.cookieBehavior: 3
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1519746959
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.flash: 2
plugin.state.npauthz: 1
plugin.state.npgoogleupdate: 1
plugin.state.nppdf: 0
plugin.state.npspwrap: 1
print.printer_HP_Deskjet_3540_series.print_bgcolor: false
print.printer_HP_Deskjet_3540_series.print_bgimages: false
print.printer_HP_Deskjet_3540_series.print_colorspace:
print.printer_HP_Deskjet_3540_series.print_command:
print.printer_HP_Deskjet_3540_series.print_downloadfonts: false
print.printer_HP_Deskjet_3540_series.print_duplex: -437918235
print.printer_HP_Deskjet_3540_series.print_edge_bottom: 0
print.printer_HP_Deskjet_3540_series.print_edge_left: 0
print.printer_HP_Deskjet_3540_series.print_edge_right: 0
print.printer_HP_Deskjet_3540_series.print_edge_top: 0
print.printer_HP_Deskjet_3540_series.print_evenpages: true
print.printer_HP_Deskjet_3540_series.print_footercenter:
print.printer_HP_Deskjet_3540_series.print_footerleft: &PT
print.printer_HP_Deskjet_3540_series.print_footerright: &D
print.printer_HP_Deskjet_3540_series.print_headercenter:
print.printer_HP_Deskjet_3540_series.print_headerleft: &T
print.printer_HP_Deskjet_3540_series.print_headerright: &U
print.printer_HP_Deskjet_3540_series.print_in_color: true
print.printer_HP_Deskjet_3540_series.print_margin_bottom: 0.5
print.printer_HP_Deskjet_3540_series.print_margin_left: 0.5
print.printer_HP_Deskjet_3540_series.print_margin_right: 0.5
print.printer_HP_Deskjet_3540_series.print_margin_top: 0.5
print.printer_HP_Deskjet_3540_series.print_oddpages: true
print.printer_HP_Deskjet_3540_series.print_orientation: 0
print.printer_HP_Deskjet_3540_series.print_page_delay: 50
print.printer_HP_Deskjet_3540_series.print_paper_data: 9
print.printer_HP_Deskjet_3540_series.print_paper_height: 11.00
print.printer_HP_Deskjet_3540_series.print_paper_name:
print.printer_HP_Deskjet_3540_series.print_paper_size_type: 0
print.printer_HP_Deskjet_3540_series.print_paper_size_unit: 1
print.printer_HP_Deskjet_3540_series.print_paper_width: 8.50
print.printer_HP_Deskjet_3540_series.print_plex_name:
print.printer_HP_Deskjet_3540_series.print_resolution: -437918235
print.printer_HP_Deskjet_3540_series.print_resolution_name:
print.printer_HP_Deskjet_3540_series.print_reversed: false
print.printer_HP_Deskjet_3540_series.print_scaling: 1.00
print.printer_HP_Deskjet_3540_series.print_shrink_to_fit: true
print.printer_HP_Deskjet_3540_series.print_to_file: false
print.printer_HP_Deskjet_3540_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Deskjet_3540_series.print_unwriteable_margin_left: 0
print.printer_HP_Deskjet_3540_series.print_unwriteable_margin_right: 0
print.printer_HP_Deskjet_3540_series.print_unwriteable_margin_top: 0
print.printer_Microsoft_Print_to_PDF.print_bgcolor: false
print.printer_Microsoft_Print_to_PDF.print_bgimages: false
print.printer_Microsoft_Print_to_PDF.print_colorspace:
print.printer_Microsoft_Print_to_PDF.print_command:
print.printer_Microsoft_Print_to_PDF.print_downloadfonts: false
print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235
print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_edge_left: 0
print.printer_Microsoft_Print_to_PDF.print_edge_right: 0
print.printer_Microsoft_Print_to_PDF.print_edge_top: 0
print.printer_Microsoft_Print_to_PDF.print_evenpages: true
print.printer_Microsoft_Print_to_PDF.print_footercenter:
print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT
print.printer_Microsoft_Print_to_PDF.print_footerright: &D
print.printer_Microsoft_Print_to_PDF.print_headercenter:
print.printer_Microsoft_Print_to_PDF.print_headerleft: &T
print.printer_Microsoft_Print_to_PDF.print_headerright: &U
print.printer_Microsoft_Print_to_PDF.print_in_color: true
print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5
print.printer_Microsoft_Print_to_PDF.print_oddpages: true
print.printer_Microsoft_Print_to_PDF.print_orientation: 0
print.printer_Microsoft_Print_to_PDF.print_page_delay: 50
print.printer_Microsoft_Print_to_PDF.print_paper_data: 1
print.printer_Microsoft_Print_to_PDF.print_paper_height: 11.00
print.printer_Microsoft_Print_to_PDF.print_paper_name:
print.printer_Microsoft_Print_to_PDF.print_paper_size_type: 0
print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0
print.printer_Microsoft_Print_to_PDF.print_paper_width: 8.50
print.printer_Microsoft_Print_to_PDF.print_plex_name:
print.printer_Microsoft_Print_to_PDF.print_resolution: -437918235
print.printer_Microsoft_Print_to_PDF.print_resolution_name:
print.printer_Microsoft_Print_to_PDF.print_reversed: false
print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00
print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true
print.printer_Microsoft_Print_to_PDF.print_to_file: false
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
print.printer_Microsoft_XPS_Document_Writer.print_command:
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: -437918235
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50
print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
print.printer_Microsoft_XPS_Document_Writer.print_resolution: -437918235
print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
print.printer_Print_To_PDF_(Copy_1).print_bgcolor: false
print.printer_Print_To_PDF_(Copy_1).print_bgimages: false
print.printer_Print_To_PDF_(Copy_1).print_colorspace:
print.printer_Print_To_PDF_(Copy_1).print_command:
print.printer_Print_To_PDF_(Copy_1).print_downloadfonts: false
print.printer_Print_To_PDF_(Copy_1).print_duplex: -437918235
print.printer_Print_To_PDF_(Copy_1).print_edge_bottom: 0
print.printer_Print_To_PDF_(Copy_1).print_edge_left: 0
print.printer_Print_To_PDF_(Copy_1).print_edge_right: 0
print.printer_Print_To_PDF_(Copy_1).print_edge_top: 0
print.printer_Print_To_PDF_(Copy_1).print_evenpages: true
print.printer_Print_To_PDF_(Copy_1).print_footercenter:
print.printer_Print_To_PDF_(Copy_1).print_footerleft: &PT
print.printer_Print_To_PDF_(Copy_1).print_footerright: &D
print.printer_Print_To_PDF_(Copy_1).print_headercenter:
print.printer_Print_To_PDF_(Copy_1).print_headerleft: &T
print.printer_Print_To_PDF_(Copy_1).print_headerright: &U
print.printer_Print_To_PDF_(Copy_1).print_in_color: true
print.printer_Print_To_PDF_(Copy_1).print_margin_bottom: 0.5
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print.printer_Print_To_PDF.print_margin_right: 0.5
print.printer_Print_To_PDF.print_margin_top: 0.5
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print.printer_Print_To_PDF.print_orientation: 0
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privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.passwords: true
privacy.clearOnShutdown.siteSettings: true
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security.disable_button.openCertManager: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1519883046

user.js Preferences
-------------------

Your profile folder contains a user.js file, which includes preferences that were not created by Pale Moon.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.18
Version in use: 4.18

NSS
Expected minimum version: 3.35
Version in use: 3.35

NSSSMIME
Expected minimum version: 3.35
Version in use: 3.35

NSSSSL
Expected minimum version: 3.35
Version in use: 3.35

NSSUTIL
Expected minimum version: 3.35
Version in use: 3.35

Experimental Features
---------------------
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EventType=APPCRASH
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ReportType=2
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UI[3]=Pale Moon web browser has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
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LoadedModule[65]=C:\Windows\system32\mswsock.dll
LoadedModule[66]=C:\Windows\System32\wshtcpip.dll
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LoadedModule[101]=C:\Windows\system32\cscapi.dll
LoadedModule[102]=C:\Windows\system32\slc.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=D:\Utilities\PMoon\Bin\Palemoon\Palemoon.exe
========
Version=1
EventType=APPCRASH
EventTime=131645565769002205
ReportType=2
Consent=1
ReportIdentifier=0d8db23d-1ee5-11e8-8e-d017c29b1b76
IntegratorReportIdentifier=0d8db23c-1ee5-11e8-8e-d017c29b1b76
WOW64=1
Response.type=4
Sig[0].Name=Application Name
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Sig[1].Name=Application Version
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Sig[2].Name=Application Timestamp
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UI[2]=D:\Utilities\PMoon\Bin\Palemoon\plugin-container.exe
UI[3]=Plugin Container for PaleMoon has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
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LoadedModule[33]=C:\Windows\system32\MSIMG32.dll
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LoadedModule[35]=C:\Windows\system32\netutils.dll
LoadedModule[36]=C:\Windows\system32\srvcli.dll
LoadedModule[37]=C:\Windows\system32\wkscli.dll
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LoadedModule[50]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[51]=C:\Windows\syswow64\CRYPT32.dll
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LoadedModule[72]=C:\Windows\syswow64\CLBCatQ.DLL
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LoadedModule[76]=C:\Windows\system32\ntmarta.dll
LoadedModule[77]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[78]=C:\Windows\system32\RpcRtRemote.dll
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LoadedModule[80]=C:\Windows\system32\apphelp.dll
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LoadedModule[82]=C:\Windows\system32\cscapi.dll
LoadedModule[83]=C:\Windows\system32\slc.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Plugin Container for PaleMoon
AppPath=D:\Utilities\PMoon\Bin\Palemoon\plugin-container.exe

coffeebreak
Moon Magic practitioner
Moon Magic practitioner
Posts: 2986
Joined: 2015-09-26, 04:51
Location: U.S.

Re: APPCRASH - mozglue.dll

Unread post by coffeebreak » 2018-03-03, 14:04

Martin333 wrote:Thanks for the link; I am attaching the details:

Thank you for posting the information. Just fyi, it may be a bit of a wait before someone knowledgeable looks at it (I don't have the knowledge to do it.)

User avatar
Sajadi
Board Warrior
Board Warrior
Posts: 1226
Joined: 2013-04-19, 00:46

Re: APPCRASH - mozglue.dll

Unread post by Sajadi » 2018-03-03, 14:15

Martin333 wrote:@ Sajadi
Thanks for the suggestion; I think, first of all, I will provide all the details 'coffeebreak' has suggested - before looking into yours, excuse me.
And that is the reason why it is better to start with the simple suggestions first, that technical details are quite specific and it always needs some time until someone is - theoretically able - to help and solve ;)

My suggestions are done in a couple of minutes - and you just have to browse and exit the browser to see if it works ;) I can assure you that you can do ho harm if you deactivate hardware acceleration and that checkboxes.

In many cases it is the hardware acceleration which can lead to browser or system crashes - in some cases.
Last edited by Sajadi on 2018-03-03, 14:25, edited 1 time in total.

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 35475
Joined: 2011-08-28, 17:27
Location: Motala, SE
Contact:

Re: APPCRASH - mozglue.dll

Unread post by Moonchild » 2018-03-03, 14:50

Looks like it's a memory allocation issue in a plugin.
Not sure what business google has installing a plugin in other browsers for their update services -- I'd disable that first thing.

Sajadi: without knowing more about it blindly offering random things to try is generally not helpful. Nothing is pointing at a HWA issue here (although a 2015 video driver really does need to be updated, but that aside)
Last edited by Moonchild on 2018-03-03, 14:52, edited 1 time in total.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
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User avatar
Sajadi
Board Warrior
Board Warrior
Posts: 1226
Joined: 2013-04-19, 00:46

Re: APPCRASH - mozglue.dll

Unread post by Sajadi » 2018-03-03, 15:00

Moonchild wrote:Sajadi: without knowing more about it blindly offering random things to try is generally not helpful. Nothing is pointing at a HWA issue here (although a 2015 video driver really does need to be updated, but that aside)
Sure, to pin-point the issue at once at it's very core is of course the more recommended solution, but somewhere you have to start, even if perhaps a suggestion does in the end not lead to a success. Therefor it is called suggestion and not solution ;)

Anyway, i have seen in dozens of cases (friends, relatives) that hardware acceleration deactivation can help in many cases, and as i am zero expert in analyzing crash reports, i saw this worth suggesting - no offense meant :wave:
Last edited by Sajadi on 2018-03-03, 15:03, edited 1 time in total.

t_e_o_m_o

Re: APPCRASH - mozglue.dll

Unread post by t_e_o_m_o » 2018-03-03, 16:07

Hi,
I had a same issue with error during closing after upgrade to 27.8.0 (64-bit) version for Windows. It seems that in my case the update of the ad-dons has helped.
Especially for greasemonkey.

Martin333

Re: APPCRASH - mozglue.dll

Unread post by Martin333 » 2018-03-03, 16:56

@Sajadi :
The 'Use hardware accleration when available' option was already un-ticked under Preferences-->Advanced-->General. Hence I decided to give it a next chance. Now that Moonchild has said there is no HWA issue, I think I will pass up your suggestion.

@t_e_o_m_o :
Thanks for the suggestion. Initially I thought about that too and searched for any updates to my installed extensions, and found none.

So, most probably, this situation may continue until the particular extension is updated.

Phantom

Re: APPCRASH - mozglue.dll

Unread post by Phantom » 2018-03-04, 05:00

I'm getting the same thing since the update. I have always had hardware acceleration off and I selected those video options in Pale Moon Commander. I found it was the add-on Greasemonkey. This was never the case before prior to this update. What has changed and why is PM crashing now do to an add-on I use? Since I can't use Webextensions, what do I use now? I'm using Greasemonkey version 1.15.1.

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Re: APPCRASH - mozglue.dll

Unread post by Moonchild » 2018-03-04, 09:00

@Sajadi: see, your suggestion has people now looking in the wrong place first.

Okay, of GreaseMonkey is an issue, can people who have solved it please indicate which version of GM is problematic and which version is not? Then I can make this a soft blocker in our blocklist with the instruction to update.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

t_e_o_m_o

Re: APPCRASH - mozglue.dll

Unread post by t_e_o_m_o » 2018-03-04, 10:40

Moonchild wrote: Okay, of GreaseMonkey is an issue, can people who have solved it please indicate which version of GM is problematic and which version is not? Then I can make this a soft blocker in our blocklist with the instruction to update.
My previous version of GreaseMonkey was quite outdated, i do not remember correctly but for sure 1.1x.
The problem stopped occur after update to latest stable version 3.30 of Greasemonkey for Pale Moon.

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Re: APPCRASH - mozglue.dll

Unread post by Keirnoth » 2018-03-04, 11:04

Moonchild wrote:@Sajadi: see, your suggestion has people now looking in the wrong place first.

Okay, of GreaseMonkey is an issue, can people who have solved it please indicate which version of GM is problematic and which version is not? Then I can make this a soft blocker in our blocklist with the instruction to update.
I can confirm an old version of GreaseMonkey was causing the crash after I updated to Pale Moon 27.8.0.

I was using GreaseMonkey 1.15-signed. Just like the poster right above me I updated to the current GM for Pale Moon 3.30 and that stopped the crashing.

I too would like to know what in this update caused GreaseMonkey 1.15 to crash Pale Moon on exiting? What changed? I still have 1.15-signed installed but disabled so if you need me to generate some log files to help find out let me know.

I mean, I'm glad that I updated to a more up to date version of GreaseMonkey - I had no idea 3.30 was available for Pale Moon, so I guess it's a good thing, but you know as users we all hate it when something that used to work stops working when there were no clear changes as a user to the front end that caused it. I'm assuming there were some changes made in the back end that's causing this?
Last edited by Keirnoth on 2018-03-04, 11:06, edited 2 times in total.

Nelraen
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Re: APPCRASH - mozglue.dll

Unread post by Nelraen » 2018-03-04, 11:38

I've had this issue too, with GM 1.15.1-signed. Changing to the linked PM-specific version seems to have solved the issue.

Martin333

Re: APPCRASH - mozglue.dll

Unread post by Martin333 » 2018-03-04, 14:01

After reading the many posts above regarding Greasemonkey, I installed the 'stable version 3.30 of Greasemonkey for Pale Moon' - linked earlier - in my latest (currently unused) version 27.8.0 (32-bit) of Pale Moon just to see its effect.

I still find that Pale Moon crashes.

(If anybody needs, I can produce the crash reports, etc. as above, but I think it may not make a difference, because, as Moonchild has observed, it could be a memory allocation issue in another plugin I use.)

Interestingly, I tried to restart Pale Moon in safe mode (under Help menu), but while it shows the 'Pale Moon web browser has stopped working' and 'Plugin Container for PaleMoon has stopped working' messages, Pale Moon DOES NOT re-start either in Safe Mode or in Normal Mode. When I click the executable file, it just starts in the normal mode, not in the safe mode. This has been tested several times.

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Re: APPCRASH - mozglue.dll

Unread post by loxodont » 2018-03-04, 15:36

I see these crashes too, one or two seconds after closing PM with Exit or X. Restart doesn't work. PM 27.8.0 desktop version, Win 7-32. I don't have Grease Monkey and the Google plugin is always disabled. Couldn't generate an actual log with AppCrash View yet (full of old crashes, it's Refresh doesn't seem to work for me).

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Re: APPCRASH - mozglue.dll

Unread post by rabnbeinn » 2018-03-04, 16:41

Same thing happening here :thumbup:

Win 8.1 (x64)
PM 27.8.0 (x64)

Plugins
File: NPAUTHZ.DLL
Path: C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL
Version: 14.0.4730.1010
State: Disabled
Office Authorization plug-in for NPAPI browsers

MIME Type Description Suffixes
application/x-msoffice14 14.0.4730.1010 *
Silverlight Plug-In

File: npctrl.dll
Path: c:\Program Files\Microsoft Silverlight\5.1.50907.0\npctrl.dll
Version: 5.1.50907.0
State: Enabled
5.1.50907.0

MIME Type Description Suffixes
application/x-silverlight npctrl scr
application/x-silverlight-2
Adobe Flash

File: NPSWF64_27_0_0_130.dll
Path: C:\Windows\system32\Macromed\Flash\NPSWF64_27_0_0_130.dll
Version: 27.0.0.130
State: Enabled
Shockwave Flash 27.0 r0

MIME Type Description Suffixes
application/x-shockwave-flash Adobe Flash movie swf
application/futuresplash FutureSplash movie spl
Troubleshooting info
Application Basics
------------------

Name: Pale Moon
Version: 27.8.0
Build ID: 20180227150115
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:3.4) Gecko/20100101 Goanna/20180227 PaleMoon/27.8.0
OS: Windows_NT 6.3
Multiprocess Windows: 0/1 (default: false)
Safe Mode: false

Extensions
----------

Name: Adblock Latitude
Version: 4.0.1
Enabled: true
ID: adblocklatitude@addons.palemoon.org

Name: Complete YouTube Saver
Version: 5.7.36.1
Enabled: true
ID: {AF445D67-154C-4c69-A17B-7F392BCC36A3}

Name: Disconnect
Version: 3.15.3.1-signed.1-signed
Enabled: true
ID: 2.0@disconnect.me

Name: Greasemonkey for Pale Moon
Version: 3.31beta2
Enabled: true
ID: greasemonkeyforpm@janekptacijarabaci

Name: Greedy Cache
Version: 1.1.4
Enabled: true
ID: greedycache@Off.JustOff

Name: I don't care about cookies
Version: 2.7.9
Enabled: true
ID: jid1-KKzOGWgsW3Ao4Q@jetpack

Name: Open With Edge, IE, Chrome, and More
Version: 3.0.5
Enabled: true
ID: {ab91ffec-fe2a-440e-99ca-5260e0ea0c06}

Name: Self-Destructing Cookies for Pale Moon
Version: 1.0.0
Enabled: true
ID: {1607f7ec-8262-4016-b51f-f9f5b43d43f1}

Name: Advanced Night Mode
Version: 1.0.7
Enabled: false
ID: AdvancedNightMode@Off.JustOff

Name: Forecastfox for Pale Moon
Version: 1.0.0
Enabled: false
ID: {0631f4e8-ca63-4be8-960e-d2b375ddb306}

Name: SearchIMDB
Version: 1.2.0.1-signed.1-signed
Enabled: false
ID: searchimdb@sogame.cat

Name: Themes Menu
Version: 1.24
Enabled: false
ID: {84625510-7e5d-11e0-a411-0800200c9a66}

Name: YouTube Flash Video Player
Version: 54.0.1
Enabled: false
ID: {f3bd3dd2-2888-44c5-91a2-2caeb33fb898}

Graphics
--------

Adapter Description: Intel(R) HD Graphics 5500
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Device ID: 0x1616
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.18696)
Driver Date: 2-18-2015
Driver Version: 10.18.14.4139
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 00000000
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 307200
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.document_color_use: 1
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.places.importBookmarksHTML: false
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.startup.homepage: http://uk.yahoo.com/?r0=1312137603
browser.startup.homepage_override.buildID: 20180227150115
browser.startup.homepage_override.mstone: 3.4.2
browser.tabs.insertRelatedAfterCurrent: true
browser.tabs.loadInBackground: false
browser.tabs.onTop: true
browser.urlbar.autocomplete.enabled: false
browser.urlbar.suggest.bookmark: false
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 27.8.0
font.internaluseonly.changed: true
font.name.serif.x-western: Arial
font.size.variable.x-western: 18
general.useragent.compatMode: 1
general.useragent.override.netflix.com: Mozilla/5.0 (Windows NT 6.3; rv:45.9) Gecko/20100101 Firefox/45.9
gfx.direct3d.last_used_feature_level_idx: 0
image.http.accept: image/webp,image/jxr,image/png,image/*;q=0.8,*/*;q=0.5
network.cookie.prefsMigrated: true
network.http.pipelining.maxrequests: 20
network.http.proxy.pipelining: true
network.http.speculative-parallel-limit: 0
places.database.lastMaintenance: 1520029898
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 85470084
plugin.importedState: true
plugin.state.flash: 1
plugin.state.java: 2
plugin.state.np_wtapp: 0
plugin.state.npauthz: 0
plugin.state.npcidetect: 1
plugin.state.npctrl: 1
plugin.state.npdeployjava: 0
plugin.state.npgeplugin: 1
plugin.state.npgoogleupdate: 1
plugin.state.npitunes: 0
plugin.state.npspwrap: 1
print.printer_Send_To_OneNote_2007.print_bgcolor: false
print.printer_Send_To_OneNote_2007.print_bgimages: false
print.printer_Send_To_OneNote_2007.print_colorspace:
print.printer_Send_To_OneNote_2007.print_command:
print.printer_Send_To_OneNote_2007.print_downloadfonts: false
print.printer_Send_To_OneNote_2007.print_duplex: 0
print.printer_Send_To_OneNote_2007.print_edge_bottom: 0
print.printer_Send_To_OneNote_2007.print_edge_left: 0
print.printer_Send_To_OneNote_2007.print_edge_right: 0
print.printer_Send_To_OneNote_2007.print_edge_top: 0
print.printer_Send_To_OneNote_2007.print_evenpages: true
print.printer_Send_To_OneNote_2007.print_footercenter:
print.printer_Send_To_OneNote_2007.print_footerleft: &PT
print.printer_Send_To_OneNote_2007.print_footerright: &D
print.printer_Send_To_OneNote_2007.print_headercenter:
print.printer_Send_To_OneNote_2007.print_headerleft: &T
print.printer_Send_To_OneNote_2007.print_headerright: &U
print.printer_Send_To_OneNote_2007.print_in_color: true
print.printer_Send_To_OneNote_2007.print_margin_bottom: 0.5
print.printer_Send_To_OneNote_2007.print_margin_left: 0.5
print.printer_Send_To_OneNote_2007.print_margin_right: 0.5
print.printer_Send_To_OneNote_2007.print_margin_top: 0.5
print.printer_Send_To_OneNote_2007.print_oddpages: true
print.printer_Send_To_OneNote_2007.print_orientation: 0
print.printer_Send_To_OneNote_2007.print_page_delay: 50
print.printer_Send_To_OneNote_2007.print_paper_data: 9
print.printer_Send_To_OneNote_2007.print_paper_height: 11.00
print.printer_Send_To_OneNote_2007.print_paper_name:
print.printer_Send_To_OneNote_2007.print_paper_size_type: 0
print.printer_Send_To_OneNote_2007.print_paper_size_unit: 1
print.printer_Send_To_OneNote_2007.print_paper_width: 8.50
print.printer_Send_To_OneNote_2007.print_plex_name:
print.printer_Send_To_OneNote_2007.print_resolution: 0
print.printer_Send_To_OneNote_2007.print_resolution_name:
print.printer_Send_To_OneNote_2007.print_reversed: false
print.printer_Send_To_OneNote_2007.print_scaling: 1.00
print.printer_Send_To_OneNote_2007.print_shrink_to_fit: true
print.printer_Send_To_OneNote_2007.print_to_file: false
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_bottom: 0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_left: 0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_right: 0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_top: 0
privacy.cpd.cookies: false
privacy.cpd.downloads: false
privacy.cpd.formdata: false
privacy.cpd.history: false
privacy.cpd.sessions: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1519236163

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.18
Version in use: 4.18

NSS
Expected minimum version: 3.35
Version in use: 3.35

NSSSMIME
Expected minimum version: 3.35
Version in use: 3.35

NSSSSL
Expected minimum version: 3.35
Version in use: 3.35

NSSUTIL
Expected minimum version: 3.35
Version in use: 3.35

Experimental Features
---------------------
App Crash
Version=1
EventType=APPCRASH
EventTime=131646525733502288
ReportType=2
Consent=1
UploadTime=131646525734596058
ReportIdentifier=8fe57fc5-1fc4-11e8-85b4-3ca82aaaea2c
IntegratorReportIdentifier=8fe57fc4-1fc4-11e8-85b4-3ca82aaaea2c
NsAppName=palemoon.exe
Response.BucketId=42b89f8be13968ef958ed0cf6e874ab2
Response.BucketTable=4
Response.LegacyBucketId=1553408510820567730
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=palemoon.exe
Sig[1].Name=Application Version
Sig[1].Value=27.8.0.6632
Sig[2].Name=Application Timestamp
Sig[2].Value=5a9578f9
Sig[3].Name=Fault Module Name
Sig[3].Value=mozglue.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=27.8.0.6632
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5a9578f7
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000010441
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0384
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0384846469375e9984813e71cac08867
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=d4f1
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=d4f1bde3fffce70d421b42014cdb1e99
UI[2]=C:\Program Files\Pale Moon\palemoon.exe
UI[3]=Pale Moon web browser has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Pale Moon\palemoon.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\USER32.dll
LoadedModule[5]=C:\Windows\system32\GDI32.dll
LoadedModule[6]=C:\Windows\system32\IMM32.DLL
LoadedModule[7]=C:\Windows\system32\MSCTF.dll
LoadedModule[8]=C:\Windows\system32\msvcrt.dll
LoadedModule[9]=C:\Program Files\Pale Moon\mozglue.dll
LoadedModule[10]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[11]=C:\Program Files\Pale Moon\MSVCR120.dll
LoadedModule[12]=C:\Program Files\Pale Moon\MSVCP120.dll
LoadedModule[13]=C:\Program Files\Pale Moon\nss3.dll
LoadedModule[14]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[15]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[16]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[17]=C:\Windows\system32\WS2_32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[19]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[20]=C:\Windows\system32\RPCRT4.dll
LoadedModule[21]=C:\Windows\system32\NSI.dll
LoadedModule[22]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[24]=C:\Windows\system32\SspiCli.dll
LoadedModule[25]=C:\Program Files\Pale Moon\mozjs.dll
LoadedModule[26]=C:\Program Files\Pale Moon\icuin58.dll
LoadedModule[27]=C:\Program Files\Pale Moon\icuuc58.dll
LoadedModule[28]=C:\Windows\system32\PSAPI.DLL
LoadedModule[29]=C:\Program Files\Pale Moon\icudt58.dll
LoadedModule[30]=C:\Program Files\Pale Moon\mozalloc.dll
LoadedModule[31]=C:\Program Files\Pale Moon\gkmedias.dll
LoadedModule[32]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[33]=C:\Windows\system32\ole32.dll
LoadedModule[34]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[35]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[36]=C:\Program Files\Pale Moon\xul.dll
LoadedModule[37]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[38]=C:\Windows\system32\SHELL32.dll
LoadedModule[39]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[40]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[41]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[42]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[43]=C:\Windows\system32\WINTRUST.dll
LoadedModule[44]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[45]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[46]=C:\Program Files\Pale Moon\VCOMP120.DLL
LoadedModule[47]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[48]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[49]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[50]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[51]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[52]=C:\Windows\system32\CRYPT32.dll
LoadedModule[53]=C:\Windows\system32\MSASN1.dll
LoadedModule[54]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[55]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[56]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[57]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[58]=C:\Windows\SYSTEM32\dwrite.dll
LoadedModule[59]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[60]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[61]=C:\Windows\system32\bcryptPrimitives.dll
LoadedModule[62]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[63]=C:\Windows\system32\propsys.dll
LoadedModule[64]=C:\Windows\SYSTEM32\Dnsapi.dll
LoadedModule[65]=C:\Windows\system32\mswsock.dll
LoadedModule[66]=C:\Program Files\Pale Moon\browser\components\browsercomps.dll
LoadedModule[67]=C:\Windows\system32\napinsp.dll
LoadedModule[68]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[69]=C:\Windows\system32\NLAapi.dll
LoadedModule[70]=C:\Windows\System32\winrnr.dll
LoadedModule[71]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[72]=C:\Windows\system32\wshbth.dll
LoadedModule[73]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[74]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[75]=C:\Windows\system32\rsaenh.dll
LoadedModule[76]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[77]=C:\Program Files\Pale Moon\softokn3.dll
LoadedModule[78]=C:\Program Files\Pale Moon\freebl3.dll
LoadedModule[79]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[80]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[81]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[82]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[83]=C:\Windows\SYSTEM32\winhttp.dll
LoadedModule[84]=C:\Windows\System32\MMDevApi.dll
LoadedModule[85]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[86]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[87]=C:\Windows\System32\rasadhlp.dll
LoadedModule[88]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[89]=C:\Windows\system32\d3d11.dll
LoadedModule[90]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[91]=C:\Windows\SYSTEM32\igd10iumd64.dll
LoadedModule[92]=C:\Windows\SYSTEM32\d3d10_1.dll
LoadedModule[93]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[94]=C:\Windows\SYSTEM32\d3d10_1core.dll
LoadedModule[95]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[96]=C:\Windows\SYSTEM32\igdusc64.dll
LoadedModule[97]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[98]=C:\Windows\SYSTEM32\XmlLite.dll
LoadedModule[99]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[100]=C:\Windows\system32\explorerframe.dll
LoadedModule[101]=C:\Windows\system32\DUser.dll
LoadedModule[102]=C:\Windows\system32\DUI70.dll
LoadedModule[103]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[104]=C:\Windows\system32\twinapi.dll
LoadedModule[105]=C:\Windows\system32\Bcp47Langs.dll
LoadedModule[106]=C:\Windows\system32\LINKINFO.dll
LoadedModule[107]=C:\Windows\system32\ntshrui.dll
LoadedModule[108]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[109]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8\comctl32.dll
LoadedModule[110]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[111]=C:\Windows\SYSTEM32\icm32.dll
LoadedModule[112]=C:\Windows\System32\thumbcache.dll
LoadedModule[113]=C:\Windows\system32\mfplat.dll
LoadedModule[114]=C:\Windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[115]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[116]=C:\Windows\system32\mfreadwrite.dll
LoadedModule[117]=C:\Windows\system32\mf.dll
LoadedModule[118]=C:\Windows\system32\dxva2.dll
LoadedModule[119]=C:\Windows\System32\mp3dmod.dll
LoadedModule[120]=C:\Windows\System32\msdmo.dll
LoadedModule[121]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[122]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Program Files\Pale Moon\palemoon.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=F8376F6BF3FF907AC3379BBC58AE49E7

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Moonchild
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Re: APPCRASH - mozglue.dll

Unread post by Moonchild » 2018-03-04, 18:23

As far as I can tell it's stack exhaustion caused by GreaseMonkey. What exactly started triggering this is unknown; perhaps the js change for symbol.species has something to do with it but it's not possible to tell without a proper call stack (from a crashdump or debugger-attached run).

Okay, so, after doing a run with debugger attached it looks like it's actually a shutdown issue in NSS. I'll have to bugreport this upstream.
Last edited by Moonchild on 2018-03-04, 18:42, edited 3 times in total.
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