pale moon has stopped working

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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tonedeaf

pale moon has stopped working

Unread post by tonedeaf » 2018-02-21, 19:37

Just installed on a new computer, importe33d passwords and bookmarks fron firefox. worked fine , the when I started the computer next to it keeps crashing with , pale moon has stopped working. happens shortly after starting and no matter which site.

coffeebreak
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Location: U.S.

Re: pale moon has stopped working

Unread post by coffeebreak » 2018-02-21, 19:52

Please read this sticky and provide the information requested: https://forum.palemoon.org/viewtopic.php?f=3&t=49.

tonedeaf

Re: pale moon has stopped working

Unread post by tonedeaf » 2018-02-21, 20:26

I am using:
windows 10, 64 bit
pale moon v27.7.2. 32 bit
theme: superstart

Plugins:
Adobe acrobat 18.11.20036.3123
Adobe flash 28.0.0.161
adobeaamdetect 3.0.0.0
cannon image gateway album utility for ij 5.0.0.0
dna plugin 1.0.0.1
java(tm) platform se 8 u151 11/151/2/12

extensions:
complete ytube save 5.7.36.1
downloadhelper 4.9.24.2 signed
downthemall 2.0.18.1 signed.1-let-fixed
downthemall anticontainer 1.3.1-signed
downthemall v3.0b6 windows 10 fix 1.0.1
super start speed dial 8.0.1
video downloader professional 1.97.37.1- signed.1-signed
youtube video download and convert 48.4
ublock original 1.13.8

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Sajadi
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Re: pale moon has stopped working

Unread post by Sajadi » 2018-02-21, 21:01

I suggest you start with turning off hardware acceleration, also worth a try, grab the portable version and try there with a complete fresh profile to see if it is stable in a total fresh state.

http://www.palemoon.org/palemoon-portable.shtml

Portable does not access your normal profile, so your old one stays totally safe while you testing around with the portable.
Last edited by Sajadi on 2018-02-21, 21:01, edited 1 time in total.

coffeebreak
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Re: pale moon has stopped working

Unread post by coffeebreak » 2018-02-21, 21:30

tonedeaf wrote:...the when I started the computer next to it keeps crashing with , pale moon has stopped working. happens shortly after starting and no matter which site.
Since you're having crashes, please also provide a report from AppCrashView as mentioned in the sticky, so that someone knowledgeable (not me :)) can look at it. It will be long, so please put it under "hide" tags (there's a button for this in the posting box toolbar).
Last edited by coffeebreak on 2018-02-21, 21:43, edited 1 time in total.

riiis
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Location: USA

Re: pale moon has stopped working

Unread post by riiis » 2018-02-21, 23:09

Have you tried opening Pale Moon in safe mode (with all add-ons disabled)? One or more of your extensions may be incompatible with Pale Moon or with each other. If Pale Moon runs fine with all add-ons disabled, the cause of the crashes is probably one or more of your add-ons (individually or in combination). If so, disable all but one (or a few) of your add-ons in add-ons manager. Then restart Pale Moon in normal mode, to see if the crash problem has gone away.

The easiest way to open Pale Moon in safe mode is to hold down the "Shift" key when starting Pale Moon from the Start Menu or other shortcut. There is also a "Restart in Safe Mode" menu item, under the Pale Moon "Help" menu.

tonedeaf

Re: pale moon has stopped working

Unread post by tonedeaf » 2018-02-22, 04:59

Ive done a fresh install. Ive tried it in safe mode still collapses within a minute.
report
file:///C:/Users/steve/Downloads/appcrashview/report.html

Very frustrting ,

tonedeaf

Re: pale moon has stopped working

Unread post by tonedeaf » 2018-02-22, 05:01

Ive also turned off hardware acceleration. Not helping

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SpockFan02
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Re: pale moon has stopped working

Unread post by SpockFan02 » 2018-02-22, 06:23

I'm afraid nobody other than you can view that crash report, as it's a local filepath.

coffeebreak
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Re: pale moon has stopped working

Unread post by coffeebreak » 2018-02-22, 07:48

tonedeaf wrote:report
file:///C:/Users/steve/Downloads/appcrashview/report.html
A couple of ways to post this...

1. Copy/paste the whole report into your post (and IMPORTANT: put it inside "hide" tags!);
or
2. Zip the report up in a zipped folder and upload it as an attachment.

See here for directions on uploading attachments.
(under the heading: "How to attach/insert a screenshot to your post:")

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