MP4 vidoe cannot be seen on New York Times main page

bernardmicquebec · Post by **bernardmicquebec** » 2017-12-18, 16:36

On main New York Times home page, embedded MP4 video not seen. If I click the article, plays OK but on main page just a white blank.

Pale Moon 27.6.2 (64 bits) running on genuine Intel 7 processor on Dell Optiplex 7020 Windows 10 Creator's Update

The mount Everest video plays on all other browsers (Vivaldi, Chrome and Firefox) but nothing appears in Pale Moon. See 2 attached pictures.

Clue please ?

Pallid Planetoid · Post by **Pallid Planetoid** » 2017-12-18, 18:34

Welcome to the forum bernardmicquebec,

I do not have the same problem (Pale Moon 27.6.2, Windows 7):

You must have something (add-on or setting) interfering (blocking) the video...

Pallid Planetoid · Post by **Pallid Planetoid** » 2017-12-18, 18:43

The NYTimes video actually pans across to the left of the pic to this view on the webpage:

... make sure you do not have anything interfering with the webpage (I need to allow a number of requests by the page in NoScript and uMatrix for the page to work).

FWIW, I have the "Media Mode" for this website set to "HTML5 + MSE" for the HTML5 Media Tuner Pale Moon add-on.

bernardmicquebec · Post by **bernardmicquebec** » 2017-12-18, 22:27

Pale Moon Rising wrote:Welcome to the forum bernardmicquebec,

I do not have the same problem (Pale Moon 27.6.2, Windows 7): NewYork Times Okay.pngYou must have something (add-on or setting) interfering (blocking) the video...

I have de-activated all other extensions, restarted PM and still no video.

bernardmicquebec · Post by **bernardmicquebec** » 2017-12-18, 22:32

Pale Moon Rising wrote:The NYTimes video actually pans across to the left of the pic to this view on the webpage: NewYork times video pans to left.png ... make sure you do not have anything interfering with the webpage (I need to allow a number of requests by the page in NoScript and uMatrix for the page to work).

FWIW, I have the "Media Mode" for this website set to "HTML5 + MSE" for the HTML5 Media Tuner Pale Moon add-on.

I do not understand your suggestions. Palemoon addon does NOT have a HTML5 + MSE button that I can test. The number of requests by the page..... for the page to work I don't understand either.

How can a browser NOT work on New York Times ? This is insane. Any more suggestions to test ?

Post by **Moonchild** » 2017-12-18, 23:13

No issues on Pale Moon with default settings. The video plays, and when clicked switches to a full-window annotated video.

ron_1 · Post by **ron_1** » 2017-12-18, 23:32

It works for me too. Have you tried it in a brand new profile?

tenseys · Post by **tenseys** » 2017-12-18, 23:35

I believe this NY Times video problem is due to the Win10/hevcvideoextension issue.

To see if it is go to Windows 10 settings --> Apps --> Apps & Features --> do a search for HEVC

Uninstall hevcvideoextension if it comes up.

Close PM.

Then open PM and try https://www.nytimes.com

Info about that extension here.

Pallid Planetoid · Post by **Pallid Planetoid** » 2017-12-19, 00:19

bernardmicquebec wrote:
Pale Moon Rising wrote:The NYTimes video actually pans across to the left of the pic to this view on the webpage: NewYork times video pans to left.png ... make sure you do not have anything interfering with the webpage (I need to allow a number of requests by the page in NoScript and uMatrix for the page to work).

FWIW, I have the "Media Mode" for this website set to "HTML5 + MSE" for the HTML5 Media Tuner Pale Moon add-on.
I do not understand your suggestions. Palemoon addon does NOT have a HTML5 + MSE button that I can test. The number of requests by the page..... for the page to work I don't understand either.

How can a browser NOT work on New York Times ? This is insane. Any more suggestions to test ?

It is not a problem with Pale Moon as illustrated by the two replies to your topic. Your issue has to be on your side somehow and not with Pale Moon. What I was referring to was the link I posted which is a Pale Moon add-on that you can use to set the "Media Mode" with.

What I would suggest you do is test Pale Moon in Safe Mode ("Help">"Restart with Add-ons Disabled....", select "continue in Safe Mode", exiting Pale Moon will exit Safe Mode).

If the problem persists then try using a clean Profile (I've included steps to do this HERE in this post in another topic a while back). This will eliminate any possible conflicts that correlate to preference changes you may have made that may be causing issues involving your specific OS build that has the interfacing problem with FB and Pale Moon. If you find it works using a fresh profile and you want to keep using your original default profile you will need to determine what pref(s) in about:config are causing the issue and change them.

tenseys · Post by **tenseys** » 2017-12-19, 11:19

I can confirm that hevcvideoextension in Win 10 makes the NY Times video vanish in PM like OP describes and uninstalling it makes video appear/work again.
As an aside, it doesn't seem like it is available in Microsoft store anymore now at least for me. I had to use direct link.

bernardmicquebec · Post by **bernardmicquebec** » 2017-12-19, 15:41

tenseys wrote:I believe this NY Times video problem is due to the Win10/hevcvideoextension issue.

To see if it is go to Windows 10 settings --> Apps --> Apps & Features --> do a search for HEVC

Uninstall hevcvideoextension if it comes up.

Close PM.

Then open PM and try https://www.nytimes.com

Info about that extension here.

OK Tenseys. I have un-installed the extension and I will keep testing but for now, NY Times yesterday's exact page is gone. Today you have a feature with slideshow of colored women made of indexed jpegs. Not the same situation.

Many thanks will give you all feedback when a similar front page re-appears.

Regards

bernardmicquebec · Post by **bernardmicquebec** » 2017-12-19, 15:48

helloimustbegoing wrote:It works for me too. Have you tried it in a brand new profile?

How is this done ? Do you mean create a new user with admin privileges in WIndows ? Otherwise, I have used Revo Pro Uninstaller to un-install many times to no avail. I use it with deep cleanup and REVO does not seem to succeed in getting rid of extensions and history. Bizarre ! I have tested Tenseys suggestion's but tell me anyway what you meant by "create brand you profile".

Thanks.

Pallid Planetoid · Post by **Pallid Planetoid** » 2017-12-19, 16:16

bernardmicquebec wrote:
helloimustbegoing wrote:.... but tell me anyway what you meant by "create brand you profile".

Scroll back up to my (Pale Moon Rising) post above (where I suggested trying a "clean" profile) and click the "HERE" link (towards the bottom of the post) to be redirected to a post that describes the steps to create a new ("clean" alternate) profile (to be used to test for any problems there might be with the default profile you use), of course in this case the issue has been identified to be an add-on (specifically the "hevc video extension" used in WIN10) apparently.

Btw based on your post above:

.... but for now, NY Times yesterday's exact page is gone. Today you have a feature with slideshow...

the video is apparently getting rendered now in your Pale Moon browser so I would assume this is because you have removed the "hevc video extension". You can test for this by installing the extension again which if this is what was causing your problem before the video for today will once again fail to render. Point being, ~~there is not any difference between yesterdays NY Times issue and the current issue for today regarding the feature story with the video~~ (APPARENTLY THEIR IS A DIFFERENCE SEE EDIT BELOW)--- if you can see this video now for the current NY Times page then you would have presumably seen the previous video that failed as well by doing what you have now done by removing this extension at that time so presumably your issue has been resolved and can be marked as such (unless of course the video still renders for the current NY Times issue after installing the extension again for testing purposes which in that case would suggest that the extension was not the problem after all).

EDIT: Thanks to tenseys testing this I've struck out the assumption the videos for yesterday and today should render the same way (surprisingly the current video still renders with the extension in question).

tenseys · Post by **tenseys** » 2017-12-19, 17:21

bernardmicquebec wrote:
tenseys wrote: OK Tenseys. I have un-installed the extension and I will keep testing but for now, NY Times yesterday's exact page is gone. Today you have a feature with slideshow of colored women made of indexed jpegs. Not the same situation.

Many thanks will give you all feedback when a similar front page re-appears.

Regards

Yes what is there now seems to be different -jpegs as you say. I reinstalled hevcvideoextension and the media/slideshow that is on the front page of NY Times right now remains instead of disappears unlike yesterday. So what is there now does not seem to be impacted by hevcvideoextension issue.

This hevcvideoextension can also cause problems with internal CNN videos (they won't play) and also with Youtube videos (no HD) so by uninstalling you are possibly fixing these issues as well.

You can also see how this hevcvideoextension affects PM another way.

If you visit https://www.youtube.com/html5 with PM without the extension installed, everything should have blue check mark except for the last one, MSE & WebM VP9 which will have red exclamation - that is normal with default settings. If you visit it with it installed, you may see additional ones with red exclamations. In this state PM has video issues.

Pallid Planetoid · Post by **Pallid Planetoid** » 2017-12-19, 17:31

^ So presumably there is something different between yesterdays NY Times issue and the current issue today,

... that is surprising to me (I'll edit my post above to reflect this) --- thanks

tenseys for checking this out.

bernardmicquebec · Post by **bernardmicquebec** » 2017-12-19, 19:27

Pale Moon Rising wrote:^ So presumably there is something different between yesterdays NY Times issue and the current issue today, ... that is surprising to me (I'll edit my post above to reflect this) --- thanks tenseys for checking this out.

Yesterday's issue displayed a slow pan from Mahalangur Range mountains to the image showing the climbers ascending Mount Everest. Examining the element showedit was an MP4 element. Today's front page display a series of timed indexed jpeg images (also known as a slide show...) of colored women.

But I will keep testing until NY Times shows again an MP4 video on main page and retest all of your suggestions guys. Thanks

Post by **Night Wing** » 2017-12-19, 19:43

I've been in the peanut gallery working on four separate computers and since they're working perfectly, I thought I would try the New York Times link below using my 64 bit linux Pale Moon 27.6.2 running in 64 bit linux Mint 18.3 (Sylvia) Xfce.

https://www.nytimes.com

Anyhow, no problems. And I'm using the default settings that come with linux Pale Moon. I also have Adblock Latitude 4.0.1 enabled too for the NY Times.

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MP4 vidoe cannot be seen on New York Times main page

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