Crash with nvidia driver crash Topic is solved

[dark_moon]

Without any special sites or tasks first my nvidia graphic driver restart and then pale moon died.
I'm not sure why because i surf sites i visit every day and then the browser was open at the same sites for few minutes.

Here the log and full dump go over PM to Moonchild

Code: Select all

Version=1
EventType=APPCRASH
EventTime=131451202356999869
ReportType=2
Consent=1
ReportIdentifier=4b66cece-6e1f-11e7-9038-001fd08d2a24
IntegratorReportIdentifier=4b66cecd-6e1f-11e7-9038-001fd08d2a24
Response.type=4
Sig[0].Name=Anwendungsname
Sig[0].Value=palemoon.exe
Sig[1].Name=Anwendungsversion
Sig[1].Value=27.4.0.6400
Sig[2].Name=Anwendungszeitstempel
Sig[2].Value=59638614
Sig[3].Name=Fehlermodulname
Sig[3].Value=d2d1.dll
Sig[4].Name=Fehlermodulversion
Sig[4].Value=6.2.9200.16765
Sig[5].Name=Fehlermodulzeitstempel
Sig[5].Value=528bf822
Sig[6].Name=Ausnahmecode
Sig[6].Value=c0000005
Sig[7].Name=Ausnahmeoffset
Sig[7].Value=000000000024cade
DynamicSig[1].Name=Betriebsystemversion
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Gebietsschema-ID
DynamicSig[2].Value=1031
DynamicSig[22].Name=Zusatzinformation 1
DynamicSig[22].Value=a6df
DynamicSig[23].Name=Zusatzinformation 2
DynamicSig[23].Value=a6df685039a790413d51e43ed9abf258
DynamicSig[24].Name=Zusatzinformation 3
DynamicSig[24].Value=0a4d
DynamicSig[25].Name=Zusatzinformation 4
DynamicSig[25].Value=0a4d006e943ba321a3afd7b734824c39
UI[2]=C:\Program Files\Pale Moon\palemoon.exe
UI[3]=Pale Moon web browser funktioniert nicht mehr
UI[4]=Windows kann online nach einer Lösung für das Problem suchen.
UI[5]=Online nach einer Lösung suchen und das Programm schließen
UI[6]=Später online nach einer Lösung suchen und das Programm schließen
UI[7]=Programm schließen
LoadedModule[0]=C:\Program Files\Pale Moon\palemoon.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.DLL
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\USER32.dll
LoadedModule[9]=C:\Windows\system32\GDI32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\apphelp.dll
LoadedModule[13]=C:\Windows\AppPatch\AppPatch64\EMET64.dll
LoadedModule[14]=C:\Windows\system32\IMM32.DLL
LoadedModule[15]=C:\Windows\system32\MSCTF.dll
LoadedModule[16]=C:\Program Files\Pale Moon\mozglue.dll
LoadedModule[17]=C:\Windows\system32\VERSION.dll
LoadedModule[18]=C:\Program Files\Pale Moon\MSVCR120.dll
LoadedModule[19]=C:\Program Files\Pale Moon\MSVCP120.dll
LoadedModule[20]=C:\Program Files\Pale Moon\nss3.dll
LoadedModule[21]=C:\Windows\system32\WINMM.dll
LoadedModule[22]=C:\Windows\system32\WSOCK32.dll
LoadedModule[23]=C:\Windows\system32\WS2_32.dll
LoadedModule[24]=C:\Windows\system32\NSI.dll
LoadedModule[25]=C:\Program Files\Pale Moon\mozjs.dll
LoadedModule[26]=C:\Program Files\Pale Moon\icuin58.dll
LoadedModule[27]=C:\Program Files\Pale Moon\icuuc58.dll
LoadedModule[28]=C:\Program Files\Pale Moon\icudt58.dll
LoadedModule[29]=C:\Windows\system32\PSAPI.DLL
LoadedModule[30]=C:\Program Files\Pale Moon\mozalloc.dll
LoadedModule[31]=C:\Program Files\Pale Moon\gkmedias.dll
LoadedModule[32]=C:\Windows\system32\ole32.dll
LoadedModule[33]=C:\Windows\system32\MSIMG32.dll
LoadedModule[34]=C:\Program Files\Pale Moon\xul.dll
LoadedModule[35]=C:\Windows\system32\NETAPI32.dll
LoadedModule[36]=C:\Windows\system32\netutils.dll
LoadedModule[37]=C:\Windows\system32\srvcli.dll
LoadedModule[38]=C:\Windows\system32\wkscli.dll
LoadedModule[39]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[40]=C:\Windows\system32\SHELL32.dll
LoadedModule[41]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[42]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[43]=C:\Windows\system32\WINNSI.DLL
LoadedModule[44]=C:\Windows\system32\UxTheme.dll
LoadedModule[45]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[46]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[47]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[48]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[49]=C:\Windows\system32\WINTRUST.dll
LoadedModule[50]=C:\Windows\system32\CRYPT32.dll
LoadedModule[51]=C:\Windows\system32\MSASN1.dll
LoadedModule[52]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[53]=C:\Windows\system32\USERENV.dll
LoadedModule[54]=C:\Windows\system32\profapi.dll
LoadedModule[55]=C:\Windows\system32\dwmapi.dll
LoadedModule[56]=C:\Windows\system32\dwrite.dll
LoadedModule[57]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[58]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\comctl32.dll
LoadedModule[59]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[60]=C:\Windows\system32\propsys.dll
LoadedModule[61]=C:\Windows\system32\ntmarta.dll
LoadedModule[62]=C:\Windows\system32\WLDAP32.dll
LoadedModule[63]=C:\Windows\system32\Dnsapi.dll
LoadedModule[64]=C:\Windows\system32\mswsock.dll
LoadedModule[65]=C:\Windows\System32\wshtcpip.dll
LoadedModule[66]=C:\Program Files\Pale Moon\browser\components\browsercomps.dll
LoadedModule[67]=C:\Windows\system32\NLAapi.dll
LoadedModule[68]=C:\Windows\system32\napinsp.dll
LoadedModule[69]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[70]=C:\Windows\System32\winrnr.dll
LoadedModule[71]=C:\Windows\system32\WINSTA.dll
LoadedModule[72]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[73]=C:\Windows\system32\rsaenh.dll
LoadedModule[74]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[75]=C:\Windows\System32\MMDevApi.dll
LoadedModule[76]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[77]=C:\Windows\system32\d3d11.dll
LoadedModule[78]=C:\Windows\system32\dxgi.dll
LoadedModule[79]=C:\Windows\system32\nvwgf2umx.dll
LoadedModule[80]=C:\Windows\system32\bcrypt.dll
LoadedModule[81]=C:\Windows\system32\d2d1.dll
LoadedModule[82]=C:\Windows\system32\XmlLite.dll
LoadedModule[83]=C:\Windows\system32\d3d10_1.dll
LoadedModule[84]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[85]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[86]=C:\Windows\system32\mscms.dll
LoadedModule[87]=C:\Windows\system32\icm32.dll
LoadedModule[88]=C:\Program Files\Pale Moon\softokn3.dll
LoadedModule[89]=C:\Program Files\Pale Moon\nssdbm3.dll
LoadedModule[90]=C:\Program Files\Pale Moon\freebl3.dll
LoadedModule[91]=C:\Program Files\Pale Moon\nssckbi.dll
LoadedModule[92]=C:\Windows\system32\explorerframe.dll
LoadedModule[93]=C:\Windows\system32\DUser.dll
LoadedModule[94]=C:\Windows\system32\DUI70.dll
LoadedModule[95]=C:\Windows\System32\wship6.dll
LoadedModule[96]=C:\Windows\system32\rasadhlp.dll
LoadedModule[97]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[98]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[99]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[100]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[101]=C:\Windows\system32\EhStorShell.dll
LoadedModule[102]=C:\Windows\System32\cscui.dll
LoadedModule[103]=C:\Windows\System32\CSCDLL.dll
LoadedModule[104]=C:\Windows\system32\CSCAPI.dll
LoadedModule[105]=C:\Windows\system32\ntshrui.dll
LoadedModule[106]=C:\Windows\system32\slc.dll
LoadedModule[107]=C:\Windows\system32\mfplat.dll
LoadedModule[108]=C:\Windows\system32\AVRT.dll
LoadedModule[109]=C:\Windows\system32\mfreadwrite.dll
LoadedModule[110]=C:\Windows\system32\mf.dll
LoadedModule[111]=C:\Windows\system32\ATL.DLL
LoadedModule[112]=C:\Windows\system32\ksuser.dll
LoadedModule[113]=C:\Windows\system32\dxva2.dll
LoadedModule[114]=C:\Windows\system32\urlmon.dll
LoadedModule[115]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[116]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[117]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[118]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[119]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[120]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[121]=C:\Windows\system32\normaliz.DLL
LoadedModule[122]=C:\Windows\system32\iertutil.dll
LoadedModule[123]=C:\Windows\system32\WININET.dll
LoadedModule[124]=C:\Windows\system32\Secur32.dll
LoadedModule[125]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[126]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[127]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[128]=C:\Windows\system32\SXS.DLL
LoadedModule[129]=C:\Windows\system32\actxprxy.dll
LoadedModule[130]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[131]=C:\Windows\system32\d3d9.dll
LoadedModule[132]=C:\Windows\system32\d3d8thk.dll
LoadedModule[133]=C:\Windows\system32\powrprof.dll
LoadedModule[134]=C:\Windows\System32\msmpeg2vdec.dll
LoadedModule[135]=C:\Windows\System32\EVR.dll
LoadedModule[136]=C:\Windows\System32\msmpeg2adec.dll
FriendlyEventName=Nicht mehr funktionsfähig
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Program Files\Pale Moon\palemoon.exe

[Tomaso]

A TDR issue perhaps?
Nvidia never seems to get a grip on those problems. :(

[Night Wing]

Nvidia isn't as good as it once was concerning the newest graphics drivers for one's computer. Every time there is a new driver for my now very old windows Nvidia graphics driver, the Nvidia site scans my computer and gives me the newest driver which Nvidia says is compatible. The problem is, my Windows 7 hard drive gives me a prompt and tells me the newest driver is "not" compatible and will not install.

So I keep using a very old Nvidia graphics driver for my Nvidia GT 220 graphics card for my desktop tower's hard drive which has Windows 7 on it. I've got that old Nvidia graphics driver on 4 thumb/flash drives too since I don't want to lose it.

Anytime I install Windows 7 back on that hard or get a new hard drive for that desktop computer, once on the Desktop, I re-install that old Nvidia driver. I'm guessing that driver is probably from the year 2013.

[Moonchild]

There's no point in sending me a dump in this case, since there is nothing that can be done about it on the application side.
If your GPU crashes and requires a driver restart, our drawing surfaces are pulled out from under us. The crashing module d2d1.dll isn't ours, it's the Direct2D library part of DirectX. The library crashes and takes the browser down with it because it cannot function without it.

You can work around the issue by disabling the use of d2d, but the root cause is the low-level driver and/or GPU crashing. So.. complain to NVidia.

[dark_moon]

Okay.

I make the new update first and will see if it helps