Video and Audio frames blank.

rafiki · Unread post by **rafiki** » 2012-08-23, 07:55

Reading newspapers with video or audio frames on the page just show a blank space. Simultaneous checking with Chrome browser shows the video or audio just fine. I have tried starting with all addons disabled and clearing the cache but does not solve the problem. What am I missing here?

Unread post by **Moonchild** » 2012-08-23, 08:02

Please make sure that you give "plugin-container.exe" full access in your firewall (inbound and outbound). That is usually the issue.

rafiki · Unread post by **rafiki** » 2012-08-23, 12:35

Thank you. Unfortunately that didn't solve the problem. I even switched the firewall off just to check. I also started with firewall off and all addons disabled. The problem remains.

steviem1 · Unread post by **steviem1** » 2012-08-23, 12:47

You could also check to see if your plugins need updating, also which version of Pale Moon are you using?

rafiki · Unread post by **rafiki** » 2012-08-23, 12:49

Thanks. Plugins are up to date. Version 12.3r2 32 bit.

steviem1 · Unread post by **steviem1** » 2012-08-23, 12:54

Another thing to try is restarting the browser with addons disabled, as one or more may be interfering with video/audio playback.

Edit: Sorry I see you've tried that already. Moonchild should be able to help you further on this one, hopefully.
Edit 2: Also worth trying, have a look at your Anti-virus software, sometimes that can even cause problems by inadvertantly blocking certain webpage elements.

megaman · Unread post by **megaman** » 2012-08-23, 20:30

rafiki wrote:Thanks. Plugins are up to date. Version 12.3r2 32 bit.

Test with a clean profile, something might still be stubborn and interfering.
If you have a particular site where you come across this problem, we can check.

rafiki · Unread post by **rafiki** » 2012-08-27, 11:12

I had hoped that the upgrade to 15 would fix this but, unfortunately, not. This is a typical page that I have problems with:
http://www.telegraph.co.uk/telegraphtv/ ... -lion.html

steviem1 · Unread post by **steviem1** » 2012-08-27, 11:51

This sites video and audio playback works fine for me, and updating to PM 15 will still use the same profile as before, so have you tried each of the above suggestions, ie. firstly loading the browser into a brand new clean profile and then checking to see if your video/audio playback functions correctly, also checking to see if any anti-virus you are using is not mistakenly interfering with anything on the websites?

Unread post by **Moonchild** » 2012-08-27, 11:53

I checked the page and although there is a bit of a delay loading the video, it loads and plays fine on the workstation I tested it on (Pale Moon 15.0, Flash 11.2).

Rohugh · Unread post by **Rohugh** » 2012-08-27, 12:13

Fine for me, about a 3 second delay in loading the video and then it runs OK.

PM15, Flash 11.4.402.265

rafiki · Unread post by **rafiki** » 2012-08-27, 12:16

Hmmm. Thanks. I have disabled the virus protection and renamed the Pale Moon profile and restarted. A new profile was created. Still no luck. I checked the latest version of Firefox and that has the same problem.

Chrome, Opera and IE9 all work fine.

Unread post by **Moonchild** » 2012-08-27, 14:09

If Firefox displays the same issue, then it's at least not Pale Moon specific, and probably something you'd run into in any gecko-based browser on your particular setup. Providing basic troubleshooting information for us to use is imperative at this point. Please refer to the sticky in this board.

rafiki · Unread post by **rafiki** » 2012-08-27, 14:28

Operating system: Windows 7 Ultimate
Browser version: 15.0
32-bit or 64-bit?: 32 bit
Problem URL: http://tinyurl.com/8mvxvcy
Theme: default
Installed add-ons:

Installed plugins: (about:plugins)

Shockwave Flash

Shockwave for Director

Google Talk Plugin Video Accelerator

Google Talk Plugin

Adobe Acrobat

Google Update

Java Deployment Toolkit 7.0.50.255

Java(TM) Platform SE 7 U5

Shockwave for Director

RIM Handheld Application Loader

Foxit PhantomPDF Plugin for Mozilla

RealJukebox NS Plugin

RealNetworks(tm) Chrome Background Extension Plug-In (32-bit)

RealPlayer(tm) HTML5VideoShim Plug-In (32-bit)

RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

RealPlayer Download Plugin

QuickTime Plug-in 7.7.2

Silverlight Plug-In

iTunes Application Detector

NVIDIA 3D VISION

NVIDIA 3D Vision

BlackBerry AppWorld

Reader Library

Microsoft Office 2010

BadAttitude · Unread post by **BadAttitude** » 2012-08-28, 07:21

rafiki wrote:I had hoped that the upgrade to 15 would fix this but, unfortunately, not. This is a typical page that I have problems with:
http://www.telegraph.co.uk/telegraphtv/ ... -lion.html

Out of curiosity I went to the telegraph website and I ended up having the same problem. I found that one of my subscriptions in Adblock (Easylist) was causing the problem. The fact that you said that you disabled all addons and were still having the issue has me stumped, for me that kind of problem is always related to adblock. Sorry I couldn't be more help.

rafiki · Unread post by **rafiki** » 2012-08-28, 07:27

Thanks. I use Ad Muncher, an external programme but I have tried with that switched off too.
I have also uninstalled and reinstalled Adobe Flash but that didn't do any good either.

Unread post by **Moonchild** » 2012-08-28, 11:30

Some ad blockers also make entries in your hosts file (system-wide protection or "immunization") or specific lists in your browser (check the "exceptions" buttons on the Options -> Content page, etc.) which will still be in effect even if you switch off your active application.

rafiki · Unread post by **rafiki** » 2012-08-28, 19:39

I decided to deploy the nuclear option. I completely uninstalled FF and PM, removed all traces of both and ran my registry cleaner. I just reinstalled PM 15.0 and the video is now working fine. I'll rebuild the addons one by one tomorrow.

Unread post by **Moonchild** » 2012-08-28, 20:52

Annoying to do, but sometimes it's the best option to start from scratch.

rafiki · Unread post by **rafiki** » 2012-08-29, 06:28

Well this is very frustrating. When I closed and reopened PM after the clean install the pesky video failed to start again. I did yet another clean install and closed Ad Muncher. The video ran ok. Closed and reopened PM and the video failed again! Not sure where to go from here. I will try the 64bit version.

Pale Moon forum

Video and Audio frames blank.

Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.

Re: Video and Audio frames blank.