Fine for me, about a 3 second delay in loading the video and then it runs OK.
PM15, Flash 11.4.402.265
Re: Video and Audio frames blank.
Posted: 2012-08-27, 12:16
by rafiki
Hmmm. Thanks. I have disabled the virus protection and renamed the Pale Moon profile and restarted. A new profile was created. Still no luck. I checked the latest version of Firefox and that has the same problem.
Chrome, Opera and IE9 all work fine.
Re: Video and Audio frames blank.
Posted: 2012-08-27, 14:09
by Moonchild
If Firefox displays the same issue, then it's at least not Pale Moon specific, and probably something you'd run into in any gecko-based browser on your particular setup. Providing basic troubleshooting information for us to use is imperative at this point. Please refer to the sticky in this board.
Re: Video and Audio frames blank.
Posted: 2012-08-27, 14:28
by rafiki
Operating system: Windows 7 Ultimate
Browser version: 15.0
32-bit or 64-bit?: 32 bit
Problem URL: http://tinyurl.com/8mvxvcy
Theme: default
Installed add-ons:
BackToTop
DoNotTrack Plus
Evernote Web Clipper
Facebook Translate
Google Translator
IE View
IM Translator
No Squint
Speed Dial
Toolbar Buttons
Undo Closed tabs
Webmail Ad Blocker
Xmarks
MIME Type Description Suffixes
application/x-shockwave-flash Adobe Flash movie swf
application/futuresplash FutureSplash movie spl
Shockwave for Director
File: np32dsw_1166636.dll
Version: 11.6.6.636
Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
MIME Type Description Suffixes
application/x-director Shockwave Movie dir,dxr,dcr
Google Talk Plugin Video Accelerator
File: npgtpo3dautoplugin.dll
Version: 0.1.44.16
Google Talk Plugin Video Accelerator version:0.1.44.16
MIME Type Description Suffixes
application/vnd.gtpo3d.auto
Google Talk Plugin
File: npgoogletalk.dll
Version: 3.4.2.8800
Version 3.4.2.8800
MIME Type Description Suffixes
application/googletalk Google voice and video chat googletalk
Adobe Acrobat
File: nppdf32.dll
Version: 10.1.4.38
Adobe PDF Plug-In For Firefox and Netscape 10.1.4
MIME Type Description Suffixes
application/pdf Acrobat Portable Document Format pdf
application/vnd.adobe.pdfxml Adobe PDF in XML Format pdfxml
application/vnd.adobe.x-mars Adobe PDF in XML Format mars
application/vnd.fdf Acrobat Forms Data Format fdf
application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp
application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd
Google Update
File: npGoogleUpdate3.dll
Version: 1.3.21.115
Google Update
MIME Type Description Suffixes
application/x-vnd.google.update3webcontrol.3
application/x-vnd.google.oneclickctrl.9
MIME Type Description Suffixes
application/vnd.rn-realplayer-javascript RealPlayer Download Plugin rpj
QuickTime Plug-in 7.7.2
File: npqtplugin7.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
File: npqtplugin6.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
File: npqtplugin5.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
audio/3gpp 3GPP media 3gp,3gpp
video/3gpp2 3GPP2 media 3g2,3gp2
audio/3gpp2 3GPP2 media 3g2,3gp2
video/sd-video SD video sdv
application/x-mpeg AMC media amc
video/mp4 MPEG-4 media mp4
audio/mp4 MPEG-4 media mp4
audio/x-m4a AAC audio m4a
audio/x-m4p AAC audio m4p
audio/x-m4b AAC audio book m4b
QuickTime Plug-in 7.7.2
File: npqtplugin4.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
video/3gpp 3GPP media 3gp,3gpp
QuickTime Plug-in 7.7.2
File: npqtplugin3.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
audio/x-gsm GSM audio gsm
audio/AMR AMR audio AMR
audio/aac AAC audio aac,adts
audio/x-aac AAC audio aac,adts
audio/x-caf CAF audio caf
audio/ac3 AC3 audio ac3
audio/x-ac3 AC3 audio ac3
video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
QuickTime Plug-in 7.7.2
File: npqtplugin2.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
File: npqtplugin.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
application/itunes-plugin This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.
NVIDIA 3D VISION
File: npnv3dvstreaming.dll
Version: 7.17.12.6830
NVIDIA 3D Vision Streaming plugin for Mozilla browsers
MIME Type Description Suffixes
application/mozilla-3DV-streaming-plugin npnv3dvstreaming rts
NVIDIA 3D Vision
File: npnv3dv.dll
Version: 7.17.12.6830
NVIDIA 3D Vision plugin for Mozilla browsers
MIME Type Description Suffixes
image/jps JPEG-based stereo image jps
image/pns PNG-based stereo image pns
image/mpo Multi-Picture Format image mpo
Out of curiosity I went to the telegraph website and I ended up having the same problem. I found that one of my subscriptions in Adblock (Easylist) was causing the problem. The fact that you said that you disabled all addons and were still having the issue has me stumped, for me that kind of problem is always related to adblock. Sorry I couldn't be more help.
Re: Video and Audio frames blank.
Posted: 2012-08-28, 07:27
by rafiki
Thanks. I use Ad Muncher, an external programme but I have tried with that switched off too.
I have also uninstalled and reinstalled Adobe Flash but that didn't do any good either.
Re: Video and Audio frames blank.
Posted: 2012-08-28, 11:30
by Moonchild
Some ad blockers also make entries in your hosts file (system-wide protection or "immunization") or specific lists in your browser (check the "exceptions" buttons on the Options -> Content page, etc.) which will still be in effect even if you switch off your active application.
Re: Video and Audio frames blank.
Posted: 2012-08-28, 19:39
by rafiki
I decided to deploy the nuclear option. I completely uninstalled FF and PM, removed all traces of both and ran my registry cleaner. I just reinstalled PM 15.0 and the video is now working fine. I'll rebuild the addons one by one tomorrow.
Re: Video and Audio frames blank.
Posted: 2012-08-28, 20:52
by Moonchild
Annoying to do, but sometimes it's the best option to start from scratch.
Re: Video and Audio frames blank.
Posted: 2012-08-29, 06:28
by rafiki
Well this is very frustrating. When I closed and reopened PM after the clean install the pesky video failed to start again. I did yet another clean install and closed Ad Muncher. The video ran ok. Closed and reopened PM and the video failed again! Not sure where to go from here. I will try the 64bit version.
Re: Video and Audio frames blank.
Posted: 2012-08-29, 06:52
by steviem1
Just a suggestion, for your problem that won't go away, completely remove ad Muncher from your system and maybe try another clean install, and don't reinstall the add-on; as has been suggested in an earlier post it could be affecting your video/audio playback in some way even with it disabled.
Re: Video and Audio frames blank.
Posted: 2012-08-29, 07:17
by rafiki
I'm on with that now. Just for good measure I am running my reg cleaner and a reboot first.
Re: Video and Audio frames blank.
Posted: 2012-08-29, 09:17
by rafiki
Well, still no luck. I uninstalled PM, uninstalled Ad Muncher, deleted all remaining traces of PM, ran my reg cleaner, reinstalled PM, declined to import settings, disabled all plugins except Flash. The video ran once and again on restart of PM the video wouldn't work.
I did the above all over again but installed the 64 bit version and the video runs fine even after many restarts of PM! Figure that one out!
Re: Video and Audio frames blank.
Posted: 2012-08-29, 11:38
by steviem1
A strange one, at least it's working in the 64bit version, that's if you're happy using it, but you really shouldn't need to resort to that. If you haven't done so already, please refer again to this earlier post. http://forum.palemoon.org/viewtopic.php ... t=10#p7231. Also, check your Flash settings to make sure they're correct and nothing is inadvertently blocking playback.
Re: Video and Audio frames blank.
Posted: 2012-08-29, 11:50
by rafiki
steviem1 wrote:...Also, check your Flash settings to make sure they're correct and nothing is inadvertently blocking playback.
Could you guide me on that one please? Where to look and what to look for...
Re: Video and Audio frames blank.
Posted: 2012-08-29, 19:02
by steviem1
It still may not be a Flash problem but it's useful at least to eliminate the possibility. It might be helpful for you to have a look at the official support site for settings, help and advice for troubleshooting various Flash Player problems. http://www.macromedia.com/support/docum ... index.html