Video and Audio frames blank.

Rohugh · Post by **Rohugh** » 2012-08-27, 12:13

Fine for me, about a 3 second delay in loading the video and then it runs OK.

PM15, Flash 11.4.402.265

rafiki · Post by **rafiki** » 2012-08-27, 12:16

Hmmm. Thanks. I have disabled the virus protection and renamed the Pale Moon profile and restarted. A new profile was created. Still no luck. I checked the latest version of Firefox and that has the same problem.

Chrome, Opera and IE9 all work fine.

Post by **Moonchild** » 2012-08-27, 14:09

If Firefox displays the same issue, then it's at least not Pale Moon specific, and probably something you'd run into in any gecko-based browser on your particular setup. Providing basic troubleshooting information for us to use is imperative at this point. Please refer to the sticky in this board.

rafiki · Post by **rafiki** » 2012-08-27, 14:28

Operating system: Windows 7 Ultimate
Browser version: 15.0
32-bit or 64-bit?: 32 bit
Problem URL: http://tinyurl.com/8mvxvcy
Theme: default
Installed add-ons:

Installed plugins: (about:plugins)

Shockwave Flash

Shockwave for Director

Google Talk Plugin Video Accelerator

Google Talk Plugin

Adobe Acrobat

Google Update

Java Deployment Toolkit 7.0.50.255

Java(TM) Platform SE 7 U5

Shockwave for Director

RIM Handheld Application Loader

Foxit PhantomPDF Plugin for Mozilla

RealJukebox NS Plugin

RealNetworks(tm) Chrome Background Extension Plug-In (32-bit)

RealPlayer(tm) HTML5VideoShim Plug-In (32-bit)

RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

RealPlayer Download Plugin

QuickTime Plug-in 7.7.2

Silverlight Plug-In

iTunes Application Detector

NVIDIA 3D VISION

NVIDIA 3D Vision

BlackBerry AppWorld

Reader Library

Microsoft Office 2010

BadAttitude · Post by **BadAttitude** » 2012-08-28, 07:21

rafiki wrote:I had hoped that the upgrade to 15 would fix this but, unfortunately, not. This is a typical page that I have problems with:
http://www.telegraph.co.uk/telegraphtv/ ... -lion.html

Out of curiosity I went to the telegraph website and I ended up having the same problem. I found that one of my subscriptions in Adblock (Easylist) was causing the problem. The fact that you said that you disabled all addons and were still having the issue has me stumped, for me that kind of problem is always related to adblock. Sorry I couldn't be more help.

rafiki · Post by **rafiki** » 2012-08-28, 07:27

Thanks. I use Ad Muncher, an external programme but I have tried with that switched off too.
I have also uninstalled and reinstalled Adobe Flash but that didn't do any good either.

Post by **Moonchild** » 2012-08-28, 11:30

Some ad blockers also make entries in your hosts file (system-wide protection or "immunization") or specific lists in your browser (check the "exceptions" buttons on the Options -> Content page, etc.) which will still be in effect even if you switch off your active application.

rafiki · Post by **rafiki** » 2012-08-28, 19:39

I decided to deploy the nuclear option. I completely uninstalled FF and PM, removed all traces of both and ran my registry cleaner. I just reinstalled PM 15.0 and the video is now working fine. I'll rebuild the addons one by one tomorrow.

Post by **Moonchild** » 2012-08-28, 20:52

Annoying to do, but sometimes it's the best option to start from scratch.

rafiki · Post by **rafiki** » 2012-08-29, 06:28

Well this is very frustrating. When I closed and reopened PM after the clean install the pesky video failed to start again. I did yet another clean install and closed Ad Muncher. The video ran ok. Closed and reopened PM and the video failed again! Not sure where to go from here. I will try the 64bit version.

steviem1 · Post by **steviem1** » 2012-08-29, 06:52

Just a suggestion, for your problem that won't go away, completely remove ad Muncher from your system and maybe try another clean install, and don't reinstall the add-on; as has been suggested in an earlier post it could be affecting your video/audio playback in some way even with it disabled.

rafiki · Post by **rafiki** » 2012-08-29, 07:17

I'm on with that now. Just for good measure I am running my reg cleaner and a reboot first.

rafiki · Post by **rafiki** » 2012-08-29, 09:17

Well, still no luck. I uninstalled PM, uninstalled Ad Muncher, deleted all remaining traces of PM, ran my reg cleaner, reinstalled PM, declined to import settings, disabled all plugins except Flash. The video ran once and again on restart of PM the video wouldn't work.

I did the above all over again but installed the 64 bit version and the video runs fine even after many restarts of PM! Figure that one out!

steviem1 · Post by **steviem1** » 2012-08-29, 11:38

A strange one, at least it's working in the 64bit version, that's if you're happy using it, but you really shouldn't need to resort to that. If you haven't done so already, please refer again to this earlier post. http://forum.palemoon.org/viewtopic.php ... t=10#p7231. Also, check your Flash settings to make sure they're correct and nothing is inadvertently blocking playback.

rafiki · Post by **rafiki** » 2012-08-29, 11:50

steviem1 wrote:...Also, check your Flash settings to make sure they're correct and nothing is inadvertently blocking playback.

Could you guide me on that one please? Where to look and what to look for...

steviem1 · Post by **steviem1** » 2012-08-29, 19:02

It still may not be a Flash problem but it's useful at least to eliminate the possibility. It might be helpful for you to have a look at the official support site for settings, help and advice for troubleshooting various Flash Player problems. http://www.macromedia.com/support/docum ... index.html

Pale Moon forum

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