Software update failure Topic is solved

[Patchinator]

I just updated to the new 26.0.3 version Friday afternoon, and since then every time I start the browser it tells me the software update has failed, and to check that there are no other copies of Pale moon running. I've checked and there aren't any other copies running. I've tried redoing the update from the help menu and it hasn't changed. I even went as far as uninstalling, removing the profile etc. and re-installing from the executable, but the message still pops up each time I start the browser. It also seems somewhat slow to start up now as well.

Any suggestions? Is there a setting that tells it that there is still an update pending that I can switch off? Thanks for any help you can offer!

The system info is below

Application Basics
------------------

Name: Pale Moon
Version: 26.0.3
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:38.9) Gecko/20100101 Goanna/2.0 Firefox/38.9 PaleMoon/26.0.3

Extensions
----------

Name: Adblock Latitude
Version: 3.0.2
Enabled: true
ID: {016acf6d-e5c0-4768-9376-3763d1ad1978}

Name: Clip to OneNote (Legacy Edition)
Version: 4.0.rev658
Enabled: true
ID: jid0-e0l1gzjOmbUL1N6n3j8dBSBMcGE@jetpack

Name: CookieCuller
Version: 1.4.1-signed
Enabled: true
ID: {99B98C2C-7274-45a3-A640-D9DF1A1C8460}

Name: Download Statusbar
Version: 0.9.10
Enabled: true
ID: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}

Name: Empty Cache Button
Version: 2.6
Enabled: true
ID: {4cc4a13b-94a6-7568-370d-5f9de54a9c7f}

Name: Flashblock
Version: 1.5.18
Enabled: true
ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}

Name: Hide Unwanted Results of Google Search
Version: 1.4.1
Enabled: true
ID: jid0-TpZJ4wPImlT1zIqfw58bD9vOeWQ@jetpack

Name: Old Location Bar
Version: 2.1.7
Enabled: true
ID: {3205B348-523A-4fac-9BC4-9939CBF583B0}

Name: Pale Moon Commander
Version: 1.3.6
Enabled: true
ID: commander@palemoon.org

Name: Password Exporter
Version: 1.2.1.1-signed
Enabled: true
ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492}

Name: Adblock Plus Pop-up Addon
Version: 0.9.1
Enabled: false
ID: adblockpopups@jessehakanen.net

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 307200
browser.places.smartBookmarksVersion: 4
browser.search.context.loadInBackground: false
browser.search.update: false
browser.sessionstore.restore_on_demand: false
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20160204214816
browser.startup.homepage_override.mstone: 2.0.1
browser.tabs.autoHide: true
browser.tabs.closeWindowWithLastTab: false
browser.tabs.loadInBackground: false
browser.urlbar.formatting.enabled: false
dom.mozApps.used: true
extensions.lastAppVersion: 26.0.3
font.internaluseonly.changed: false
gfx.direct2d.disabled: true
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1455296167
places.history.expiration.transient_current_max_pages: 98819
plugin.importedState: true
print.printer_Foxit_Reader_PDF_Printer.print_bgcolor: false
print.printer_Foxit_Reader_PDF_Printer.print_bgimages: false
print.printer_Foxit_Reader_PDF_Printer.print_colorspace:
print.printer_Foxit_Reader_PDF_Printer.print_command:
print.printer_Foxit_Reader_PDF_Printer.print_downloadfonts: false
print.printer_Foxit_Reader_PDF_Printer.print_duplex: 1
print.printer_Foxit_Reader_PDF_Printer.print_edge_bottom: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_left: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_right: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_top: 0
print.printer_Foxit_Reader_PDF_Printer.print_evenpages: true
print.printer_Foxit_Reader_PDF_Printer.print_footercenter:
print.printer_Foxit_Reader_PDF_Printer.print_footerleft: &PT
print.printer_Foxit_Reader_PDF_Printer.print_footerright: &D
print.printer_Foxit_Reader_PDF_Printer.print_headercenter:
print.printer_Foxit_Reader_PDF_Printer.print_headerleft: &T
print.printer_Foxit_Reader_PDF_Printer.print_headerright: &U
print.printer_Foxit_Reader_PDF_Printer.print_in_color: true
print.printer_Foxit_Reader_PDF_Printer.print_margin_bottom: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_left: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_right: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_top: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_oddpages: true
print.printer_Foxit_Reader_PDF_Printer.print_orientation: 0
print.printer_Foxit_Reader_PDF_Printer.print_page_delay: 50
print.printer_Foxit_Reader_PDF_Printer.print_paper_data: 1
print.printer_Foxit_Reader_PDF_Printer.print_paper_height: 11.00
print.printer_Foxit_Reader_PDF_Printer.print_paper_name:
print.printer_Foxit_Reader_PDF_Printer.print_paper_size_type: 0
print.printer_Foxit_Reader_PDF_Printer.print_paper_size_unit: 0
print.printer_Foxit_Reader_PDF_Printer.print_paper_width: 8.50
print.printer_Foxit_Reader_PDF_Printer.print_plex_name:
print.printer_Foxit_Reader_PDF_Printer.print_resolution: 1
print.printer_Foxit_Reader_PDF_Printer.print_resolution_name:
print.printer_Foxit_Reader_PDF_Printer.print_reversed: false
print.printer_Foxit_Reader_PDF_Printer.print_scaling: 1.00
print.printer_Foxit_Reader_PDF_Printer.print_shrink_to_fit: true
print.printer_Foxit_Reader_PDF_Printer.print_to_file: false
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_bottom: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_left: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_right: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_top: 0
print.printer_Send_To_OneNote_2010.print_bgcolor: false
print.printer_Send_To_OneNote_2010.print_bgimages: false
print.printer_Send_To_OneNote_2010.print_colorspace:
print.printer_Send_To_OneNote_2010.print_command:
print.printer_Send_To_OneNote_2010.print_downloadfonts: false
print.printer_Send_To_OneNote_2010.print_duplex: 1
print.printer_Send_To_OneNote_2010.print_edge_bottom: 0
print.printer_Send_To_OneNote_2010.print_edge_left: 0
print.printer_Send_To_OneNote_2010.print_edge_right: 0
print.printer_Send_To_OneNote_2010.print_edge_top: 0
print.printer_Send_To_OneNote_2010.print_evenpages: true
print.printer_Send_To_OneNote_2010.print_footercenter:
print.printer_Send_To_OneNote_2010.print_footerleft: &PT
print.printer_Send_To_OneNote_2010.print_footerright: &D
print.printer_Send_To_OneNote_2010.print_headercenter:
print.printer_Send_To_OneNote_2010.print_headerleft: &T
print.printer_Send_To_OneNote_2010.print_headerright: &U
print.printer_Send_To_OneNote_2010.print_in_color: true
print.printer_Send_To_OneNote_2010.print_margin_bottom: 0.5
print.printer_Send_To_OneNote_2010.print_margin_left: 0.5
print.printer_Send_To_OneNote_2010.print_margin_right: 0.5
print.printer_Send_To_OneNote_2010.print_margin_top: 0.5
print.printer_Send_To_OneNote_2010.print_oddpages: true
print.printer_Send_To_OneNote_2010.print_orientation: 0
print.printer_Send_To_OneNote_2010.print_page_delay: 50
print.printer_Send_To_OneNote_2010.print_paper_data: 1
print.printer_Send_To_OneNote_2010.print_paper_height: 11.00
print.printer_Send_To_OneNote_2010.print_paper_name:
print.printer_Send_To_OneNote_2010.print_paper_size_type: 1
print.printer_Send_To_OneNote_2010.print_paper_size_unit: 0
print.printer_Send_To_OneNote_2010.print_paper_width: 8.50
print.printer_Send_To_OneNote_2010.print_plex_name:
print.printer_Send_To_OneNote_2010.print_resolution: 1
print.printer_Send_To_OneNote_2010.print_resolution_name:
print.printer_Send_To_OneNote_2010.print_reversed: false
print.printer_Send_To_OneNote_2010.print_scaling: 1.00
print.printer_Send_To_OneNote_2010.print_shrink_to_fit: true
print.printer_Send_To_OneNote_2010.print_to_file: false
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_bottom: 0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_left: 0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_right: 0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1454947794

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4000
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0166
DirectWrite Enabled: false (6.1.7601.18834)
Driver Date: 3-19-2012
Driver Version: 8.15.10.2696
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
Expected minimum version: 3.19.4.1 Basic ECC
Version in use: 3.19.4.1 Basic ECC

NSSSMIME
Expected minimum version: 3.19.4.1 Basic ECC
Version in use: 3.19.4.1 Basic ECC

NSSSSL
Expected minimum version: 3.19.4.1 Basic ECC
Version in use: 3.19.4.1 Basic ECC

NSSUTIL
Expected minimum version: 3.19.4
Version in use: 3.19.4

[Pallid Planetoid]

Welcome to the forum Patchinator,

Have you done a system reboot at any point?

Have you tried (from PM button) "Help" > "Troubleshooting Information"?

Is there a setting that tells it that there is still an update pending that I can switch off?

Go to "Options" > "Advanced" > "Update" for settings on this.

I'm assuming you're not finding an instance of Pale Moon in Task Manager prior to starting the browser.

[Patchinator]

Thanks Pale Moon Rising!,

Yep I rebooted a few times since actually. The Troubleshooting info doesn't see to say anything obvious I can see, it is pasted into the bottom of my first post there so I'm not sure if you can see anything that looks flaky from that. The version number appears correct but it still insists that the update failed each restart.

I've uninstalled the browser totally, and re-installed it fresh with no add-ons and it still pops up telling me the update failed in that fresh state . I'm thinking it hasn't cleaned everything out during the uninstall process, like a registry setting or config item etc. Other than the startup popup the browser works fine..

Cheers!

[Pallid Planetoid]

Default Uninstaller is located here: C:\Program Files\Pale Moon\uninstall\helper.exe

Here is a link in the "Forum index" > "Pale Moon" > "Tutorials/Howtos" forum board that should be of help to you: How to completely remove and reinstall Pale Moon

[Moonchild]

Sometimes, things like antivirus software will interfere with the update process and prevent the browser updater from removing in-progress update files. This has been the main reason why we no longer offer partial updates, because that was an issue in many more cases with hotpatching.

To solve this, you need to remove these temporary files manually.
See: viewtopic.php?f=15&t=2568

[Patchinator]

Thanks Moonchild, that did it!

I knew there had to be something somewhere that was being held back after the uninstall. And just to confirm your antivirus hypothesis, Symantec just popped up disallowing the newest version because less than 50 users have it installed. Really? LOL They would prefer I use an older less secure version because Simon Symantec didn't say "GO!". Ok so I did that too. I rolled back to 25.8.1 since this is my work laptop and I have zero control over Symantec. I'll have to wait until they find out that newer browsers are better before updating again LOL!

Thanks again Moonchild!