Windows 7 & Palemoon

[lexscripta]

Windows 7:
33.4.1:
64-bit browser:
Youtube.com:
Browser theme (if not default):
NO Installed add-ons:
NO Installed plugins: (about:plugins):

If possible, please include the output of help->troubleshooting information (as text):

**PASTE troubleshooting information here**

Hi all - I found out about PaleMoon recently as I was searching for a solution to many crashes when attempting to play Youtube movies. I rarely watch Youtube movies, but there are occasions.

I am getting errors that say "Your browser cannot play this video". This is only for Youtube movies, not general "influencer" type videos. In other words, all other videos play in the browser. The funny thing is, that when I first loaded PaleMoon, it was working fine.

AS a check to see if other software might have been interfering, I performed a clean boot of WIndows 7, but that does not seem to have helped.

Further, I did a search to see if the internet was cluttered with a flurry of recent complaints about Youtube movies not working on other browsers, and it appears I am the only one having this issue.

Can anyone provide a hint as to what I might need to do to resolve this issue?

Thanks for the development if the PaleMoon browser.

[gepus]

You might provide a link for the video so someone can check.

[Pentium4User]

It is your choice to continue using an outdated OS without any security updates.

If it is related to videos, it might be AVX related.

Which processor do you have?

[lexscripta]

It is your choice to continue using an outdated OS without any security updates.

If it is related to videos, it might be AVX related.

Which processor do you have?

6 core AMD 1096, I believe.

Only Youtube movies, none of them play, no matter what movie I try, However, all regular videos play that are uploaded by influencers, and so forth. Things like news, TikTok, personal videos that are uploaded and such all play fine.

[lexscripta]

You might provide a link for the video so someone can check.

It doesnt matter which movie - not video - movie that I click on. For example, any Free with ads movie will not play.

[lexscripta]

Windows 7:
33.4.1:
64-bit browser:
Youtube.com:
Browser theme (if not default):
NO Installed add-ons:
NO Installed plugins: (about:plugins):

If possible, please include the output of help->troubleshooting information (as text):

**PASTE troubleshooting information here**

AS a check to see if other software might have been interfering, I performed a clean boot of WIndows 7, but that does not seem to have helped.

Further, I did a search to see if the internet was cluttered with a flurry of recent complaints about Youtube movies not working on other browsers, and it appears I am the only one having this issue.

I don't know what you mean by "Trouble shooting" information. I get 99999 error code, and that's about it. I tried reloading YT, restarting computer, clearing cache, setting up system for a Clean Boot and none of that helped. I even tried to go to YT premium and load a movie under their 20e minute free trial. No Go.

[Moonchild]

"Troubleshooting information" is important information for us to be able to help you.
You can find it by following the instructions outlined, but I will repeat them here:

Open the application menu (Pale Moon button top left) and click the arrow next to Help to open its submenu, then click "Troubleshooting information"
The page that then opens has a button at the top to "copy to clipboard". Click that, then paste the text from your clipboard in a reply to this post.

[lexscripta]

[/quote]

"Troubleshooting information" is important information for us to be able to help you.
You can find it by following the instructions outlined, but I will repeat them here:

Open the application menu (Pale Moon button top left) and click the arrow next to Help to open its submenu, then click "Troubleshooting information"
The page that then opens has a button at the top to "copy to clipboard". Click that, then paste the text from your clipboard in a reply to this post.

My apologies. Can't be any plainer than the instructions. Here is that info -



Application Basics
------------------

Name: Pale Moon
Version: 33.4.1 (32-bit)
Build ID: 20241101143309
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:102.0) Gecko/20100101 Goanna/6.7 Firefox/102.0 PaleMoon/33.4.1
OS: Windows_NT 6.1
CPU Capabilities: SSE2
Safe Mode: false

Extensions
----------

Graphics
--------

Features
Compositing: Direct3D 11
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a65b) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 740 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a65b) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 740 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding: Yes; Using D3D9 API
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.2.9200.17568)
GPU #1
Active: Yes
Description: NVIDIA GeForce GT 740
Vendor ID: 0x10de
Device ID: 0x0fc8
Driver Version: 10.18.13.6472
Driver Date: 3-21-2016
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 27443842
RAM: 4096

Diagnostics
ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 200 ]
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 200 ]





Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 4
browser.startup.homepage_override.buildID: 20241101143309
browser.startup.homepage_override.mstone: 6.7.0
extensions.lastAppVersion: 33.4.1
general.useragent.updates.lastupdated: 1732796962512
gfx.crash-guard.d3d11layers.appVersion: 33.4.1
gfx.crash-guard.d3d11layers.deviceID: 0x0fc8
gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.6472
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1732798377
places.history.expiration.transient_current_max_pages: 122334
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1732000706

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.35
Version in use: 4.35

NSS
Expected minimum version: 3.90.4
Version in use: 3.90.4

NSSSMIME
Expected minimum version: 3.90.4
Version in use: 3.90.4

NSSSSL
Expected minimum version: 3.90.4
Version in use: 3.90.4

NSSUTIL
Expected minimum version: 3.90.4
Version in use: 3.90.4

[Moonchild]

Thanks.
Your video driver is extremely old (Driver Date: 3-21-2016) -- I'm pretty sure the GT 740 has drivers available from even this year for Windows 7. Start with updating your graphics driver for greatly improved performance and stability.

However: If you are attempting to play copyrighted and DRM-protected YouTube movies, then that will unfortunately not work in Pale Moon because we do not support in-browser DRM (this decision was made years ago, not in the least because Google does not license use of the Widevine DRM platform to independent FOSS browsers).

[BenFenner]

Only Youtube movies, none of them play, no matter what movie I try

Sure would be nice if you'd provide a URL.