latest update won't store passwords

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

Moderator: trava90

Forum rules
This board is for technical/general usage questions and troubleshooting for the Pale Moon browser only.
Technical issues and questions not related to the Pale Moon browser should be posted in other boards!
Please keep off-topic and general discussion out of this board, thank you!
User avatar
slavetocoffee2
New to the forum
New to the forum
Posts: 1
Joined: 2022-08-07, 21:18

latest update won't store passwords

Unread post by slavetocoffee2 » 2022-08-07, 21:27

Operating system:
Browser version:
32-bit or 64-bit browser?:
Problem URL:
Browser theme (if not default):
Installed add-ons:
Installed plugins: (about:plugins):

If possible, please include the output of help->troubleshooting information (as text):
**PASTE troubleshooting information here**
Just got the latest update today. No passwords were retained (although the .json file looks intact). Tried all the listed tricks (e.g, clearing cache) but nothing works. Pale Moon asks if I want to store the password, but doesn't actually store the password even though it's allowed to do so both generally and for specific websites. Also, it won't create a new .json file if I rename or move the old one (and yes, it's running as an administrator). I don't see a solution on this forum for the very latest update, only for older ones (e.g., going into about:config and resetting an old value which no longer exists in this update). Any ideas?

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 33000
Joined: 2011-08-28, 17:27
Location: Tranås, SE
Contact:

Re: latest update won't store passwords

Unread post by Moonchild » 2022-08-08, 19:25

slavetocoffee2 wrote:
2022-08-07, 21:27
Just got the latest update today.
Which version did you update from?

Also, please provide the troubleshooting information asked for.
"The best revenge is to not be like the person who wronged you." -- Marcus Aurelius
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb

User avatar
Kiwipete
Newbie
Newbie
Posts: 3
Joined: 2021-09-15, 07:58

Re: latest update won't store passwords

Unread post by Kiwipete » 2022-10-02, 09:02

I had the same problem after upgrading from 31.3.0 to 31.3.0.1. I have since reverted back to 31.3.0.

Troubleshooting information:
Application Basics
------------------

Name: Pale Moon
Version: 31.3.0 (64-bit)
Build ID: 20220925201445
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Goanna/5.2 Firefox/102.0 PaleMoon/31.3.0
OS: Windows_NT 10.0
Safe Mode: false

Extensions
----------

Name: Adblock Latitude
Version: 5.0.9
Enabled: true
ID: adblocklatitude@addons.palemoon.org

Name: Downloads Statusbar
Version: 15.2.0
Enabled: true
ID: {d2b7fa3e-d4ed-4355-bda8-ac95888c5bbb}

Name: Multi Links Plus
Version: 3.9.3
Enabled: true
ID: multilinksplus@hugsmile.eu

Name: Password Backup Tool
Version: 1.4.1
Enabled: true
ID: password-backup-tool@Off.JustOff

Name: Toggle JavaScript [Enabled/Disabled]
Version: 1.2.2.010
Enabled: true
ID: {b5af16a6-105d-4a14-a5a6-c2b358b06a04}

Graphics
--------

Features
Compositing: Direct3D 11
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000108c4) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000108c4) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding: Yes; Using D3D11 API
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (10.0.18362.836)
GPU #1
Active: Yes
Description: Intel(R) UHD Graphics 620
Vendor ID: 0x8086
Device ID: 0x3ea0
Driver Version: 26.20.100.7756
Driver Date: 1-9-2020
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 00000000
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce MX130
Vendor ID: 0x10de
Device ID: 0x174d
Driver Version: 26.21.14.4223
Driver Date: 1-31-2020
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_fcf39ea803497186\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_fcf39ea803497186\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_fcf39ea803497186\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_fcf39ea803497186\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_fcf39ea803497186\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_fcf39ea803497186\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_fcf39ea803497186\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_fcf39ea803497186\nvldumd.dll
Subsys ID: 00000000
RAM: 2048
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo





Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.importedFromSqlite: true
browser.download.useDownloadDir: true
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.startup.homepage_override.buildID: 20220925201445
browser.startup.homepage_override.mstone: 5.2.1
browser.tabs.autoHide: true
browser.tabs.warnOnClose: false
browser.tabs.warnOnCloseOtherTabs: false
extensions.lastAppVersion: 31.3.0
font.internaluseonly.changed: false
general.useragent.override.netflix.com: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
general.useragent.updates.lastupdated: 1664696312664
gfx.crash-guard.d3d11layers.appVersion: 31.3.0
gfx.crash-guard.d3d11layers.deviceID: 0x3ea0
gfx.crash-guard.d3d11layers.driverVersion: 26.20.100.7756
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.crash-guard.status.d3d9video: 2
media.benchmark.vp9.fps: 126
media.benchmark.vp9.versioncheck: 3
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1664439340
places.history.expiration.transient_current_max_pages: 134928
plugin.state.java: 0
plugin.state.npauthz: 0
plugin.state.npctrl: 0
plugin.state.npdeployjava: 0
privacy.GPCheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1664262333
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.25
Version in use: 4.25

NSS
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSSMIME
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSSSL
Expected minimum version: 3.52.8
Version in use: 3.52.8

NSSUTIL
Expected minimum version: 3.52.8
Version in use: 3.52.8

User avatar
athenian200
Contributing developer
Contributing developer
Posts: 892
Joined: 2018-10-28, 19:56
Location: Georgia
Contact:

Re: latest update won't store passwords

Unread post by athenian200 » 2022-10-02, 10:08

Kiwipete wrote:
2022-10-02, 09:02
I had the same problem after upgrading from 31.3.0 to 31.3.0.1. I have since reverted back to 31.3.0.
Did reverting to that version help?
"There are two sentences inscribed upon the Ancient oracle... 'Know thyself' and 'Nothing too much'; and upon these all other precepts depend." -- Plutarch

User avatar
Kiwipete
Newbie
Newbie
Posts: 3
Joined: 2021-09-15, 07:58

Re: latest update won't store passwords

Unread post by Kiwipete » 2022-10-04, 07:04

Yes, reverting to 31.3.0 fixed the problem

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 33000
Joined: 2011-08-28, 17:27
Location: Tranås, SE
Contact:

Re: latest update won't store passwords

Unread post by Moonchild » 2022-10-04, 09:16

Kiwipete wrote:
2022-10-04, 07:04
Yes, reverting to 31.3.0 fixed the problem
That makes no sense, since nothing even remotely close to password storage was changed. Literally the only change was reverting something in layout that was new to 31.3.0...
"The best revenge is to not be like the person who wronged you." -- Marcus Aurelius
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb

User avatar
00Septimus
Hobby Astronomer
Hobby Astronomer
Posts: 18
Joined: 2022-03-22, 14:22

Re: latest update won't store passwords

Unread post by 00Septimus » 2022-10-04, 13:28

Save password completely ok :)
I just tested this with my Palemoon standard profile & with a new profile. I did not learn the slightest problem with saving new access data :thumbup:

Non-translated post:
(unübersetzter Beitrag):
Passwort speichern völlig ok :)
Ich habe das gerade mit meinem Palemoon standardprofil & mit einem neuen Profil getestet. Ich erfuhr nicht das geringste Problem mit dem Abspeichern neuer Zugangsdaten :thumbup:
I have my contributions translated online into English
For misunderstandings please blame the translator ;-)

Post Reply