Can't install Pale Moon on new computer

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1210_bex
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Can't install Pale Moon on new computer

Unread post by 1210_bex » 2021-09-23, 18:45

I just purchased a new Windows 10 Pro laptop. I have installed several programs, and everything seems to work just fine.

I then decided to install Pale Moon. So I downloaded the newest version: palemoon-29.4.1.win64installer.exe.

But when I run the .exe file, I get this error message: "Profile Missing. Your Pale Moon Profile cannot be loaded. It may be missing or inaccessible."

I have tried several times. I even tried to install it in several different directories. Always got the same message.

Any idea what might be causing the problem, and how I can overcome it?


Harry

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Pentium4User
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Re: Can't install Pale Moon on new computer

Unread post by Pentium4User » 2021-09-23, 18:52

Create a new user account and test it there.
I still use a 64 bit capable Pentium 4 670 processor with Pale Moon.

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1210_bex
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Re: Can't install Pale Moon on new computer

Unread post by 1210_bex » 2021-09-24, 04:47

Pentium4User:

Do you mean a Windows User account? Why might that have an effect on this issue?


Harry

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Re: Can't install Pale Moon on new computer

Unread post by Pentium4User » 2021-09-24, 05:43

Because it affects the profile saved in Appdata, each user has its own %userprofile%.
I still use a 64 bit capable Pentium 4 670 processor with Pale Moon.

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Re: Can't install Pale Moon on new computer

Unread post by therube » 2021-09-24, 15:08

But when I run the .exe file, I get this error message: "Profile Missing. Your Pale Moon Profile cannot be loaded. It may be missing or inaccessible."
Is the the "...installer.exe", as in you get this message during the program installation, or is this after the install completes & you are attempting to run palemoon.exe ?

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1210_bex
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Re: Can't install Pale Moon on new computer

Unread post by 1210_bex » 2021-09-24, 23:55

therube:

The install appears to work. I get a Pale Moon icon on my desktop. But when I double click on the desktop icon to open it, I get the error message.

When I right click and review Properties, nothing seems amiss. I even tried running as an Administrator, but the results are the same.

I just downloaded palemoon-28.7.1.win64installer.exe. I tried it and got the icon on my desktop and the same error message as above.


Harry

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ron_1
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Re: Can't install Pale Moon on new computer

Unread post by ron_1 » 2021-09-25, 00:31

Might this be a case of an overzealous AV blocking a complete install of Pale Moon?

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Re: Can't install Pale Moon on new computer

Unread post by Blacklab » 2021-09-25, 00:35

The OP in a 2014 Firefox Support thread had your problem:
NOW, I go to open my newly installed Firefox and a window comes up that says: "Your Firefox profile can't be loaded. It may be missing or inaccessible."
Try Corel's suggestions in that thread: My profile is missing so Firefox won't open at all. How do I reset it then?

Corel's link to 'Start the Profile Manager when Firefox is closed' will show if you have a default profile or not.
Last edited by Blacklab on 2021-09-25, 00:44, edited 4 times in total.

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1210_bex
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Re: Can't install Pale Moon on new computer

Unread post by 1210_bex » 2021-09-25, 00:37

ron_1 wrote:
2021-09-25, 00:31
Might this be a case of an overzealous AV blocking a complete install of Pale Moon?
It is possible, although the few other programs I have tried to install worked just fine, including Chrome. I am running the AV that came installed with Windows 10 Pro. How would I check to see if that is blocking Pale Moon?

Harry

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Re: Can't install Pale Moon on new computer

Unread post by Scribe » 2021-09-26, 14:16

Since this is a new machine it may well have come with preinstalled bloatware. If there is a (trial) version of any security program such as an AV, try disabling or preferably uninstall it - Windows Defender will automatically take over and is unlikely to cause any problems with installing PM.

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