Concerning the letter, here is my view: mintoyatsu wrote: ↑
Moonchild wrote: ↑
If HomeDepot doesn't want my patronage [...]
I've heard from a former employee that Home Depot underpays their workers [...] In my opinion, screw them.
Here's a feature piece about that
Also, they drive smaller local
businesses that, unlike Home Depot were genuinely part of their local communities, out of existence.
People who try to use the site and find it doesn't work for them should
contact Home Depot and tell them about it, regardless whether Home Depot is likely to be responsive. I believe those are the people who should do the communicating.
Feedback from shoppers in the course of trying unsuccessfully to shop
might have influence (eventually) if there is a large enough number of such communications
(such that Home Depot sees the site to be non-functioning in a way that costs them real money). But a letter written in the abstract, as this one seems to be, is to my mind less useful.
Consider reframing your letter in terms of your own
trouble trying to use the site, mentioning that other PM users have the same problem to establish that it's not unique to you (rather than to frame it as a collective communication).
Specifically concerning this: "On behalf of the users of the Pale Moon web browser,"
@Tharthan, you do not represent "the users of the Pale Moon web browser".
People may have varying individual opinions on whether they want your letter to represent themselves, but you don't represent or speak "on behalf of" the collective usership, and you can't hold yourself out to Home Depot as having such a status. At least not legitimately
. (I get that you wanted to give yourself the appearance of having standing
, but still...)
Or... tl/dr. As said above, just shop elsewhere.