Palemoon 28.5.0 Windows 8.1 64bits AppCrash

The place to report Pale Moon specific bugs on the Windows operating system.

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HunterMirror
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Joined: 2019-05-27, 13:28

Palemoon 28.5.0 Windows 8.1 64bits AppCrash

Unread post by HunterMirror » 2019-05-27, 14:39

On Windows 8.1 there's some bug that cause an random AppCrash. I can't reproduce, and even is old, but it produce randomly about 6 times the last year with other versions of Palemoon on a wide range of time. This last time I was view and YouTube video with Palemoon 28.5.0 Desktop.

Mi computer is an Core 2 Duo (2,4GHz), 2GB of RAM and the video is NVidia GeForce 8400 GS.

Here's the Windows report:

Code: Select all

Firma con problemas:
  Nombre del evento de problema:	APPCRASH
  Nombre de la aplicación:	palemoon.exe
  Versión de la aplicación:	4.2.0.7055
  Marca de tiempo de la aplicación:	5cc3719a
  Nombre del módulo con errores:	xul.dll
  Versión del módulo con errores:	4.2.0.7055
  Marca de tiempo del módulo con errores:	5cc373b0
  Código de excepción:	c0000005
  Desplazamiento de excepción:	0000000000af1c72
  Versión del sistema operativo:	6.3.9600.2.0.0.256.48
  Id. de configuración regional:	8202
  Información adicional 1:	a676
  Información adicional 2:	a676712ac6b3e4833e6caded3aa2e0a2
  Información adicional 3:	159e
  Información adicional 4:	159e039c429929013db69d7b798f3da9
... and here the browser check:

Code: Select all

Información básica de la aplicación
-----------------------------------

Nombre: Pale Moon
Versión: 28.5.0 (64-bit)
ID de la compilación: 20190426201704
Canal de actualizaciones: release
Agente de usuario: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:60.9) Gecko/20100101 Goanna/4.2 Firefox/60.9 PaleMoon/28.5.0
Sistema operativo: Windows_NT 6.3
Ventanas multiproceso: 0/1 (Deshabilitado)
Modo seguro: false

Extensiones
-----------

Nombre: ABPrime
Versión: 1.0.7
Habilitado: true
ID: abprime@projects.binaryoutcast.com

Nombre: Greasemonkey for Pale Moon
Versión: 3.31.1
Habilitado: true
ID: greasemonkeyforpm@janekptacijarabaci

Nombre: Greedy Cache
Versión: 1.2.0
Habilitado: true
ID: greedycache@Off.JustOff

Nombre: ScriptBlock
Versión: 1.0.0
Habilitado: true
ID: jsblock@4bebca82

Nombre: Stylem
Versión: 2.2.4
Habilitado: true
ID: {503a85e3-84c9-40e5-b98e-98e62085837f}

Nombre: Pale Moon Locale Switcher
Versión: 3.0
Habilitado: false
ID: pm-localeswitch@palemoon.org

Gráficos
--------

Características
Composición: Direct3D 11
Encuadre/acercamiento asíncrono: ninguno
Información WSI del controlador WebGL 1: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000005ef2) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
Visualizador del controlador WebGL 1: Google Inc. -- ANGLE (NVIDIA GeForce 8400GS Direct3D11 vs_4_1 ps_4_1)
Versión del controlador WebGL 1: OpenGL ES 2.0 (ANGLE 2.1.0.)
Extensiones del controlador WebGL 1: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
Extensiones WebGL 1: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
Información WSI del controlador WebGL 2: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000005ef2) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
Visualizador del controlador WebGL 2: Google Inc. -- ANGLE (NVIDIA GeForce 8400GS Direct3D11 vs_4_1 ps_4_1)
Versión del controlador WebGL 2: OpenGL ES 3.0 (ANGLE 2.1.0.)
Extensiones del controlador WebGL 2: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
Extensiones WebGL 2: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Decodificación H264 por hardware: Yes; Using D3D11 API
Backend de audio: wasapi
Direct2D: true
DirectWrite: true (6.3.9600.17415)
GPU #1
Activo: Sí
Descripción: NVIDIA GeForce 8400GS
ID de vendedor: 0x10de
ID de dispositivo: 0x10c3
Versión del controlador: 21.21.13.4201
Fecha del controlador: 11-14-2016
Controladores: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
ID del subsistema: 20221019
RAM: 1024

Diagnósticos
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo





Preferencias importantes modificadas
------------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.document_color_use: 1
browser.download.importedFromSqlite: true
browser.download.useDownloadDir: true
browser.places.smartBookmarksVersion: 4
browser.search.update: false
browser.search.useDBForOrder: true
browser.startup.homepage: about:logopage
browser.startup.homepage_override.buildID: 20190426201704
browser.startup.homepage_override.mstone: 4.2.0
browser.tabs.closeWindowWithLastTab: false
browser.tabs.onTop: true
dom.webnotifications.enabled: false
extensions.lastAppVersion: 28.5.0
font.internaluseonly.changed: false
general.useragent.locale: es-MX
gfx.crash-guard.d3d11layers.appVersion: 28.5.0
gfx.crash-guard.d3d11layers.deviceID: 0x10c3
gfx.crash-guard.d3d11layers.driverVersion: 21.21.13.4201
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.crash-guard.status.d3d9video: 2
media.hardware-video-decoding.failed: false
media.mediasource.webm.enabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1558574095
places.history.expiration.transient_current_max_pages: 89404
plugin.state.npauthz: 0
plugin.state.npdeployjava: 0
print.printer_HP_Deskjet_D1300_series.print_bgcolor: false
print.printer_HP_Deskjet_D1300_series.print_bgimages: false
print.printer_HP_Deskjet_D1300_series.print_duplex: -437918235
print.printer_HP_Deskjet_D1300_series.print_edge_bottom: 0
print.printer_HP_Deskjet_D1300_series.print_edge_left: 0
print.printer_HP_Deskjet_D1300_series.print_edge_right: 0
print.printer_HP_Deskjet_D1300_series.print_edge_top: 0
print.printer_HP_Deskjet_D1300_series.print_evenpages: true
print.printer_HP_Deskjet_D1300_series.print_footercenter:
print.printer_HP_Deskjet_D1300_series.print_footerleft: &PT
print.printer_HP_Deskjet_D1300_series.print_footerright: &D
print.printer_HP_Deskjet_D1300_series.print_headercenter:
print.printer_HP_Deskjet_D1300_series.print_headerleft: &T
print.printer_HP_Deskjet_D1300_series.print_headerright: &U
print.printer_HP_Deskjet_D1300_series.print_in_color: true
print.printer_HP_Deskjet_D1300_series.print_margin_bottom: 0.5
print.printer_HP_Deskjet_D1300_series.print_margin_left: 0.5
print.printer_HP_Deskjet_D1300_series.print_margin_right: 0.5
print.printer_HP_Deskjet_D1300_series.print_margin_top: 0.5
print.printer_HP_Deskjet_D1300_series.print_oddpages: true
print.printer_HP_Deskjet_D1300_series.print_orientation: 0
print.printer_HP_Deskjet_D1300_series.print_page_delay: 50
print.printer_HP_Deskjet_D1300_series.print_paper_data: 5
print.printer_HP_Deskjet_D1300_series.print_paper_height: -1,00
print.printer_HP_Deskjet_D1300_series.print_paper_name:
print.printer_HP_Deskjet_D1300_series.print_paper_size_unit: 0
print.printer_HP_Deskjet_D1300_series.print_paper_width: -1,00
print.printer_HP_Deskjet_D1300_series.print_resolution: 300
print.printer_HP_Deskjet_D1300_series.print_reversed: false
print.printer_HP_Deskjet_D1300_series.print_scaling: 1,00
print.printer_HP_Deskjet_D1300_series.print_shrink_to_fit: true
print.printer_HP_Deskjet_D1300_series.print_to_file: false
print.printer_HP_Deskjet_D1300_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Deskjet_D1300_series.print_unwriteable_margin_left: 0
print.printer_HP_Deskjet_D1300_series.print_unwriteable_margin_right: 0
print.printer_HP_Deskjet_D1300_series.print_unwriteable_margin_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: -437918235
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 5
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: -1,00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: -1,00
print.printer_Microsoft_XPS_Document_Writer.print_resolution: 600
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1,00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_bgcolor: false
print.printer_Nitro_PDF_Creator_(Pro_9).print_bgimages: false
print.printer_Nitro_PDF_Creator_(Pro_9).print_duplex: -437918235
print.printer_Nitro_PDF_Creator_(Pro_9).print_edge_bottom: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_edge_left: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_edge_right: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_edge_top: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_evenpages: true
print.printer_Nitro_PDF_Creator_(Pro_9).print_footercenter:
print.printer_Nitro_PDF_Creator_(Pro_9).print_footerleft: &PT
print.printer_Nitro_PDF_Creator_(Pro_9).print_footerright: &D
print.printer_Nitro_PDF_Creator_(Pro_9).print_headercenter:
print.printer_Nitro_PDF_Creator_(Pro_9).print_headerleft: &T
print.printer_Nitro_PDF_Creator_(Pro_9).print_headerright: &U
print.printer_Nitro_PDF_Creator_(Pro_9).print_in_color: true
print.printer_Nitro_PDF_Creator_(Pro_9).print_margin_bottom: 0.5
print.printer_Nitro_PDF_Creator_(Pro_9).print_margin_left: 0.5
print.printer_Nitro_PDF_Creator_(Pro_9).print_margin_right: 0.5
print.printer_Nitro_PDF_Creator_(Pro_9).print_margin_top: 0.5
print.printer_Nitro_PDF_Creator_(Pro_9).print_oddpages: true
print.printer_Nitro_PDF_Creator_(Pro_9).print_orientation: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_page_delay: 50
print.printer_Nitro_PDF_Creator_(Pro_9).print_paper_data: 5
print.printer_Nitro_PDF_Creator_(Pro_9).print_paper_height: -1,00
print.printer_Nitro_PDF_Creator_(Pro_9).print_paper_name:
print.printer_Nitro_PDF_Creator_(Pro_9).print_paper_size_unit: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_paper_width: -1,00
print.printer_Nitro_PDF_Creator_(Pro_9).print_resolution: 600
print.printer_Nitro_PDF_Creator_(Pro_9).print_reversed: false
print.printer_Nitro_PDF_Creator_(Pro_9).print_scaling: 1,00
print.printer_Nitro_PDF_Creator_(Pro_9).print_shrink_to_fit: true
print.printer_Nitro_PDF_Creator_(Pro_9).print_to_file: false
print.printer_Nitro_PDF_Creator_(Pro_9).print_unwriteable_margin_bottom: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_unwriteable_margin_left: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_unwriteable_margin_right: 0
print.printer_Nitro_PDF_Creator_(Pro_9).print_unwriteable_margin_top: 0
privacy.cpd.cache: false
privacy.cpd.downloads: false
privacy.cpd.formdata: false
privacy.cpd.history: false
privacy.cpd.sessions: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
services.sync.declinedEngines:
services.sync.engine.greasemonkey: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1556585987
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Preferencias importantes bloqueadas
-----------------------------------

Base de datos de Places
-----------------------

JavaScript
----------

Recolección de basura incremental: true

Accesibilidad
-------------

Activado: false
Impedir accesibilidad: 1

Versiones de bibliotecas
------------------------

NSPR
Versión mínima esperada: 4.20
Versión en uso: 4.20

NSS
Versión mínima esperada: 3.41
Versión en uso: 3.41

NSSSMIME
Versión mínima esperada: 3.41
Versión en uso: 3.41

NSSSSL
Versión mínima esperada: 3.41
Versión en uso: 3.41

NSSUTIL
Versión mínima esperada: 3.41
Versión en uso: 3.41
This is the only place what I find to report a bug, I'm not too good enough with English, excuse me if there's something hard to understand.

User avatar
New Tobin Paradigm
Off-Topic Sheriff
Off-Topic Sheriff
Posts: 5889
Joined: 2012-10-09, 19:37
Location: Sector 001

Re: Palemoon 28.5.0 Windows 8.1 64bits AppCrash

Unread post by New Tobin Paradigm » 2019-05-28, 07:33

Can you get us a minidump?

User avatar
Moonchild
Pale Moon guru
Pale Moon guru
Posts: 24467
Joined: 2011-08-28, 17:27
Location: 58°2'16"N 14°58'31"E
Contact:

Re: Palemoon 28.5.0 Windows 8.1 64bits AppCrash

Unread post by Moonchild » 2019-05-28, 10:22

New Tobin Paradigm wrote:
2019-05-28, 07:33
Can you get us a minidump?
Unlikely considering the rarity of this crash for them.

I looked at the addresses and it's somewhere deep in JS/DOM dealing with the CC.
Specifically, UnmarkGrayJSListenersInCCGenerationDocuments -- Not code I've touched to my knowledge so if this is a CC crash it's one that preexisted in Mozilla code.

EDIT: Doesn't look like there is any difference between what we have and what Mozilla has in nightly, so it's quite likely this very rare crash has not been solved on their end either. Without a callstack however there is almost nothing that can be done about it.
"If you want to build a better world for yourself, you have to be willing to build one for everybody." -- Coyote Osborne
Image

User avatar
HunterMirror
New to the forum
New to the forum
Posts: 2
Joined: 2019-05-27, 13:28

Re: Palemoon 28.5.0 Windows 8.1 64bits AppCrash

Unread post by HunterMirror » 2019-05-30, 05:11

New Tobin Paradigm wrote:
2019-05-28, 07:33
Can you get us a minidump?
Sorry to keep you waiting; attached are the minidumps, for my surprise there were more than one crash (maybe crash while my brother used it).

Moonchild wrote:
2019-05-28, 10:22
Without a callstack however there is almost nothing that can be done about it.
How can I get that callstack stuff for you?, it's some type of diagnostic file like the minidump?
Attachments
minidump.7z
18/02/19 to 27/05/19 dump files.
(4.57 KiB) Downloaded 2 times

User avatar
Moonchild
Pale Moon guru
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Re: Palemoon 28.5.0 Windows 8.1 64bits AppCrash

Unread post by Moonchild » 2019-05-30, 10:20

HunterMirror wrote:
2019-05-30, 05:11
How can I get that callstack stuff for you?, it's some type of diagnostic file like the minidump?
The call stack is included in a crash dump file, it is the hierarchy of function calls within the program (which function has called which) that can trace a problem back to its root "caller", i.e. the function that made the initial request causing the crash, if the crashing function itself isn't providing clues because it's generic.\
HunterMirror wrote:
2019-05-30, 05:11
attached are the minidumps
I'm afraid what you have attached are not minidumps. They are simply windows error reports; to capture and send us a minidump you have to run the browser with a debugger attached so that it can intercept the crash and save the program state at the time of crashing.
For details how to do this: viewtopic.php?f=19&t=13044
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