Pale Moon crashes frequently while watching Twitch streams with at least one other tab open

[Dgwphotos]

Ever since I moved to Windows 10 from Windows 7, I get frequent crashes when I have Twitch.tv and one or more other tabs open. The only thing in common every time it crashes is that one of the tabs is Twitch.

[Dgwphotos]

It has only happened since I moved to Windows 10 from 7 (i.e. it did not occur in 7.), and it doesn't happen with Linux either.

[Moonchild]

Please include troubleshooting information and a crash report so we have at least some basic information about the environment this occurs in?

[Dgwphotos]

Application Basics
------------------

Name: Pale Moon
Version: 28.4.1 (32-bit)
Build ID: 20190326214141
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.9) Gecko/20100101 Goanna/4.1 Firefox/60.9 PaleMoon/28.4.1
OS: Windows_NT 10.0
Multiprocess Windows: 0/1 (Disabled)
Safe Mode: false

Extensions
----------

Name: BrowserProtect
Version: 1.1.3.1-signed
Enabled: true
ID: browserprotect@browserprotect.com

Name: Google Translator for Pale Moon
Version: 2.0.0
Enabled: true
ID: {ed31eaf0-5e61-49eb-89b3-808f4697c54e}

Name: New Tab Homepage
Version: 0.4.3.1-signed
Enabled: true
ID: {66E978CD-981F-47DF-AC42-E3CF417C1467}

Name: uBlock Origin
Version: 1.13.8
Enabled: true
ID: uBlock0@raymondhill.net

Name: Windows Media Player Extension for Firefox
Version: 1.1
Enabled: true
ID: jid0-nRwp7VvCqZcSRTppwWz2npqGEKw@jetpack

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b37e) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro 600 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.)
WebGL 1 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b37e) EGL_VERSION: 1.4 (ANGLE 2.1.0.) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro 600 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.)
WebGL 2 Driver Extensions: GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_EXT_color_buffer_float GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_CHROMIUM_copy_texture GL_EXT_texture_norm16
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Hardware H264 Decoding: Yes; D3D11 blacklisted with DLL nvwgf2um.dll (21.21.13.6909); Using D3D9 API
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (10.0.17763.168)
GPU #1
Active: Yes
Description: NVIDIA Quadro 600
Vendor ID: 0x10de
Device ID: 0x0df8
Driver Version: 21.21.13.6909
Driver Date: 8-1-2016
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_6e17fae58779a6b0\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_6e17fae58779a6b0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_6e17fae58779a6b0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_6e17fae58779a6b0\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_6e17fae58779a6b0\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_6e17fae58779a6b0\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_6e17fae58779a6b0\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_6e17fae58779a6b0\nvwgf2um
Subsys ID: 083510de
RAM: 1024

Diagnostics
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 200
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 200





Important Modified Preferences
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Library Versions
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NSS
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NSSSMIME
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[Moonchild]

Please add a crash report too using appcrashview.

[therube]

What is "BrowserProtect" ?
Search seem to point to it being malicious?

[Dgwphotos]

Please add a crash report too using appcrashview.

Working on trying to get one, the crash was a bit elusive when I tried earlier.

[Moonchild]

If it's elusive, then please try to get a crash minidump because it's going to be hard otherwise seeing what is going on if intermittent (we most likely need a callstack to analyze)

[Dgwphotos]

If it's elusive, then please try to get a crash minidump because it's going to be hard otherwise seeing what is going on if intermittent (we most likely need a callstack to analyze)

That's actually what I've been trying to do.

[Moonchild]

If it's elusive, then please try to get a crash minidump because it's going to be hard otherwise seeing what is going on if intermittent (we most likely need a callstack to analyze)

That's actually what I've been trying to do.

Thank you. I hope you manage to get a usable dump so it can be addressed.

[Dgwphotos]

Murphy's law of troubleshooting: The time you WANT it to crash is the time it won't.

[Dgwphotos]

I believe I finally have the dump, and have uploaded it to the palemoon FTP site, how do I link it here?

[Moonchild]

No need to link it. just mentioning you've uploaded it is enough.

EDIT: error in zip. Can you please check if it was uploaded completely?

[Dgwphotos]

I uploaded it again, the file size the ftp server reported matches the original file. (I also double checked to make sure that the dump file will open, and that I can access the compressed file.) Edit: it's listed at 538mb, the original says 563mb.

[Moonchild]

I've downloaded the new file and it still shows a data error in the file.
sha-256 9904b61497f593af4970f706700724833ca632d37a95d48eba454f11bebc5ed0 for both files you uploaded.

If it matches what you have locally then there's a problem with whatever you're using to create your zip archive.

Also, 538 MiB = 565 MB

[Dgwphotos]

Hmm, ok, there is a difference in the sum between your copy and mine.

[Dgwphotos]

I uploaded it again as a 7zip.

[Moonchild]

Hmm, ok, there is a difference in the sum between your copy and mine.

Then it's your upload that went wrong, and not the packing.

[Moonchild]

I uploaded it again as a 7zip.

I'll check, but it's quite possible the same upload issue will also corrupt a 7z.

Alternatively, if this is again bust, it's also possible to torrent it since that will have per-block checksums and retries. If you want to do that just upload the .torrent file to ftp instead or PM me the magnet link. And you may want to check into using a different ftp client

EDIT: the 7-zip is also bust.

[New Tobin Paradigm]

Where is he trying to upload it to?