Can not watch CBS, Netflix, and Hulu

[tamilyn007]

I can no longer watch CBS as of the last update. It comes up with this error, { dash.js Error. Type = mediasource, ID = Unknown, Message = Unknown } Hulu comes up with Error code: 5003 and Netflix when I click on something to watch I just get a black screen. I can watch all of these on Firefox with no problems. Netflix stopped working with the last update as well, Hulu is new. Please help.

[coffeebreak]

Concerning CBS...

See if this thread, pg2 helps.

Use Native user agent mode for cbs.com, and make sure that Flash Player is installed/enabled.

[tamilyn007]

Thanks, but I don't get it. Just posted this on the other thread you suggested. I did not see that thread when I posted this one. "First thing, I am computer illiterate. I have read this whole thread and don't understand. When I try to play a video on CBS, I get this error, { dash.js Error. Type = mediasource, ID = Unknown, Message = Unknown }. My flash player is updated, but don't know how to check to see if it is activated. I have tried the native mode and the other one and it doesn't work. I have no idea how to do an override and no clue what Basilisk is except for a mythical creature that turns you to stone. So I'm a geek with a technology impairment, don't even have a cell phone. I've been watching on firefox because netflix and hulu don't work either on my palemoon. HELP!!"

[Daikun]

I'm also having this issue.

I can't watch Netflix using the latest PM update. I have Silverlight installed, but Netflix says I have a DRM error. I haven't had this issue with previous versions of the browser.

[New Tobin Paradigm]

These are all separate systems not interconnected with each other and should be handled separately.

For netflix, try logging in and watching something from Internet Explorer then try Pale Moon.

[Moonchild]

For netflix, I just checked and can watch Netflix with Silverlight on 28.3.0 without any issues -- nothing has changed in that respect. (In fact, I'll probably go watch "IO" on Netflix tonight)

[Daikun]

It works on Edge, but not PM. Netflix tells me to go to this support page.

I tried uninstalling and reinstalling Silverlight. It still doesn't work.

[therube]

What version of Silverlight?

Does about:plugins show that it is installed?
Is it enabled?
Does it work elsewhere?

What version (& bitness) of PM?
URL of a particular "netflix" that does not play?

[Daikun]

What version of Silverlight?

Latest version.

Does about:plugins show that it is installed?
Is it enabled?

Yes.

Does it work elsewhere?

I'm not sure what other sites use Silverlight.

What version (& bitness) of PM?

28.3.0, 64-bit

URL of a particular "netflix" that does not play?

All of them.

[Moonchild]

Please understand that Silverlight for IE is a completely different thing than Silverlight for other browsers.
You need to install the plugin for "Firefox" or "NPAPI" or whatever way Microsoft designates our class of browsers, and make sure you use the correct bitness (32-bit or 64-bit matching the browser).

Also, Netflix might be confused if it is not "Always enabled". setting it to "Ask to activate" might not work.

[therube]

If Silverlight is installed, running, https://www.microsoft.com/getsilverligh ... ll/Default should display its' version number.

Silverlight "plugin" is named, npctrl.dll & would be in a place like, Program Files\Microsoft Silverlight.

32-browser needs 32-bit silverlight.
64-browser needs 64-bit silverlight.

Seems Silverlight 64 installs both 32 & 64-bit versions & also includes both the "Netscape" plugin (npctrl.dll) & also whatever IE needs (.ocx). (Silverlight 32 only installs 32-bit.)

Different OS versions may be given different Silverlight versions.
Like XP is given 5.1.3 where Win7 gets 5.1.5.

[Daikun]

If Silverlight is installed, running, https://www.microsoft.com/getsilverligh ... ll/Default should display its' version number.

Opening that page gives me the following message:

You are running on a browser that may not be fully compatible with Microsoft Silverlight.

Okay... Why is it compatible for some people, but not others who use the same browser and version?

EDIT: I just tried this in Edge and it took me to that same page, even though it's installed and clearly working.

Please understand that Silverlight for IE is a completely different thing than Silverlight for other browsers.
You need to install the plugin for "Firefox" or "NPAPI" or whatever way Microsoft designates our class of browsers, and make sure you use the correct bitness (32-bit or 64-bit matching the browser).

I have 64-bit, and it gives me no option for whether or not I want a plugin version. The page just says "Download for Windows" or "Download for Mac" and it just spits out a file for me to download.
After I install it, Silverlight does show up as a plugin in the Add-ons Manager.

Also, Netflix might be confused if it is not "Always enabled". setting it to "Ask to activate" might not work.

It's set to Always enabled.

[therube]

I have 64-bit, and it gives me no option for whether or not I want a plugin version.

There is no separate installer for IE vs the others.
There is a single installer, either 32 or 64-bit.
64-bit installs both 32 & 64 bit versions, & both the .ocx for IE, & the .dll for all others.
(32-bit gives you the same, only 32-bit only, no 64.)


Oh, a Mac (of which I know nothing).
Then forget about the path I mentioned above. Maybe even the "dll" file name is different, but even if so, I'd expect it to at least be, similar?

Next maybe you'll tell us your version of PM, should that matter?
And which Mac version?


Create a new, clean Profile.
Then visit Netflix.
Does that work?

In that Profile, spoof your useragent, to a current FF version.
Does that change anything?

[billmcct]

When this thread was started I check Netflix and got a DRM error. I have even gone back to the previous version of Silverlight, which was working fine before the update to PM 28.3 and Windows update installing the newer version of Silverlight, only to still get the DRM errors. Well hell, it still works fine in Ff 52x ESR and due to the fact that I rarely use a browser to watch Netflix, mostly watch on the TV apps, I'm through trying to figure it out.
Hope it gets worked out.

[rabnbeinn]

No probs running Netflix here on PM 28.3.0 (x64) Win 8.1 (x64) using Silverlight plug in 5.1.50907.0 (last updated 03 May 2017)

[therube]

(There is a 5.1.50918.0 version out.)

[rabnbeinn]

(There is a 5.1.50918.0 version out.)

Yup, but if ain't broke...

[Moonchild]

For the record, I'm using 5.1.50918.0 and it works perfectly fine (I don't have CBS or Hulu, but Netflix most definitely works)

[billmcct]

For the record, I'm using 5.1.50918.0 and it works perfectly fine (I don't have CBS or Hulu, but Netflix most definitely works)

Does it work on 32bit PM? I have tried 4 versions of Silverlight and get a DRM error on all versions.

[Moonchild]

Does it work on 32bit PM? I have tried 4 versions of Silverlight and get a DRM error on all versions.

Yes it works on 32-bit PM. I just verified it with 28.3.1 x86 portable with the Silverlight version I mentioned.