[28] Freez and crash when trying watch YT Topic is solved

[p0k3m0n]

Freez and crash when trying watch YT.

On FullHD I have around 10 fps. Sometimes it says "video not exist".

Sorry guys, but 28 is code disaster. It is not usable, and sholud be removed from site.

https://www.youtube.com/watch?v=KDfQDFCykrM

Code: Select all

Podpis problemu:
  Nazwa zdarzenia problemu:	APPCRASH
  Nazwa aplikacji:	palemoon.exe
  Wersja aplikacji:	4.1.4.6793
  Sygnatura czasowa aplikacji:	5b699a8d
  Nazwa modułu z błędem:	xul.dll
  Wersja modułu z błędem:	4.1.4.6793
  Sygnatura czasowa modułu z błędem:	5b699d2a
  Kod wyjątku:	c0000005
  Przesunięcie wyjątku:	006313fd
  Wersja systemu operacyjnego:	6.1.7601.2.1.0.256.1
  Identyfikator ustawień regionalnych:	1045
  Dodatkowe informacje 1:	0a9e
  Dodatkowe informacje 2:	0a9e372d3b4ad19135b953a78882e789
  Dodatkowe informacje 3:	0a9e
  Dodatkowe informacje 4:	0a9e372d3b4ad19135b953a78882e789

Przeczytaj w trybie online nasze zasady zachowania poufności informacji:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0415

Jeśli zasady zachowania poufności informacji w trybie online nie są dostępne, przeczytaj nasze zasady zachowania poufności informacji w trybie offline:
  C:\Windows\system32\pl-PL\erofflps.txt

System: Windows 7 32bit (PL)

[Moonchild]

I'm unable to reproduce the crash in Pale Moon 28.0.0 32-bit. (Nice recreation of the environment in that video though)

The crash address points to a problem with dom storage initialization (mozStorage::Row::initialize), but that's about all I can figure out without a stack trace. Did you disable in-browser data storage?
To troubleshoot further we'll need a crash (mini)dump.

[p0k3m0n]

Thx for response. Now this:

This strange info "No Camera Found" appear in that moment when crash begin.

Code: Select all

Podpis problemu:
  Nazwa zdarzenia problemu:	APPCRASH
  Nazwa aplikacji:	palemoon.exe
  Wersja aplikacji:	4.1.4.6793
  Sygnatura czasowa aplikacji:	5b699a8d
  Nazwa modułu z błędem:	nvd3dum.dll
  Wersja modułu z błędem:	10.18.13.6881
  Sygnatura czasowa modułu z błędem:	5782c075
  Kod wyjątku:	c0000005
  Przesunięcie wyjątku:	0079b19a
  Wersja systemu operacyjnego:	6.1.7601.2.1.0.256.1
  Identyfikator ustawień regionalnych:	1045
  Dodatkowe informacje 1:	0a9e
  Dodatkowe informacje 2:	0a9e372d3b4ad19135b953a78882e789
  Dodatkowe informacje 3:	0a9e
  Dodatkowe informacje 4:	0a9e372d3b4ad19135b953a78882e789

Przeczytaj w trybie online nasze zasady zachowania poufności informacji:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0415

Jeśli zasady zachowania poufności informacji w trybie online nie są dostępne, przeczytaj nasze zasady zachowania poufności informacji w trybie offline:
  C:\Windows\system32\pl-PL\erofflps.txt

q: Did you disable in-browser data storage?
a: No.

[p0k3m0n]

BTW: I check it on the same hardware but on Windows 7 x64 and it looks good. And this is the same userprofile.

Of course it can means nothing - on x32 sometimes it works too.

[Moonchild]

Thanks for the video and other crash report, it actually illustrates the sequence of events very well. it would have helped 9and save time looking up the crash specifics manually) if this had been reported immediately.

I'm afraid this crash is caused by third party software hooking into the browser. I'm unfamiliar with the logo displayed on the "no camera found" window, and it's most definitely not part of Pale Moon. Whatever it is, should be disabled as Pale Moon does not have real-time camera support (and that likely cause the third party software to crash the browser).

[p0k3m0n]

No problem.

1) I can carefully confirm that on x64 problem with YT not exist. I try several times.
2) This "no camera" is from recorder software (Bandicam). But of course there was not any camera - only desktop recording.
3) I find (maybe!) difference in GUI response: on x64 is OK, on x32 is somehow sluggish.

[Moonchild]

I then suggest you switch over to using 64-bit Pale Moon as a simple solution.

[p0k3m0n]

No way. x32 is my main system.

[pm4eva]

YT was also bad with PM27 and Firefox for me

What i do is faking the useragent to firefox 38
i use "general.useragent.site_specific_overrides" False
to fake all Sites with useragentswitcher addon and switch with it if needed.

you also could try disable HW rendering and/or disable MSE

[p0k3m0n]

YT was also bad with PM27 and Firefox for me

What i do is faking the useragent to firefox 38
i use "general.useragent.site_specific_overrides" False
to fake all Sites with useragentswitcher addon and switch with it if needed.

you also could try disable HW rendering and/or disable MSE

Nope. On my system YT is perfectly stable, even in 4k, on FF and PM 27.

[Night Wing]

On my four computers, I have no problems with any YouTube video using 32 bit windows Pale Moon 28.0.0 running in 64 bit Windows 7 (Home Premium SP1, Ultimate SP1). But, I'm not using the "classic YouTube interface" either. I changed the default user agent code which comes with Pale Moon 28 to a different user agent so I can use the "new YouTube interface".

Some people say the new user agent I use might cause problems. That may be so, but I haven't experienced any problems with YouTube using the modified user agent and since the new user agent hasn't caused me any problems, I'm going to stick with it.

And if anyone wants to try it, just remember to copy the default user agent code first so you can roll back if need be. Anyhow, the code I use for the "new YouTube interface' is below for Windows 7.

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Mozilla/5.0 (Windows NT 6.1; WOW64; rv:61.0) Gecko/20100101 Firefox/61.0 (Pale Moon)

[p0k3m0n]

28.0.0.1 - better but still not usable. When play in SD - everything is fine at last, but when switch to HD - YT say something like "not existing video" and crash player. Other browsers - fully stable.

[therube]

URL to the video?

[Night Wing]

Just came from YouTube on my windows hard drive.

Since I'm using an old Nvidia graphics driver for my GT 220 graphics card, when I'm using 32 bit windows Pale Moon 28.0.0.1 running in 64 bit Windows 7, if YouTube offers me HD 720p, that is what I watch and YouTube never crashes.

[pm4eva]

Download and install PMCommander https://addons.palemoon.org/addon/pm-commander/
restart PM

go
Tools -> Preferences -> Content
turn off Media Source Extensions (MSE)


go
Tools -> Preferences -> Advanced -> General
turn off Hardware Acceleration


go
Tools -> Advanced Preferences -> Graphics -> Rendering
and try to use the settings from this picture


restart PM and look if its better now

BUT REMEMBER YOUR OLD CONFIGURATION!

[Moonchild]

28.0.0.1 - better but still not usable. When play in SD - everything is fine at last, but when switch to HD - YT say something like "not existing video" and crash player. Other browsers - fully stable.

Please provide crash details or even better, a crash dump.

[pm4eva]

i fake the useragent for YT that works

Mozilla/5.0 (X11; Linux i686; rv:38.0) Gecko/20100101 Firefox/38.0
or
Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Firefox/38.0 SeaMonkey/2.35

[New Tobin Paradigm]

Please try the newly released Pale Moon 28.0.1 and report back.

[p0k3m0n]

Please try the newly released Pale Moon 28.0.1 and report back.

It looks working! I will try longer then 15 minutes and give proper feedback. But now it is working!

[Moonchild]

If you consider this working after further testing, please mark the thread as solved.