Pale Moon Sync service

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Nirjonadda

Pale Moon Sync service

Unread post by Nirjonadda » 2018-04-30, 14:14

Pale Moon Sync service are not working. Getting error failed to connect to server. Please let me know that how to fix?

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satrow
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Re: Pale Moon Sync service

Unread post by satrow » 2018-04-30, 14:49

Welcome :) Check your Sync server settings.

See the Announcement: viewtopic.php?f=1&t=18932 and the follow up: viewtopic.php?f=52&t=18938

Nirjonadda

Re: Pale Moon Sync service

Unread post by Nirjonadda » 2018-05-01, 07:42

So Sync server address are not change automatically with Pale Moon new version update? Also I can not find out "services.sync.clusterURL"
ScreenShot00001.png
As well the server status is down, please go here: https://pmsync.palemoon.net/status/

Thanks
Last edited by Nirjonadda on 2018-05-01, 07:50, edited 2 times in total.

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Moonchild
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Re: Pale Moon Sync service

Unread post by Moonchild » 2018-05-01, 09:08

Looks like you are using an old version of Pale Moon.
Your status URL is the old address. Means that if you try to set up sync, you're likely also having the old address there.

Please update to the latest version of Pale Moon.
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Nirjonadda

Re: Pale Moon Sync service

Unread post by Nirjonadda » 2018-05-01, 11:13

How to update to the latest version of Pale Moon? Yesterday downloaded from Download (Windows web installer) and installed. Please can you let me know that what latest version no of Pale Moon?
ScreenShot00002.png
ScreenShot00003.png

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Re: Pale Moon Sync service

Unread post by Moonchild » 2018-05-01, 11:45

27.9.0 is the latest version. your URLs are also correct. I'm not sure where you get your "palemoon.net" address from.
Of note, you must have a clusterURL or otherwise it means that Sync was not set up. If it is still marked as set up, then please try unlinking and re-linking your browser.
Last edited by Moonchild on 2018-05-01, 11:46, edited 1 time in total.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

Nirjonadda

Re: Pale Moon Sync service

Unread post by Nirjonadda » 2018-05-01, 12:53

I am trying to sign-in but can not.
ScreenShot00004.png

Nirjonadda

Re: Pale Moon Sync service

Unread post by Nirjonadda » 2018-05-01, 13:10

Moonchild wrote:I'm not sure where you get your "palemoon.net" address from.
This page are not updated?

http://www.palemoon.org/sync/

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Re: Pale Moon Sync service

Unread post by Moonchild » 2018-05-01, 20:58

the "default Pale Moon Sync server" is the address in your preferences "services.sync.serverURL" -- and unless you have specifically changed that yourself, it will point to the palemoon.org domain in the latest versions of Pale Moon.

As for the link on the website, indeed it seems I forgot to update that -- thanks!
Last edited by Moonchild on 2018-05-01, 21:01, edited 1 time in total.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

iang1

Re: Pale Moon Sync service

Unread post by iang1 » 2018-05-04, 16:09

I'm trying to sync bookmarks on a second windows computer with my recovery key from my first computer, but cannot connect to the server. I've already confirmed in about:config that sync is set to https://pmsync.palemoon.org/sync/index.php/
Thanks for any help
ScreenShot00004.png

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Re: Pale Moon Sync service

Unread post by Moonchild » 2018-05-04, 18:45

Are you using https filtering (antivirus/internet security)? Because if the https connection fails because of e.g. interception by the https filter, then you son't be able to connect.

What happens if you try to go to that URL with the browser directly?
Last edited by Moonchild on 2018-05-04, 18:46, edited 1 time in total.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

Nirjonadda

Re: Pale Moon Sync service

Unread post by Nirjonadda » 2018-05-07, 10:12

I am getting error "Invalid request, this was not a firefox sync request!" with this URL: https://pmsync.palemoon.org/sync/index.php/

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Re: Pale Moon Sync service

Unread post by Moonchild » 2018-05-07, 10:19

That's correct. So there is no problem connecting to the server, at all.
Well, I'm sorry but I'm out of ideas. If it works from the normal address bar, it should also work from the sync client.
Last edited by Moonchild on 2018-05-07, 10:20, edited 1 time in total.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

Nirjonadda

Re: Pale Moon Sync service

Unread post by Nirjonadda » 2018-05-07, 10:35

No, I can not still get working Sync now option. Getting error after clicking Sync now button.
ScreenShot00012.png

Tolyasho

Re: Pale Moon Sync service

Unread post by Tolyasho » 2018-05-07, 14:42

Nirjonadda, I had the same issue after clean istallation of 27.9.0 After the first sync "clusterURL" field somehow turned out to point to " https://pmsync.palemoon.NET/sync/index.php/" and all sync process just stopped with the same mistake as yours. And I had to manually fix "services.sync.clusterURL" adress from "NET" to "ORG". So in my case the working value is - services.sync.clusterURL- https://pmsync.palemoon.org/sync/index.php/. Check out yours one, may be it should be fixed, or create the same with that value.

Nirjonadda

Re: Pale Moon Sync service

Unread post by Nirjonadda » 2018-05-08, 08:06

Yes manually edit are fixed but Its should be fix automatically with new palemoon update.

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Re: Pale Moon Sync service

Unread post by Moonchild » 2018-05-08, 12:36

Nirjonadda wrote:Yes manually edit are fixed but Its should be fix automatically with new palemoon update.
There is nothing to fix in Pale Moon. All URLs for the sync server are already pointing to the correct address.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

JustOff

Re: Pale Moon Sync service

Unread post by JustOff » 2018-05-08, 13:05

I'm not very familiar with sync service, but let me guess: could it be that the incorrect clusterURL saved by browser on the sync server once before somehow overrides the correct new one while syncing?
Last edited by JustOff on 2018-05-08, 13:06, edited 1 time in total.

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Re: Pale Moon Sync service

Unread post by Moonchild » 2018-05-08, 13:47

No, that's not possible because the ClusterURL is not a preference that gets synced.
"Sometimes, the best way to get what you want is to be a good person." -- Louis Rossmann
"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
"Linux makes everything difficult." -- Lyceus Anubite

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