I have some crashes to report

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Zero3K
Moonbather
Moonbather
Posts: 57
Joined: 2018-01-18, 18:50

I have some crashes to report

Unread post by Zero3K » 2018-01-19, 21:55

*subject*

I don't know why they're happening. Maybe the following link to the dumps that have been made will help fix them. I am running the latest version of it under Windows 7 SP1:

https://file.io/DE9bD5

dark_moon

Re: I have some crashes to report

Unread post by dark_moon » 2018-01-19, 22:00

Link looks corrupt

Zero3K
Moonbather
Moonbather
Posts: 57
Joined: 2018-01-18, 18:50

Re: I have some crashes to report

Unread post by Zero3K » 2018-01-20, 00:03


dark_moon

Re: I have some crashes to report

Unread post by dark_moon » 2018-01-20, 13:12

Site need to long to load. Not work

Why you not just upload the textfiles here on forum indead use such dubious sites?

Zero3K
Moonbather
Moonbather
Posts: 57
Joined: 2018-01-18, 18:50

Re: I have some crashes to report

Unread post by Zero3K » 2018-01-20, 16:54

Okay. Here they are. I hope they help fix the crashes, etc. I (and possibly others) have been having.
Attachments
palemoon.exe.2992.dmp.zip
(2 MiB) Downloaded 12 times
palemoon.exe.8744.dmp.zip
(1.39 MiB) Downloaded 13 times
palemoon.exe.8964.dmp.zip
(1.33 MiB) Downloaded 11 times
palemoon.exe.9024.dmp.zip
(1.33 MiB) Downloaded 11 times
palemoon.exe.9100.dmp.zip
(1.44 MiB) Downloaded 13 times

dark_moon

Re: I have some crashes to report

Unread post by dark_moon » 2018-01-20, 19:54

Thats only mini dumps. We need more data: viewtopic.php?f=3&t=49
Last edited by dark_moon on 2018-01-20, 19:55, edited 1 time in total.

Zero3K
Moonbather
Moonbather
Posts: 57
Joined: 2018-01-18, 18:50

Re: I have some crashes to report

Unread post by Zero3K » 2018-01-20, 20:43

Here is more data as requested:

Troubleshooting Information:
Application Basics
------------------

Name: Pale Moon
Version: 27.7.1
Build ID: 20180117160639
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.9) Gecko/20100101 Goanna/3.4 Firefox/52.9 PaleMoon/27.7.1
OS: Windows_NT 6.1
Multiprocess Windows: 0/2 (default: false)
Safe Mode: false

Extensions
----------

Name: Adblock Latitude
Version: 4.0.1
Enabled: true
ID: adblocklatitude@addons.palemoon.org

Name: Clean Links
Version: 2.8a1
Enabled: true
ID: {158d7cb3-7039-4a75-8e0b-3bd0a464edd2}

Name: DOM Inspector
Version: 2.0.17.1
Enabled: true
ID: inspector@mozilla.org

Name: DownThemAll!
Version: 2.0.18.1-signed.1-let-fixed
Enabled: true
ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Element Hiding Helper for Adblock Plus
Version: 1.3.2.1-signed
Enabled: true
ID: elemhidehelper@adblockplus.org

Name: Expose Noisy Tabs
Version: 0.8.0
Enabled: true
ID: expose-noisy-tabs@wsdfhjxc

Name: FlashGot
Version: 1.5.6.14
Enabled: true
ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Name: Greasemonkey for Pale Moon
Version: 3.31beta1
Enabled: true
ID: greasemonkeyforpm@janekptacijarabaci

Name: Greedy Cache
Version: 1.1.4
Enabled: true
ID: greedycache@Off.JustOff

Name: Open Tabs Next to Current+
Version: 1.0.1
Enabled: true
ID: opentabsnexttocurrentplus@nidre

Name: OpenDownload²
Version: 4.1.2
Enabled: true
ID: {210249CE-F888-11DD-B868-4CB456D89593}

Name: ReloadEvery [converted]
Version: 45.0.0
Enabled: true
ID: {888d99e7-e8b5-46a3-851e-1ec45da1e644}

Name: Session Manager
Version: 0.8.1.7
Enabled: true
ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}

Name: Single Key Tab Switch
Version: 0.2.7
Enabled: true
ID: {a66191d8-898b-4a66-89be-d5b279477a54}

Graphics
--------

Adapter Description: NVIDIA GeForce GTX 750 Ti
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 2048
ClearType Parameters: Gamma: 1800 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 0
Device ID: 0x1380
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.22164)
Driver Date: 12-5-2017
Driver Version: 23.21.13.8859
GPU #2 Active: false
GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC)
Subsys ID: 37593842
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

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accessibility.loadedInLastSession: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 307200
browser.cache.disk.filesystem_reported: 1
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browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 2
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
browser.search.useDBForOrder: true
browser.sessionstore.restore_on_demand: false
browser.sessionstore.upgradeBackup.latestBuildID: 20170926190823
browser.startup.homepage_override.buildID: 20180117160639
browser.startup.homepage_override.mstone: 3.4.2
browser.tabs.closeWindowWithLastTab: false
browser.tabs.insertRelatedAfterCurrent: true
browser.tabs.onTop: true
browser.tabs.remote.autostart.2: true
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browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.allow_scripts_to_close_windows: true
dom.gamepad.extensions.enabled: true
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gfx.crash-guard.d3d11layers.appVersion: 2.48
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gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 3
gfx.direct3d.last_used_feature_level_idx: 0
image.http.accept: image/webp,image/jxr,image/png,image/*;q=0.8,*/*;q=0.5
layers.mlgpu.sanity-test-failed: false
media.benchmark.vp9.fps: 180
media.benchmark.vp9.versioncheck: 2
media.block-play-until-visible: true
media.gmp-manager.buildID: 20170926190823
media.gmp-manager.lastCheck: 1506863125
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.log_file: R:\Temp\WebRTC.log
network.cookie.prefsMigrated: true
network.http.max-connections: 82
network.http.proxy.pipelining: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1516224842
places.history.expiration.transient_current_max_pages: 29955
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 2
plugin.state.npeagleget: 2
plugin.state.npeagleget64: 2
plugins.click_to_play: false
plugins.ctprollout.cohort: test
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print.printer_HP_LaserJet_1320.print_oddpages: true
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print.printer_HP_LaserJet_1320.print_paper_size_unit: 0
print.printer_HP_LaserJet_1320.print_paper_width: 8.50
print.printer_HP_LaserJet_1320.print_plex_name:
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privacy.cpd.sessions: false
privacy.popups.showBrowserMessage: false
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.mixed_content.block_active_content: false
security.sandbox.content.tempDirSuffix: {1bdc2049-b0e0-4009-a845-24a1e3195f33}
security.ssl.errorReporting.automatic: true
security.warn_mixed_active_content: false
security.warn_mixed_display_content: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1516311419
storage.vacuum.last.queue.sqlite: 1514716707

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.16
Version in use: 4.16

NSS
Expected minimum version: 3.32.1
Version in use: 3.32.1

NSSSMIME
Expected minimum version: 3.32.1
Version in use: 3.32.1

NSSSSL
Expected minimum version: 3.32.1
Version in use: 3.32.1

NSSUTIL
Expected minimum version: 3.32.1
Version in use: 3.32.1

Experimental Features
---------------------
1st entry in Event Log regarding a crash that happened to it:
Faulting application name: palemoon.exe, version: 27.7.1.6591, time stamp: 0x5a5f7b47
Faulting module name: nvd3dum.dll, version: 23.21.13.8859, time stamp: 0x5a26eb60
Exception code: 0xc0000005
Fault offset: 0x008483d5
Faulting process id: 0xbb0
Faulting application start time: 0x01d391a29824cf38
Faulting application path: C:\Program Files (x86)\Pale Moon\palemoon.exe
Faulting module path: C:\Windows\system32\nvd3dum.dll
Report Id: 744633f8-fdaa-11e7-899c-dcfe07113fde
2nd entry in Event Log regarding a crash that happened to it:
Faulting application name: palemoon.exe, version: 27.7.1.6591, time stamp: 0x5a5f7b47
Faulting module name: mozalloc.dll, version: 27.7.1.6591, time stamp: 0x5a5f7b48
Exception code: 0x80000003
Fault offset: 0x000010bc
Faulting process id: 0x238c
Faulting application start time: 0x01d3918006e32ff0
Faulting application path: C:\Program Files (x86)\Pale Moon\palemoon.exe
Faulting module path: C:\Program Files (x86)\Pale Moon\mozalloc.dll
Report Id: cd978c28-fd95-11e7-899c-dcfe07113fde
When it hangs or crashes again, I will provide the logs generated by WhatIsHang/WinCrashReport.

dark_moon

Re: I have some crashes to report

Unread post by dark_moon » 2018-01-20, 23:35

nvd3dum.dll is from nVidia graphic driver. Did you use the latest version?
Also did you use Pale Moon 64bit? if yes, try 32bit.

And maybe give a clean profile then a try, just to see if your addons make problems

Zero3K
Moonbather
Moonbather
Posts: 57
Joined: 2018-01-18, 18:50

Re: I have some crashes to report

Unread post by Zero3K » 2018-01-21, 18:18

1. Why use the 32-bit version instead of a 64-bit version when using a 64-bit OS? Shouldn't the 64-bit version fix the OOM issues?
2. I have the latest version of the drivers installed now.

So far, I have not had it crash/hang after applying http://www.ntcore.com/4gb_patch.php to palemoon.exe.

EDIT: The patch didn't help. The information about the hang that WhatIsHang gave me is attached as a text file.
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Pale Moon Hang Information.txt
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Last edited by Zero3K on 2018-01-22, 01:08, edited 1 time in total.

Zero3K
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Re: I have some crashes to report

Unread post by Zero3K » 2018-01-22, 07:17

Here's the analysis of its RAM usage (I am using the 64-bit version now). Maybe it'll help fix the 32-bit version.
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memory-report.json.gz
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Re: I have some crashes to report

Unread post by Moonchild » 2018-01-22, 13:53

And the report showed (as also discussed on IRC) too heavy use for a 32-bit process, resulting in the out-of-memory situations and crashes. Tons of videos open combined with heavy use of script-inflated sites as well as using ABL with multiple subscriptions, all adding to the per-tab memory use.
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