Crashes with recent versions

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Sob__
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Crashes with recent versions

Unread post by Sob__ » 2017-11-23, 18:56

My PM used to be rock-solid for years, but since few versions back (according to AppCrashView, 27.4.0 was the first one), it started to crash. Not very often (~ five times a week) and not reproducibly. Sometimes it seems like it comes out of nowhere, but mostly it happens when there is some change in user interface, like when I want to use page search (Ctrl+F), open bookmars sidebar (Ctrl+B), or hide a Download Status Bar extension toolbar with finished downloads. It also seems to happen more often when page contains video. The crash is always c0000005 exception in xul.dll.

Today I was finally able to find reproducible case, at least for me:

- PM 27.6.1 x64 on Windows 7 with freshly created clean profile
- Open https://www.seznam.cz/zpravy/clanek/bab ... lice-40099
- Press play button on video and let it start
- Press Ctrl+B
- Enjoy the crash (it says 27.6.0.6519, but it's really PM 27.6.1):
Version=1
EventType=APPCRASH
EventTime=131559358817712826
ReportType=2
Consent=1
ReportIdentifier=6ed68a7a-d07d-11e7-be9d-005056c00008
IntegratorReportIdentifier=6ed68a79-d07d-11e7-be9d-005056c00008
Response.type=4
Sig[0].Name=Název aplikace
Sig[0].Value=palemoon.exe
Sig[1].Name=Verze aplikace
Sig[1].Value=27.6.0.6519
Sig[2].Name=Časové razítko aplikace
Sig[2].Value=5a0b0af7
Sig[3].Name=Název chybného modulu
Sig[3].Value=xul.dll
Sig[4].Name=Verze chybného modulu
Sig[4].Value=27.6.0.6519
Sig[5].Name=Časové razítko chybného modulu
Sig[5].Value=5a0b0b28
Sig[6].Name=Kód výjimky
Sig[6].Value=c0000005
Sig[7].Name=Posun výjimky
Sig[7].Value=00000000007cfae5
DynamicSig[1].Name=Verze operačního systému
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=ID národního prostředí
DynamicSig[2].Value=1029
DynamicSig[22].Name=Další informace 1
DynamicSig[22].Value=acb0
DynamicSig[23].Name=Další informace 2
DynamicSig[23].Value=acb0ba14a9a185989c2846b48903df91
DynamicSig[24].Name=Další informace 3
DynamicSig[24].Value=0117
DynamicSig[25].Name=Další informace 4
DynamicSig[25].Value=0117b235efd5a7ae7bc38675e2f39417
UI[2]=C:\Temp\PM Crash\palemoon\palemoon.exe
UI[3]=Program Pale Moon web browser přestal pracovat.
UI[4]=Systém Windows může vyhledat řešení problému online.
UI[5]=Vyhledat řešení online a ukončit program
UI[6]=Vyhledat řešení online později a ukončit program
UI[7]=Ukončit program
LoadedModule[0]=C:\Temp\PM Crash\palemoon\palemoon.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\USER32.dll
LoadedModule[5]=C:\Windows\system32\GDI32.dll
LoadedModule[6]=C:\Windows\system32\LPK.dll
LoadedModule[7]=C:\Windows\system32\USP10.dll
LoadedModule[8]=C:\Windows\system32\msvcrt.dll
LoadedModule[9]=C:\Windows\system32\IMM32.DLL
LoadedModule[10]=C:\Windows\system32\MSCTF.dll
LoadedModule[11]=C:\Temp\PM Crash\palemoon\mozglue.dll
LoadedModule[12]=C:\Windows\system32\VERSION.dll
LoadedModule[13]=C:\Temp\PM Crash\palemoon\MSVCR120.dll
LoadedModule[14]=C:\Temp\PM Crash\palemoon\MSVCP120.dll
LoadedModule[15]=C:\Temp\PM Crash\palemoon\nss3.dll
LoadedModule[16]=C:\Windows\system32\WINMM.dll
LoadedModule[17]=C:\Windows\system32\WSOCK32.dll
LoadedModule[18]=C:\Windows\system32\WS2_32.dll
LoadedModule[19]=C:\Windows\system32\RPCRT4.dll
LoadedModule[20]=C:\Windows\system32\NSI.dll
LoadedModule[21]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[23]=C:\Temp\PM Crash\palemoon\mozjs.dll
LoadedModule[24]=C:\Temp\PM Crash\palemoon\icuin58.dll
LoadedModule[25]=C:\Temp\PM Crash\palemoon\icuuc58.dll
LoadedModule[26]=C:\Temp\PM Crash\palemoon\icudt58.dll
LoadedModule[27]=C:\Windows\system32\PSAPI.DLL
LoadedModule[28]=C:\Temp\PM Crash\palemoon\mozalloc.dll
LoadedModule[29]=C:\Temp\PM Crash\palemoon\gkmedias.dll
LoadedModule[30]=C:\Windows\system32\ole32.dll
LoadedModule[31]=C:\Windows\system32\MSIMG32.dll
LoadedModule[32]=C:\Temp\PM Crash\palemoon\xul.dll
LoadedModule[33]=C:\Windows\system32\NETAPI32.dll
LoadedModule[34]=C:\Windows\system32\netutils.dll
LoadedModule[35]=C:\Windows\system32\srvcli.dll
LoadedModule[36]=C:\Windows\system32\wkscli.dll
LoadedModule[37]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[38]=C:\Windows\system32\SHELL32.dll
LoadedModule[39]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[40]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[41]=C:\Windows\system32\WINNSI.DLL
LoadedModule[42]=C:\Windows\system32\UxTheme.dll
LoadedModule[43]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[44]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[45]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[46]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[47]=C:\Windows\system32\WINTRUST.dll
LoadedModule[48]=C:\Windows\system32\CRYPT32.dll
LoadedModule[49]=C:\Windows\system32\MSASN1.dll
LoadedModule[50]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[51]=C:\Temp\PM Crash\palemoon\VCOMP120.DLL
LoadedModule[52]=C:\Windows\system32\USERENV.dll
LoadedModule[53]=C:\Windows\system32\profapi.dll
LoadedModule[54]=C:\Windows\system32\dwmapi.dll
LoadedModule[55]=C:\Windows\system32\dwrite.dll
LoadedModule[56]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[57]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\comctl32.dll
LoadedModule[58]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[59]=C:\Windows\system32\propsys.dll
LoadedModule[60]=C:\Windows\system32\Dnsapi.dll
LoadedModule[61]=C:\Windows\system32\mswsock.dll
LoadedModule[62]=C:\Windows\System32\wshtcpip.dll
LoadedModule[63]=C:\Temp\PM Crash\palemoon\browser\components\browsercomps.dll
LoadedModule[64]=C:\Windows\system32\NLAapi.dll
LoadedModule[65]=C:\Windows\system32\napinsp.dll
LoadedModule[66]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[67]=C:\Windows\system32\wshbth.dll
LoadedModule[68]=C:\Windows\System32\winrnr.dll
LoadedModule[69]=C:\Windows\system32\WINSTA.dll
LoadedModule[70]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[71]=C:\Windows\system32\rsaenh.dll
LoadedModule[72]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[73]=C:\Windows\system32\apphelp.dll
LoadedModule[74]=C:\Windows\System32\MMDevApi.dll
LoadedModule[75]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[76]=C:\Windows\system32\d3d11.dll
LoadedModule[77]=C:\Windows\system32\dxgi.dll
LoadedModule[78]=C:\Windows\system32\DXGIDebug.dll
LoadedModule[79]=C:\Windows\system32\MCTUX.dll
LoadedModule[80]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
LoadedModule[81]=C:\Windows\system32\aticfx64.dll
LoadedModule[82]=C:\Windows\system32\atiuxp64.dll
LoadedModule[83]=C:\Windows\system32\atidxx64.dll
LoadedModule[84]=C:\Windows\system32\d2d1.dll
LoadedModule[85]=C:\Windows\system32\XmlLite.dll
LoadedModule[86]=C:\Windows\system32\d3d10_1.dll
LoadedModule[87]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[88]=C:\Windows\system32\mscms.dll
LoadedModule[89]=C:\Windows\system32\icm32.dll
LoadedModule[90]=C:\Temp\PM Crash\palemoon\softokn3.dll
LoadedModule[91]=C:\Temp\PM Crash\palemoon\nssdbm3.dll
LoadedModule[92]=C:\Temp\PM Crash\palemoon\freebl3.dll
LoadedModule[93]=C:\Temp\PM Crash\palemoon\nssckbi.dll
LoadedModule[94]=C:\Windows\system32\WININET.dll
LoadedModule[95]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[96]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[97]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[98]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[99]=C:\Windows\system32\normaliz.DLL
LoadedModule[100]=C:\Windows\system32\iertutil.dll
LoadedModule[101]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[102]=C:\Windows\system32\Secur32.dll
LoadedModule[103]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[104]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[105]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[106]=C:\Windows\System32\wship6.dll
LoadedModule[107]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[108]=C:\Windows\system32\explorerframe.dll
LoadedModule[109]=C:\Windows\system32\DUser.dll
LoadedModule[110]=C:\Windows\system32\DUI70.dll
LoadedModule[111]=C:\Windows\system32\rasadhlp.dll
LoadedModule[112]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[113]=C:\Windows\system32\ntmarta.dll
LoadedModule[114]=C:\Windows\system32\WLDAP32.dll
LoadedModule[115]=C:\Windows\system32\d3dcompiler_47.dll
LoadedModule[116]=C:\Temp\PM Crash\palemoon\libGLESv2.dll
LoadedModule[117]=C:\Windows\system32\d3d9.dll
LoadedModule[118]=C:\Windows\system32\d3d8thk.dll
LoadedModule[119]=C:\Temp\PM Crash\palemoon\libEGL.dll
LoadedModule[120]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[121]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[122]=C:\Windows\system32\mfplat.dll
LoadedModule[123]=C:\Windows\system32\AVRT.dll
LoadedModule[124]=C:\Windows\system32\mfreadwrite.dll
LoadedModule[125]=C:\Windows\system32\mf.dll
LoadedModule[126]=C:\Windows\system32\ATL.DLL
LoadedModule[127]=C:\Windows\system32\ksuser.dll
LoadedModule[128]=C:\Windows\system32\dxva2.dll
LoadedModule[129]=C:\Windows\system32\devenum.dll
LoadedModule[130]=C:\Windows\system32\msdmo.dll
LoadedModule[131]=C:\Windows\System32\msmpeg2adec.dll
LoadedModule[132]=C:\Windows\System32\slc.dll
LoadedModule[133]=C:\Windows\system32\POWRPROF.dll
LoadedModule[134]=C:\Windows\System32\msmpeg2vdec.dll
LoadedModule[135]=C:\Windows\System32\EVR.dll
LoadedModule[136]=C:\Windows\System32\bcrypt.dll
LoadedModule[137]=C:\Windows\system32\atiu9p64.dll
LoadedModule[138]=C:\Windows\system32\atiumd64.dll
LoadedModule[139]=C:\Windows\system32\atiumd6a.dll
FriendlyEventName=Práce zastavena
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Temp\PM Crash\palemoon\palemoon.exe
In case it's not reproducible elsewhere, I also have dump from WinDbg, which I'll upload to ftp://dumps@ftp.palemoon.org. Could you please take a look?
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JustOff

Re: Crashes with recent versions

Unread post by JustOff » 2017-11-23, 19:12

I can reproduce this crash with Pale Moon 27.4.0-27.7.0a2, but not 27.3.0. Both Windows and Linux versions are affected.
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Moonchild
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Re: Crashes with recent versions

Unread post by Moonchild » 2017-11-24, 00:23

Definitely looks like something related to video. I was able to reproduce the crash with a debugger attached; it's in MediaFeatureValuesChanged somewhere -- that's Travis' corner. I'll create an issue on GitHub for this.
EDIT: Issue #1493
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