Epson.com website missing elements

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5char

Epson.com website missing elements

Unread post by 5char » 2017-05-13, 22:38

Your Operating system
Windows 10 x64

The exact version of Pale Moon you are using (desktop/portable. 32/64 bits, exact version number)
27.3.0, tried both x64 and x86

Basic hardware information if relevant: CPU, graphics card, amount of RAM
N/A

A description of the problem
Go to epson.com, click the menu and pick any printer. Click the "Support" tab, then "Drivers & Downloads" on the right under "Recommended Links"

Using this link as an example: https://epson.com/For-Home/Printers/Inkjet/Epson-Expression-Home-XP-330-Small-in-One-All-in-One-Printer/p/C11CE60201
The link for "Drivers & Downloads" is https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-330/s/SPT_C11CE60201#drivers
If you click or paste the link, it redirects to https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-330/s/SPT_C11CE60201#questions
See pic: Image

Paste above link into any other browser and it displays as intended: Image
Tested Opera, Chrome, IE, Edge, Firefox, PM x86 and x64. All fresh installs/safe mode.

I downloaded the HTML file from Firefox. It displays fine in Firefox but in Palemoon there's still no download tab.
Then I downloaded the HTML from Palemoon and the downloads tab is missing in Palemoon and Firefox/Opera/etc. :wtf:

Then it worked when I opened just the HTML file without the folder with the JS scripts, pictures, etc.

See attached for the HTML files.

Bugzilla bug number if found
N/A
Attachments
Epson_firefox-version.htm.zip
(883.46 KiB) Downloaded 27 times
Epson_palemoon-version.zip
(883.68 KiB) Downloaded 22 times

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FranklinDM
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Re: Epson.com website missing elements

Unread post by FranklinDM » 2017-05-14, 01:52

You may need to use a user agent override for epson.com for this to work. Try going to about:config and...
1. Right-click on the menu > new > string
Preference name: general.useragent.override.epson.com
Value: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.9) Gecko/20100101 Firefox/52.9

5char

Re: Epson.com website missing elements

Unread post by 5char » 2017-05-14, 05:14

FranklinDM wrote:You may need to use a user agent override for epson.com for this to work. Try going to about:config and...
1. Right-click on the menu > new > string
Preference name: general.useragent.override.epson.com
Value: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.9) Gecko/20100101 Firefox/52.9
It works, thanks!

Any idea whether this is a bug in the browser or just sloppy coding on Epson's part?

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FranklinDM
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Posts: 581
Joined: 2017-01-14, 02:40
Location: Philippines
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Re: Epson.com website missing elements

Unread post by FranklinDM » 2017-05-14, 06:22

Probably it's on their part, due to user agent sniffing.

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