PM is slowing and temporary freezing after a few hours from start Topic is solved

The place to report Pale Moon specific bugs on the Windows operating system.

Moderator: satrow

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Sat, 06 May 2017, 19:43

It happens especially after a period of idle.
Windows 10/64
PM 27.3.0/64

Extensions: -NewScollbars (NoiaScrollbars)
- uBlock Origin
-Theme & Font size changer
-Zoom Page

User avatar
satrow
Forum staff
Forum staff
Posts: 1683
Joined: Thu, 08 Sep 2011, 11:27

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby satrow » Sat, 06 May 2017, 23:02

I'd suspect W10's power settings (probably varies acc. to the sub version of 10) or your security software/settings. There might be some generic/System issue on wake.

You need to fill in some gaps for those who use the same W10 version so they can test.

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Sun, 07 May 2017, 05:45

I mean "idle" for Pale Moon (open but unused for a while).
My system has no special settings for power (hibernate/sleep...) except turning off the monitor after 15 min. and I made no change since previous version of PM which worked very well.
My Windows = Windows 10 Pro/version 1607
AV =Bitdefender

dark_moon

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby dark_moon » Sun, 07 May 2017, 07:22

Try without Bitdefender

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Sun, 07 May 2017, 08:39

Sorry , but I can not miss the AV.
Better I switch back to the previous version of PM (although I do not think it's the AV)

dark_moon

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby dark_moon » Sun, 07 May 2017, 08:50

Then use the Windows internal protection

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Sun, 07 May 2017, 09:02

Windows defender? This is very basic, weak protection, and that is recognized even by Microsoft.
In my opinion Bitdefender is one of the best AV, It saved me many times.

dark_moon

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby dark_moon » Sun, 07 May 2017, 09:17

The windows protection is fine.
Since Win8 the Defender include Microsoft Security Essentials

Dont listen on crap tests like https://www.av-test.org

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Sun, 07 May 2017, 09:54

I speak from my own experience, not from other sources, because I use BDF from years. I never had fear about "wich page I open?" and I don't want "to be careful" each time about wich page I'll open.
And if supposing this issue is from a bad interaction between browser and AV, it is necesarely only the AV fault?
BTw: http://www.tomsguide.com/us/windows-def ... -2209.html

SGvagon
Lunatic
Lunatic
Posts: 470
Joined: Sat, 16 Feb 2013, 13:33
Location: Czech Republic - Slavonice
Contact:

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby SGvagon » Sun, 07 May 2017, 10:21

So don't use Windows :D . Third party antivirus programs on Windows 10 is unnecessary and very often buggy as you see.

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Sun, 07 May 2017, 11:37

SGvagon wrote:So don't use Windows :D . Third party antivirus programs on Windows 10 is unnecessary and very often buggy as you see.


Yea, very "useful" advice if you are from PM staff.

User avatar
satrow
Forum staff
Forum staff
Posts: 1683
Joined: Thu, 08 Sep 2011, 11:27

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby satrow » Sun, 07 May 2017, 12:13

Try/test it without Bitdefender; re-enable Windows Defender and ensure you run the BD uninstall routine, reboot, check WD has updated definitions and that the Windows firewall is active. Load some of your usual sites and walk away for a few hours or do that before leaving it overnight.

It's standard troubleshooting for connection issues where a non-Enterprise/uncommon software is concerned, most security software has given Pale Moon users such issues in the past.

I use W7, no AV or Defender for the last 2 months - but I also keep all 'targeted' 3rd party software updated and have some passive blocks in place against known bad sites - nothing active except Evorim Free Firewall in Credulous mode. I also have the same power settings as yourself, monitor only sleeps after 15 minutes.

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Sun, 07 May 2017, 12:37

satrow wrote:Try/test it without Bitdefender; re-enable Windows Defender and ensure you run the BD uninstall routine, reboot, check WD has updated definitions and that the Windows firewall is active. Load some of your usual sites and walk away for a few hours or do that before leaving it overnight.

It's standard troubleshooting for connection issues where a non-Enterprise/uncommon software is concerned, most security software has given Pale Moon users such issues in the past.

I use W7, no AV or Defender for the last 2 months - but I also keep all 'targeted' 3rd party software updated and have some passive blocks in place against known bad sites - nothing active except Evorim Free Firewall in Credulous mode. I also have the same power settings as yourself, monitor only sleeps after 15 minutes.


Yes, it seems is a lot of work here because I think just deactivating Bitdefender won't let me enable Windows defender (Windows defender was deactivated automatically by Bitdefender installation). So I think Bitdefender should be uninstalled before. But first I will try a clean install of PM, maybe is something here. Thanks anyway!

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Sun, 07 May 2017, 14:01

For example in Facebook when PM is freezing I receive this message:
Attachments
Screenshot (472)_2.png

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Mon, 08 May 2017, 12:41

I installed yesterday PM again, and it seems that there are no problems untill now.

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Wed, 10 May 2017, 15:51

Solved by reinstalling PaleMoon. Probable something was wrong when update.

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Mon, 02 Oct 2017, 14:26

Unfortunately after a while the issue it reappeared and is present also in PM 27.5.0 where he manifest more quikcly.
Attachments
Screenshot (43).png
Screenshot (42).png

User avatar
satrow
Forum staff
Forum staff
Posts: 1683
Joined: Thu, 08 Sep 2011, 11:27

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby satrow » Mon, 02 Oct 2017, 16:06

It's been some months so can we have more details as per the Sticky, please?

Can you use Process Explorer (Highlight Pale Moon and use the View menu to enable the lower pane and show .dlls) to check for 3rd party files/modules loaded with the .dlls for Pale Moon? 3rd party = non MS, Intel, AMD/ATI, Nvidia, Mozilla, Moonchild Productions or The ICU Project (but look for non-Windows MS files: Windows Live, MS Office, etc.).

What is Hang output from when Pale Moon freezes/fails to respond might also be useful.

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Mon, 02 Oct 2017, 16:37

Yes is long time ago but I decided to live with it, hoping it will go away with 27.5.0 but is not.
I will do what you have indicated.

User avatar
badnick
Lunatic
Lunatic
Posts: 284
Joined: Thu, 23 Mar 2017, 19:56

Re: PM is slowing and temporary freezing after a few hours from start

Unread postby badnick » Mon, 02 Oct 2017, 20:17

Completion for my OS informations: intel I3
8G/RAM
Graphics -Radeon R7 200
PM 27.5.0
addons: uBlock Origin / Theme & Font size changer / Zoom Page / 'All tabs helper" / "Location 4 evar" / New scrolbars

Here is an attachament with .dll's shown in the process explorer.
Attachments
palemoon.exe.txt
(25.65 KiB) Downloaded 16 times


Return to “Bug reports (Windows)”

Who is online

Users browsing this forum: No registered users and 1 guest