PM is slowing and temporary freezing after a few hours from start Topic is solved

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PM is slowing and temporary freezing after a few hours from start

Postby badnick » Sat May 06, 2017 7:43 pm

It happens especially after a period of idle.
Windows 10/64
PM 27.3.0/64

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Re: PM is slowing and temporary freezing after a few hours from start

Postby satrow » Sat May 06, 2017 11:02 pm

I'd suspect W10's power settings (probably varies acc. to the sub version of 10) or your security software/settings. There might be some generic/System issue on wake.

You need to fill in some gaps for those who use the same W10 version so they can test.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Sun May 07, 2017 5:45 am

I mean "idle" for Pale Moon (open but unused for a while).
My system has no special settings for power (hibernate/sleep...) except turning off the monitor after 15 min. and I made no change since previous version of PM which worked very well.
My Windows = Windows 10 Pro/version 1607
AV =Bitdefender

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Re: PM is slowing and temporary freezing after a few hours from start

Postby dark_moon » Sun May 07, 2017 7:22 am

Try without Bitdefender
Happy Pale Moon x64 under Win7 x64 User
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HowTo create a new Pale Moon Profile & use the Safe Mode
My GPG Key: 0x01EAFE95

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Sun May 07, 2017 8:39 am

Sorry , but I can not miss the AV.
Better I switch back to the previous version of PM (although I do not think it's the AV)

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Re: PM is slowing and temporary freezing after a few hours from start

Postby dark_moon » Sun May 07, 2017 8:50 am

Then use the Windows internal protection
Happy Pale Moon x64 under Win7 x64 User
German translator for Pale Moon 15+ and Pale Moon Commander addon

HowTo create a new Pale Moon Profile & use the Safe Mode
My GPG Key: 0x01EAFE95

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Sun May 07, 2017 9:02 am

Windows defender? This is very basic, weak protection, and that is recognized even by Microsoft.
In my opinion Bitdefender is one of the best AV, It saved me many times.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby dark_moon » Sun May 07, 2017 9:17 am

The windows protection is fine.
Since Win8 the Defender include Microsoft Security Essentials

Dont listen on crap tests like https://www.av-test.org
Happy Pale Moon x64 under Win7 x64 User
German translator for Pale Moon 15+ and Pale Moon Commander addon

HowTo create a new Pale Moon Profile & use the Safe Mode
My GPG Key: 0x01EAFE95

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Sun May 07, 2017 9:54 am

I speak from my own experience, not from other sources, because I use BDF from years. I never had fear about "wich page I open?" and I don't want "to be careful" each time about wich page I'll open.
And if supposing this issue is from a bad interaction between browser and AV, it is necesarely only the AV fault?
BTw: http://www.tomsguide.com/us/windows-def ... -2209.html

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Re: PM is slowing and temporary freezing after a few hours from start

Postby SGvagon » Sun May 07, 2017 10:21 am

So don't use Windows :D . Third party antivirus programs on Windows 10 is unnecessary and very often buggy as you see.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Sun May 07, 2017 11:37 am

SGvagon wrote:So don't use Windows :D . Third party antivirus programs on Windows 10 is unnecessary and very often buggy as you see.


Yea, very "useful" advice if you are from PM staff.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby satrow » Sun May 07, 2017 12:13 pm

Try/test it without Bitdefender; re-enable Windows Defender and ensure you run the BD uninstall routine, reboot, check WD has updated definitions and that the Windows firewall is active. Load some of your usual sites and walk away for a few hours or do that before leaving it overnight.

It's standard troubleshooting for connection issues where a non-Enterprise/uncommon software is concerned, most security software has given Pale Moon users such issues in the past.

I use W7, no AV or Defender for the last 2 months - but I also keep all 'targeted' 3rd party software updated and have some passive blocks in place against known bad sites - nothing active except Evorim Free Firewall in Credulous mode. I also have the same power settings as yourself, monitor only sleeps after 15 minutes.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Sun May 07, 2017 12:37 pm

satrow wrote:Try/test it without Bitdefender; re-enable Windows Defender and ensure you run the BD uninstall routine, reboot, check WD has updated definitions and that the Windows firewall is active. Load some of your usual sites and walk away for a few hours or do that before leaving it overnight.

It's standard troubleshooting for connection issues where a non-Enterprise/uncommon software is concerned, most security software has given Pale Moon users such issues in the past.

I use W7, no AV or Defender for the last 2 months - but I also keep all 'targeted' 3rd party software updated and have some passive blocks in place against known bad sites - nothing active except Evorim Free Firewall in Credulous mode. I also have the same power settings as yourself, monitor only sleeps after 15 minutes.


Yes, it seems is a lot of work here because I think just deactivating Bitdefender won't let me enable Windows defender (Windows defender was deactivated automatically by Bitdefender installation). So I think Bitdefender should be uninstalled before. But first I will try a clean install of PM, maybe is something here. Thanks anyway!

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Sun May 07, 2017 2:01 pm

For example in Facebook when PM is freezing I receive this message:
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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Mon May 08, 2017 12:41 pm

I installed yesterday PM again, and it seems that there are no problems untill now.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Wed May 10, 2017 3:51 pm

Solved by reinstalling PaleMoon. Probable something was wrong when update.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Mon Oct 02, 2017 2:26 pm

Unfortunately after a while the issue it reappeared and is present also in PM 27.5.0 where he manifest more quikcly.
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Screenshot (42).png

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Re: PM is slowing and temporary freezing after a few hours from start

Postby satrow » Mon Oct 02, 2017 4:06 pm

It's been some months so can we have more details as per the Sticky, please?

Can you use Process Explorer (Highlight Pale Moon and use the View menu to enable the lower pane and show .dlls) to check for 3rd party files/modules loaded with the .dlls for Pale Moon? 3rd party = non MS, Intel, AMD/ATI, Nvidia, Mozilla, Moonchild Productions or The ICU Project (but look for non-Windows MS files: Windows Live, MS Office, etc.).

What is Hang output from when Pale Moon freezes/fails to respond might also be useful.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Mon Oct 02, 2017 4:37 pm

Yes is long time ago but I decided to live with it, hoping it will go away with 27.5.0 but is not.
I will do what you have indicated.

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Re: PM is slowing and temporary freezing after a few hours from start

Postby badnick » Mon Oct 02, 2017 8:17 pm

Completion for my OS informations: intel I3
8G/RAM
Graphics -Radeon R7 200
PM 27.5.0
addons: uBlock Origin / Theme & Font size changer / Zoom Page / 'All tabs helper" / "Location 4 evar" / New scrolbars

Here is an attachament with .dll's shown in the process explorer.
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palemoon.exe.txt
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