Crash with PM 27.1.2 Topic is solved

The place to report Pale Moon specific bugs on the Windows operating system.
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theJman

Crash with PM 27.1.2

Post by theJman » 2017-03-10, 02:34

Although I'm using PM 27.1.2 this issue is not related to 27.x as it's happened to me on several occasions over the past 2 years. This time I was able to snag an app crash report, so I figured posting that might be of some benefit. My system is a Dell E6440 laptop running x86 Win7 Enterprise, fully patched.

Unfortunately I can't duplicate the issue at will, but I do get a visual indication when PM is about to crash that's the exact same each time. It manifests itself with the tabs suddenly losing all distinction; no borders, icons, color, etc. The text is still visible - barely, as the font becomes grainy and pixelated - but the borders are simply gone. If I keep browsing within a few minutes after that happens PM crashes.

Here is the info I snagged from the app crash window. Hopefully it provides some insight...

Problem signature:
Problem Event Name: APPCRASH
Application Name: Palemoon.exe
Application Version: 27.1.2.6270
Application Timestamp: 58b82d28
Fault Module Name: d2d1.dll
Fault Module Version: 6.2.9200.16765
Fault Module Timestamp: 528bf6b2
Exception Code: c0000005
Exception Offset: 0022544b
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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dark_moon

Re: Crash with PM 27.1.2

Post by dark_moon » 2017-03-10, 03:03

Add all data: viewtopic.php?f=3&t=49
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theJman

Re: Crash with PM 27.1.2

Post by theJman » 2017-03-12, 19:42

Extensions are Pale Moon Commander, Private Tab, uBlock Origin and Yahoo Mail Hide Panel. Theme is PMChrome. Plugins active are Flash, Java, Foxit Reader and 3 for VMware; Client Support, Remote Console and Client Integration, and Remote Console. All other plugins are not active. Everything is up to date.

The issue happened again this morning, so I grabbed an image of what the tabs look like...

Image

If I keep browsing after the tabs fade within a few minutes PM will crash.


AppCrashView is as follows...
Version=1
EventType=APPCRASH
EventTime=131335847573660854
ReportType=2
Consent=1
ReportIdentifier=2a851909-0535-11e7-a92b-34e6d70e5763
IntegratorReportIdentifier=2a851908-0535-11e7-a92b-34e6d70e5763
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Palemoon.exe
Sig[1].Name=Application Version
Sig[1].Value=27.1.2.6270
Sig[2].Name=Application Timestamp
Sig[2].Value=58b82d28
Sig[3].Name=Fault Module Name
Sig[3].Value=d2d1.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.2.9200.16765
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=528bf6b2
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0022544b
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files\PaleMoon\Bin\Palemoon\Palemoon.exe
UI[3]=Pale Moon web browser has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\PaleMoon\Bin\Palemoon\Palemoon.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\SYSFER.DLL
LoadedModule[5]=C:\Windows\system32\USER32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\IMM32.DLL
LoadedModule[11]=C:\Windows\system32\MSCTF.dll
LoadedModule[12]=C:\Program Files\PaleMoon\Bin\Palemoon\mozglue.dll
LoadedModule[13]=C:\Windows\system32\VERSION.dll
LoadedModule[14]=C:\Program Files\PaleMoon\Bin\Palemoon\MSVCR120.dll
LoadedModule[15]=C:\Program Files\PaleMoon\Bin\Palemoon\MSVCP120.dll
LoadedModule[16]=C:\Program Files\PaleMoon\Bin\Palemoon\nss3.dll
LoadedModule[17]=C:\Windows\system32\WINMM.dll
LoadedModule[18]=C:\Windows\system32\WSOCK32.dll
LoadedModule[19]=C:\Windows\system32\WS2_32.dll
LoadedModule[20]=C:\Windows\system32\RPCRT4.dll
LoadedModule[21]=C:\Windows\system32\NSI.dll
LoadedModule[22]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[24]=C:\Program Files\PaleMoon\Bin\Palemoon\mozjs.dll
LoadedModule[25]=C:\Program Files\PaleMoon\Bin\Palemoon\icuin52.dll
LoadedModule[26]=C:\Program Files\PaleMoon\Bin\Palemoon\icuuc52.dll
LoadedModule[27]=C:\Program Files\PaleMoon\Bin\Palemoon\icudt52.dll
LoadedModule[28]=C:\Windows\system32\PSAPI.DLL
LoadedModule[29]=C:\Program Files\PaleMoon\Bin\Palemoon\mozalloc.dll
LoadedModule[30]=C:\Program Files\PaleMoon\Bin\Palemoon\gkmedias.dll
LoadedModule[31]=C:\Windows\system32\ole32.dll
LoadedModule[32]=C:\Windows\system32\MSIMG32.dll
LoadedModule[33]=C:\Program Files\PaleMoon\Bin\Palemoon\xul.dll
LoadedModule[34]=C:\Windows\system32\NETAPI32.dll
LoadedModule[35]=C:\Windows\system32\netutils.dll
LoadedModule[36]=C:\Windows\system32\srvcli.dll
LoadedModule[37]=C:\Windows\system32\wkscli.dll
LoadedModule[38]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[39]=C:\Windows\system32\SHELL32.dll
LoadedModule[40]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[41]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[42]=C:\Windows\system32\WINNSI.DLL
LoadedModule[43]=C:\Windows\system32\UxTheme.dll
LoadedModule[44]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[45]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[46]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[47]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[48]=C:\Windows\system32\WINTRUST.dll
LoadedModule[49]=C:\Windows\system32\CRYPT32.dll
LoadedModule[50]=C:\Windows\system32\MSASN1.dll
LoadedModule[51]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[52]=C:\Program Files\PaleMoon\Bin\Palemoon\VCOMP120.DLL
LoadedModule[53]=C:\Windows\system32\USERENV.dll
LoadedModule[54]=C:\Windows\system32\profapi.dll
LoadedModule[55]=C:\Windows\system32\dwmapi.dll
LoadedModule[56]=C:\Windows\system32\dwrite.dll
LoadedModule[57]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[58]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll
LoadedModule[59]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[60]=C:\Windows\system32\propsys.dll
LoadedModule[61]=C:\Windows\system32\ntmarta.dll
LoadedModule[62]=C:\Windows\system32\WLDAP32.dll
LoadedModule[63]=C:\Windows\system32\Dnsapi.dll
LoadedModule[64]=C:\Windows\system32\mswsock.dll
LoadedModule[65]=C:\Windows\System32\wshtcpip.dll
LoadedModule[66]=C:\Program Files\PaleMoon\Bin\Palemoon\browser\components\browsercomps.dll
LoadedModule[67]=C:\Windows\system32\NLAapi.dll
LoadedModule[68]=C:\Windows\system32\napinsp.dll
LoadedModule[69]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[70]=C:\Windows\System32\winrnr.dll
LoadedModule[71]=C:\Windows\system32\wshbth.dll
LoadedModule[72]=C:\Windows\system32\WINSTA.dll
LoadedModule[73]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[74]=C:\Windows\system32\rsaenh.dll
LoadedModule[75]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[76]=C:\Windows\System32\MMDevApi.dll
LoadedModule[77]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[78]=C:\Windows\system32\d3d11.dll
LoadedModule[79]=C:\Windows\system32\dxgi.dll
LoadedModule[80]=C:\Windows\system32\igd10iumd32.dll
LoadedModule[81]=C:\Windows\system32\d3d10_1.dll
LoadedModule[82]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[83]=C:\Windows\system32\bcrypt.dll
LoadedModule[84]=C:\Windows\system32\ncrypt.dll
LoadedModule[85]=C:\Windows\system32\igdusc32.dll
LoadedModule[86]=C:\Windows\system32\d2d1.dll
LoadedModule[87]=C:\Windows\system32\XmlLite.dll
LoadedModule[88]=C:\Windows\system32\mscms.dll
LoadedModule[89]=C:\Program Files\PaleMoon\Bin\Palemoon\softokn3.dll
LoadedModule[90]=C:\Program Files\PaleMoon\Bin\Palemoon\nssdbm3.dll
LoadedModule[91]=C:\Program Files\PaleMoon\Bin\Palemoon\freebl3.dll
LoadedModule[92]=C:\Program Files\PaleMoon\Bin\Palemoon\nssckbi.dll
LoadedModule[93]=C:\Windows\system32\WININET.dll
LoadedModule[94]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[95]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[96]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[97]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[98]=C:\Windows\system32\normaliz.DLL
LoadedModule[99]=C:\Windows\system32\iertutil.dll
LoadedModule[100]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[101]=C:\Windows\system32\Secur32.dll
LoadedModule[102]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[103]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[104]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[105]=C:\Windows\System32\wship6.dll
LoadedModule[106]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[107]=C:\Windows\system32\explorerframe.dll
LoadedModule[108]=C:\Windows\system32\DUser.dll
LoadedModule[109]=C:\Windows\system32\DUI70.dll
LoadedModule[110]=C:\Windows\system32\rasadhlp.dll
LoadedModule[111]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[112]=C:\Windows\system32\LINKINFO.dll
LoadedModule[113]=C:\Windows\system32\ntshrui.dll
LoadedModule[114]=C:\Windows\system32\cscapi.dll
LoadedModule[115]=C:\Windows\system32\slc.dll
LoadedModule[116]=C:\Windows\system32\mfplat.dll
LoadedModule[117]=C:\Windows\system32\AVRT.dll
LoadedModule[118]=C:\Windows\system32\mfreadwrite.dll
LoadedModule[119]=C:\Windows\system32\mf.dll
LoadedModule[120]=C:\Windows\system32\ATL.DLL
LoadedModule[121]=C:\Windows\system32\ksuser.dll
LoadedModule[122]=C:\Windows\system32\dxva2.dll
LoadedModule[123]=C:\Windows\system32\devenum.dll
LoadedModule[124]=C:\Windows\system32\msdmo.dll
LoadedModule[125]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[126]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[127]=C:\Program Files\PaleMoon\Bin\Palemoon\d3dcompiler_47.dll
LoadedModule[128]=C:\Program Files\PaleMoon\Bin\Palemoon\libGLESv2.dll
LoadedModule[129]=C:\Windows\system32\d3d9.dll
LoadedModule[130]=C:\Windows\system32\d3d8thk.dll
LoadedModule[131]=C:\Program Files\PaleMoon\Bin\Palemoon\libEGL.dll
LoadedModule[132]=C:\Windows\System32\msmpeg2vdec.dll
LoadedModule[133]=C:\Windows\System32\EVR.dll
LoadedModule[134]=C:\Windows\System32\POWRPROF.dll
LoadedModule[135]=C:\Windows\System32\msmpeg2adec.dll
LoadedModule[136]=C:\Windows\System32\mp3dmod.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Program Files\PaleMoon\Bin\Palemoon\Palemoon.exe
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Moonchild
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Re: Crash with PM 27.1.2

Post by Moonchild » 2017-03-12, 19:53

The crash is in a dll that is part of the windows DirectX system (so by definition something that is out of our hands since it's not our code). This means that it's extremely likely your video driver is at fault.

Please include the Help -> Troubleshooting information and other relevant data as outlined in the post dark_moon pointed to. We need that info.
"Son, in life you do not fight battles because you expect to win, you fight them merely because they need to be fought." -- Snagglepuss
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theJman

Re: Crash with PM 27.1.2

Post by theJman » 2017-03-12, 20:13

I'll check for a newer version of my video driver. In the mean time, here is the Help/Troubleshooting Information...
Application Basics
------------------

Name: Pale Moon
Version: 27.1.2
Build ID: 20170302152623
Update Channel: default
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:45.9) Gecko/20100101 Goanna/3.0 Firefox/45.9 PaleMoon/27.1.2
Multiprocess Windows: 0/1 (default: false)

Extensions
----------

Name: Pale Moon Commander
Version: 1.7.3
Enabled: true
ID: commander@palemoon.org

Name: Private Tab
Version: 0.2.1.2
Enabled: true
ID: privateTab@infocatcher

Name: uBlock Origin
Version: 1.11.2
Enabled: true
ID: uBlock0@raymondhill.net

Name: Yahoo Mail Hide Ad Panel
Version: 2.60
Enabled: true
ID: {c37bac34-849a-4d28-be41-549b2c76c64e}

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4600
Adapter Drivers: igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200
Device ID: 0x0416
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.21976)
Driver Date: 8-28-2015
Driver Version: 10.18.14.4280
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 05bd1028
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 512000
browser.cache.disk.parent_directory: C:\Program Files\PaleMoon\User\Palemoon\Profiles\Default
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.download.folderList: 2
browser.download.importedFromSqlite: true
browser.download.useDownloadDir: true
browser.fixup.alternate.enabled: false
browser.places.smartBookmarksVersion: 4
browser.search.suggest.enabled: false
browser.search.update: false
browser.search.useDBForOrder: true
browser.sessionstore.interval: 300000
browser.sessionstore.max_tabs_undo: 15
browser.sessionstore.restore_on_demand: false
browser.startup.homepage: https://us.yahoo.com/|https://mg.mail.y ... umcvazUK9r
browser.startup.homepage_override.buildID: 20170302152623
browser.startup.homepage_override.mstone: 3.1.0
browser.tabs.drawInTitlebar: false
browser.tabs.insertRelatedAfterCurrent: true
browser.tabs.onTop: true
browser.tabs.warnOnClose: false
browser.tabs.warnOnCloseOtherTabs: false
browser.tabs.warnOnOpen: false
browser.urlbar.formatting.enabled: false
dom.mozApps.used: true
extensions.lastAppVersion: 27.1.2
font.internaluseonly.changed: false
general.autoScroll: false
gfx.direct3d.last_used_feature_level_idx: 0
gfx.font_rendering.cleartype.always_use_for_content: true
network.cookie.prefsMigrated: true
network.http.speculative-parallel-limit: 0
places.database.lastMaintenance: 1489348002
places.history.expiration.transient_current_max_pages: 91945
plugin.importedState: true
plugin.state.flash: 1
plugin.state.java: 1
plugin.state.np-vmware-vmrc: 2
plugin.state.np32dsw: 0
plugin.state.npappdetector: 0
plugin.state.npctrl: 0
plugin.state.npdeployjava: 0
plugin.state.npfoxitreaderplugin: 1
plugin.state.npintelwebapiipt: 0
plugin.state.npintelwebapiupdater: 0
plugin.state.npmeetingjoinpluginoc: 0
plugin.state.npqtplugin: 0
plugin.state.npspwrap: 0
plugin.state.npvmwareclientsupportplugin: 2
print.printer_Foxit_Reader_PDF_Printer.print_bgcolor: false
print.printer_Foxit_Reader_PDF_Printer.print_bgimages: false
print.printer_Foxit_Reader_PDF_Printer.print_colorspace:
print.printer_Foxit_Reader_PDF_Printer.print_command:
print.printer_Foxit_Reader_PDF_Printer.print_downloadfonts: false
print.printer_Foxit_Reader_PDF_Printer.print_duplex: -437918235
print.printer_Foxit_Reader_PDF_Printer.print_edge_bottom: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_left: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_right: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_top: 0
print.printer_Foxit_Reader_PDF_Printer.print_evenpages: true
print.printer_Foxit_Reader_PDF_Printer.print_footercenter:
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print.printer_Foxit_Reader_PDF_Printer.print_headerright: &U
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print.printer_Foxit_Reader_PDF_Printer.print_margin_left: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_right: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_top: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_oddpages: true
print.printer_Foxit_Reader_PDF_Printer.print_orientation: 0
print.printer_Foxit_Reader_PDF_Printer.print_page_delay: 50
print.printer_Foxit_Reader_PDF_Printer.print_paper_data: 1
print.printer_Foxit_Reader_PDF_Printer.print_paper_height: 11.00
print.printer_Foxit_Reader_PDF_Printer.print_paper_name:
print.printer_Foxit_Reader_PDF_Printer.print_paper_size_type: 0
print.printer_Foxit_Reader_PDF_Printer.print_paper_size_unit: 0
print.printer_Foxit_Reader_PDF_Printer.print_paper_width: 8.50
print.printer_Foxit_Reader_PDF_Printer.print_plex_name:
print.printer_Foxit_Reader_PDF_Printer.print_resolution: -437918235
print.printer_Foxit_Reader_PDF_Printer.print_resolution_name:
print.printer_Foxit_Reader_PDF_Printer.print_reversed: false
print.printer_Foxit_Reader_PDF_Printer.print_scaling: 1.00
print.printer_Foxit_Reader_PDF_Printer.print_shrink_to_fit: true
print.printer_Foxit_Reader_PDF_Printer.print_to_file: false
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_bottom: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_left: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_right: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
print.printer_Microsoft_XPS_Document_Writer.print_command:
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: -437918235
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50
print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
print.printer_Microsoft_XPS_Document_Writer.print_resolution: -437918235
print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
privacy.cpd.cookies: false
privacy.cpd.downloads: false
privacy.cpd.extensions-fireie-cookies: false
privacy.cpd.history: false
privacy.cpd.offlineApps: true
privacy.cpd.sessions: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1487345076

user.js Preferences
-------------------

Your profile folder contains a user.js file, which includes preferences that were not created by Pale Moon.

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
Expected minimum version: 3.19.5.0 Basic ECC
Version in use: 3.19.5.0 Basic ECC

NSSSMIME
Expected minimum version: 3.19.5.0 Basic ECC
Version in use: 3.19.5.0 Basic ECC

NSSSSL
Expected minimum version: 3.19.5.0 Basic ECC
Version in use: 3.19.5.0 Basic ECC

NSSUTIL
Expected minimum version: 3.19.5.0
Version in use: 3.19.5.0

Experimental Features
---------------------
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User avatar
New Tobin Paradigm
Knows the dark side
Knows the dark side
Posts: 8884
Joined: 2012-10-09, 19:37
Location: Seriphia Galaxy

Re: Crash with PM 27.1.2

Post by New Tobin Paradigm » 2017-03-12, 20:29

Intel HD Graphics.. Is this 64bit or 32bit Pale Moon.. If it is 64bit try 32bit Pale Moon.
How far are you prepared to go? How much are you prepared to risk? How many people are you prepared to sacrifice for victory?
Are you willing to die friendless, alone, deserted by everyone? Because that's what may be required of you in the war that is to come.
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theJman

Re: Crash with PM 27.1.2

Post by theJman » 2017-03-13, 12:32

It's x86 Win7 Enterprise, so 32 bit. Dell had a minor point release video driver update - only numeric change was after the 3rd decimal point - so probably not significant, but I installed it anyway.
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theJman

Re: Crash with PM 27.1.2

Post by theJman » 2017-05-27, 19:50

This is still happening - about once a week now - and that's using version 27.3 now. Extensions are all up to date. Here is the latest info from AppCrashView...
Version=1
EventType=APPCRASH
EventTime=131403877519009846
ReportType=2
Consent=1
ReportIdentifier=9f40550d-4314-11e7-8dfa-34e6d70e5763
IntegratorReportIdentifier=9f40550c-4314-11e7-8dfa-34e6d70e5763
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Palemoon.exe
Sig[1].Name=Application Version
Sig[1].Value=27.3.0.6321
Sig[2].Name=Application Timestamp
Sig[2].Value=58fbd409
Sig[3].Name=Fault Module Name
Sig[3].Value=d2d1.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.2.9200.16765
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=528bf6b2
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0022544b
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files\PaleMoon\Bin\Palemoon\Palemoon.exe
UI[3]=Pale Moon web browser has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\PaleMoon\Bin\Palemoon\Palemoon.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\SYSFER.DLL
LoadedModule[5]=C:\Windows\system32\USER32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\IMM32.DLL
LoadedModule[11]=C:\Windows\system32\MSCTF.dll
LoadedModule[12]=C:\Program Files\PaleMoon\Bin\Palemoon\mozglue.dll
LoadedModule[13]=C:\Windows\system32\VERSION.dll
LoadedModule[14]=C:\Program Files\PaleMoon\Bin\Palemoon\MSVCR120.dll
LoadedModule[15]=C:\Program Files\PaleMoon\Bin\Palemoon\MSVCP120.dll
LoadedModule[16]=C:\Program Files\PaleMoon\Bin\Palemoon\nss3.dll
LoadedModule[17]=C:\Windows\system32\WINMM.dll
LoadedModule[18]=C:\Windows\system32\WSOCK32.dll
LoadedModule[19]=C:\Windows\system32\WS2_32.dll
LoadedModule[20]=C:\Windows\system32\RPCRT4.dll
LoadedModule[21]=C:\Windows\system32\NSI.dll
LoadedModule[22]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[24]=C:\Program Files\PaleMoon\Bin\Palemoon\mozjs.dll
LoadedModule[25]=C:\Program Files\PaleMoon\Bin\Palemoon\icuin58.dll
LoadedModule[26]=C:\Program Files\PaleMoon\Bin\Palemoon\icuuc58.dll
LoadedModule[27]=C:\Program Files\PaleMoon\Bin\Palemoon\icudt58.dll
LoadedModule[28]=C:\Windows\system32\PSAPI.DLL
LoadedModule[29]=C:\Program Files\PaleMoon\Bin\Palemoon\mozalloc.dll
LoadedModule[30]=C:\Program Files\PaleMoon\Bin\Palemoon\gkmedias.dll
LoadedModule[31]=C:\Windows\system32\ole32.dll
LoadedModule[32]=C:\Windows\system32\MSIMG32.dll
LoadedModule[33]=C:\Program Files\PaleMoon\Bin\Palemoon\xul.dll
LoadedModule[34]=C:\Windows\system32\NETAPI32.dll
LoadedModule[35]=C:\Windows\system32\netutils.dll
LoadedModule[36]=C:\Windows\system32\srvcli.dll
LoadedModule[37]=C:\Windows\system32\wkscli.dll
LoadedModule[38]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[39]=C:\Windows\system32\SHELL32.dll
LoadedModule[40]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[41]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[42]=C:\Windows\system32\WINNSI.DLL
LoadedModule[43]=C:\Windows\system32\UxTheme.dll
LoadedModule[44]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[45]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[46]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[47]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[48]=C:\Windows\system32\WINTRUST.dll
LoadedModule[49]=C:\Windows\system32\CRYPT32.dll
LoadedModule[50]=C:\Windows\system32\MSASN1.dll
LoadedModule[51]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[52]=C:\Program Files\PaleMoon\Bin\Palemoon\VCOMP120.DLL
LoadedModule[53]=C:\Windows\system32\USERENV.dll
LoadedModule[54]=C:\Windows\system32\profapi.dll
LoadedModule[55]=C:\Windows\system32\dwmapi.dll
LoadedModule[56]=C:\Windows\system32\dwrite.dll
LoadedModule[57]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[58]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll
LoadedModule[59]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[60]=C:\Windows\system32\propsys.dll
LoadedModule[61]=C:\Windows\system32\ntmarta.dll
LoadedModule[62]=C:\Windows\system32\WLDAP32.dll
LoadedModule[63]=C:\Windows\system32\Dnsapi.dll
LoadedModule[64]=C:\Windows\system32\mswsock.dll
LoadedModule[65]=C:\Windows\System32\wshtcpip.dll
LoadedModule[66]=C:\Program Files\PaleMoon\Bin\Palemoon\browser\components\browsercomps.dll
LoadedModule[67]=C:\Windows\system32\NLAapi.dll
LoadedModule[68]=C:\Windows\system32\napinsp.dll
LoadedModule[69]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[70]=C:\Windows\System32\winrnr.dll
LoadedModule[71]=C:\Windows\system32\wshbth.dll
LoadedModule[72]=C:\Windows\system32\WINSTA.dll
LoadedModule[73]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[74]=C:\Windows\system32\rsaenh.dll
LoadedModule[75]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[76]=C:\Windows\System32\MMDevApi.dll
LoadedModule[77]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[78]=C:\Windows\system32\d3d11.dll
LoadedModule[79]=C:\Windows\system32\dxgi.dll
LoadedModule[80]=C:\Windows\system32\igd10iumd32.dll
LoadedModule[81]=C:\Windows\system32\d3d10_1.dll
LoadedModule[82]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[83]=C:\Windows\system32\bcrypt.dll
LoadedModule[84]=C:\Windows\system32\ncrypt.dll
LoadedModule[85]=C:\Windows\system32\igdusc32.dll
LoadedModule[86]=C:\Windows\system32\d2d1.dll
LoadedModule[87]=C:\Windows\system32\XmlLite.dll
LoadedModule[88]=C:\Windows\system32\mscms.dll
LoadedModule[89]=C:\Program Files\PaleMoon\Bin\Palemoon\softokn3.dll
LoadedModule[90]=C:\Program Files\PaleMoon\Bin\Palemoon\nssdbm3.dll
LoadedModule[91]=C:\Program Files\PaleMoon\Bin\Palemoon\freebl3.dll
LoadedModule[92]=C:\Program Files\PaleMoon\Bin\Palemoon\nssckbi.dll
LoadedModule[93]=C:\Windows\system32\WININET.dll
LoadedModule[94]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[95]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[96]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[97]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[98]=C:\Windows\system32\normaliz.DLL
LoadedModule[99]=C:\Windows\system32\iertutil.dll
LoadedModule[100]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[101]=C:\Windows\system32\Secur32.dll
LoadedModule[102]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[103]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[104]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[105]=C:\Windows\System32\wship6.dll
LoadedModule[106]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[107]=C:\Windows\system32\explorerframe.dll
LoadedModule[108]=C:\Windows\system32\DUser.dll
LoadedModule[109]=C:\Windows\system32\DUI70.dll
LoadedModule[110]=C:\Windows\system32\rasadhlp.dll
LoadedModule[111]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[112]=C:\Windows\system32\LINKINFO.dll
LoadedModule[113]=C:\Windows\system32\ntshrui.dll
LoadedModule[114]=C:\Windows\system32\cscapi.dll
LoadedModule[115]=C:\Windows\system32\slc.dll
LoadedModule[116]=C:\Windows\system32\mfplat.dll
LoadedModule[117]=C:\Windows\system32\AVRT.dll
LoadedModule[118]=C:\Windows\system32\mfreadwrite.dll
LoadedModule[119]=C:\Windows\system32\mf.dll
LoadedModule[120]=C:\Windows\system32\ATL.DLL
LoadedModule[121]=C:\Windows\system32\ksuser.dll
LoadedModule[122]=C:\Windows\system32\dxva2.dll
LoadedModule[123]=C:\Windows\system32\devenum.dll
LoadedModule[124]=C:\Windows\system32\msdmo.dll
LoadedModule[125]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[126]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[127]=C:\Windows\System32\comdlg32.dll
LoadedModule[128]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[129]=C:\Windows\system32\apphelp.dll
LoadedModule[130]=C:\PROGRA~1\MICROS~1\Office15\GROOVEEX.DLL
LoadedModule[131]=C:\Windows\system32\MSVCR100.dll
LoadedModule[132]=C:\Windows\system32\MSVCP100.dll
LoadedModule[133]=C:\Windows\system32\ATL100.DLL
LoadedModule[134]=C:\Windows\system32\msi.dll
LoadedModule[135]=C:\PROGRA~1\MICROS~1\Office15\1033\GrooveIntlResource.dll
LoadedModule[136]=C:\Windows\system32\EhStorShell.dll
LoadedModule[137]=C:\Windows\System32\cscui.dll
LoadedModule[138]=C:\Windows\System32\CSCDLL.dll
LoadedModule[139]=C:\Windows\system32\msls31.dll
LoadedModule[140]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[141]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[142]=C:\Windows\system32\actxprxy.dll
LoadedModule[143]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[144]=C:\Windows\system32\thumbcache.dll
LoadedModule[145]=C:\Windows\system32\SearchFolder.dll
LoadedModule[146]=C:\Windows\system32\SHDOCVW.dll
LoadedModule[147]=C:\Windows\system32\ieframe.DLL
LoadedModule[148]=C:\Windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[149]=C:\Windows\system32\oleacc.dll
LoadedModule[150]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[151]=C:\Windows\system32\urlmon.dll
LoadedModule[152]=C:\Windows\system32\zipfldr.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Program Files\PaleMoon\Bin\Palemoon\Palemoon.exe
And the Troubleshooting Information...
{
"application": {
"name": "Pale Moon",
"version": "27.3.0",
"buildID": "20170422214420",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:45.9) Gecko/20100101 Goanna/3.2 Firefox/45.9 PaleMoon/27.3.0",
"updateChannel": "default",
"supportURL": "http://www.palemoon.org/support/",
"numTotalWindows": 1,
"numRemoteWindows": 0,
"remoteAutoStart": false
},
"experiments": [],
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.parent_directory": "C:\\Program Files\\PaleMoon\\User\\Palemoon\\Profiles\\Default",
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.enabled": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.capacity": 512000,
"browser.download.folderList": 2,
"browser.download.importedFromSqlite": true,
"browser.download.useDownloadDir": true,
"browser.fixup.alternate.enabled": false,
"browser.places.smartBookmarksVersion": 4,
"browser.search.suggest.enabled": false,
"browser.search.update": false,
"browser.search.useDBForOrder": true,
"browser.sessionstore.max_tabs_undo": 15,
"browser.sessionstore.restore_on_demand": false,
"browser.sessionstore.interval": 300000,
"browser.startup.homepage_override.mstone": "3.2.2",
"browser.startup.homepage": "https://us.yahoo.com/|https://mg.mail.y ... FCsg@#m_em",
"browser.startup.homepage_override.buildID": "20170422214420",
"browser.tabs.onTop": true,
"browser.tabs.warnOnClose": false,
"browser.tabs.insertRelatedAfterCurrent": true,
"browser.tabs.drawInTitlebar": false,
"browser.tabs.warnOnCloseOtherTabs": false,
"browser.tabs.warnOnOpen": false,
"browser.urlbar.formatting.enabled": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "27.3.0",
"font.internaluseonly.changed": false,
"general.autoScroll": false,
"gfx.font_rendering.cleartype.always_use_for_content": true,
"gfx.direct3d.last_used_feature_level_idx": 0,
"image.http.accept": "image/webp,image/jxr,image/png,image/*;q=0.8,*/*;q=0.5",
"network.cookie.prefsMigrated": true,
"network.IDN_show_punycode": true,
"network.http.speculative-parallel-limit": 0,
"places.database.lastMaintenance": 1495372943,
"places.history.expiration.transient_current_max_pages": 91945,
"plugin.state.npctrl": 0,
"plugin.state.np-vmware-vmrc": 2,
"plugin.state.npdeployjava": 0,
"plugin.importedState": true,
"plugin.state.np32dsw": 0,
"plugin.state.npfoxitreaderplugin": 1,
"plugin.state.java": 1,
"plugin.state.npintelwebapiipt": 0,
"plugin.state.npvmwareclientsupportplugin": 2,
"plugin.state.npspwrap": 0,
"plugin.state.npappdetector": 0,
"plugin.state.npintelwebapiupdater": 0,
"plugin.state.npqtplugin": 0,
"plugin.state.npmeetingjoinpluginoc": 0,
"plugin.state.flash": 1,
"print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_top": 0,
"print.printer_EPSON_WF-3520_Series.print_margin_bottom": "0.5",
"print.printer_Foxit_Reader_PDF_Printer.print_headercenter": "",
"print.printer_EPSON_WF-3520_Series.print_bgimages": false,
"print.printer_Microsoft_XPS_Document_Writer.print_orientation": 0,
"print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom": 0,
"print.printer_EPSON_WF-3520_Series.print_margin_right": "0.5",
"print.printer_Foxit_Reader_PDF_Printer.print_page_delay": 50,
"print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_bottom": 0,
"print.printer_Foxit_Reader_PDF_Printer.print_evenpages": true,
"print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top": 0,
"print.printer_EPSON_WF-3520_Series.print_footerleft": "&PT",
"print.printer_Foxit_Reader_PDF_Printer.print_resolution_name": "",
"print.printer_Microsoft_XPS_Document_Writer.print_scaling": " 1.00",
"print.printer_Foxit_Reader_PDF_Printer.print_reversed": false,
"print.printer_EPSON_WF-3520_Series.print_headerleft": "&T",
"print.printer_Foxit_Reader_PDF_Printer.print_margin_bottom": "0.5",
"print.printer_Microsoft_XPS_Document_Writer.print_margin_top": "0.5",
"print.printer_Foxit_Reader_PDF_Printer.print_footerleft": "&PT",
"print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right": 0,
"print.printer_EPSON_WF-3520_Series.print_duplex": -437918235,
"print.printer_EPSON_WF-3520_Series.print_headercenter": "",
"print.printer_Microsoft_XPS_Document_Writer.print_evenpages": true,
"print.printer_Foxit_Reader_PDF_Printer.print_paper_size_unit": 0,
"print.printer_Microsoft_XPS_Document_Writer.print_page_delay": 50,
"print.printer_EPSON_WF-3520_Series.print_headerright": "&U",
"print.printer_EPSON_WF-3520_Series.print_edge_top": 0,
"print.printer_Microsoft_XPS_Document_Writer.print_edge_left": 0,
"print.printer_Foxit_Reader_PDF_Printer.print_plex_name": "",
"print.printer_EPSON_WF-3520_Series.print_evenpages": true,
"print.printer_EPSON_WF-3520_Series.print_orientation": 0,
"print.printer_EPSON_WF-3520_Series.print_edge_right": 0,
"print.printer_EPSON_WF-3520_Series.print_in_color": true,
"print.printer_Foxit_Reader_PDF_Printer.print_footerright": "&D",
"print.printer_Microsoft_XPS_Document_Writer.print_edge_right": 0,
"print.printer_Foxit_Reader_PDF_Printer.print_headerleft": "&T",
"print.printer_EPSON_WF-3520_Series.print_bgcolor": false,
"print.printer_EPSON_WF-3520_Series.print_margin_top": "0.5",
"print.printer_Microsoft_XPS_Document_Writer.print_paper_name": "",
"print.printer_EPSON_WF-3520_Series.print_command": "",
"print.printer_Foxit_Reader_PDF_Printer.print_command": "",
"print.printer_Foxit_Reader_PDF_Printer.print_paper_height": " 11.00",
"print.printer_Foxit_Reader_PDF_Printer.print_oddpages": true,
"print.printer_Foxit_Reader_PDF_Printer.print_scaling": " 1.00",
"print.printer_EPSON_WF-3520_Series.print_unwriteable_margin_right": 0,
"print.printer_Foxit_Reader_PDF_Printer.print_headerright": "&U",
"print.printer_EPSON_WF-3520_Series.print_paper_height": " 11.00",
"print.printer_Microsoft_XPS_Document_Writer.print_paper_height": " 11.00",
"print.printer_Foxit_Reader_PDF_Printer.print_paper_data": 1,
"print.printer_EPSON_WF-3520_Series.print_unwriteable_margin_top": 0,
"print.printer_EPSON_WF-3520_Series.print_paper_width": " 8.50",
"print.printer_EPSON_WF-3520_Series.print_resolution": -437918235,
"print.printer_Foxit_Reader_PDF_Printer.print_paper_name": "",
"print.printer_Microsoft_XPS_Document_Writer.print_duplex": -437918235,
"print.printer_EPSON_WF-3520_Series.print_page_delay": 50,
"print.printer_EPSON_WF-3520_Series.print_shrink_to_fit": true,
"print.printer_EPSON_WF-3520_Series.print_paper_data": 1,
"print.printer_EPSON_WF-3520_Series.print_margin_left": "0.5",
"print.printer_Foxit_Reader_PDF_Printer.print_edge_top": 0,
"print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom": "0.5",
"print.printer_EPSON_WF-3520_Series.print_paper_size_unit": 0,
"print.printer_Foxit_Reader_PDF_Printer.print_edge_right": 0,
"print.printer_Foxit_Reader_PDF_Printer.print_footercenter": "",
"print.printer_Microsoft_XPS_Document_Writer.print_bgcolor": false,
"print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom": 0,
"print.printer_Microsoft_XPS_Document_Writer.print_resolution": -437918235,
"print.printer_Microsoft_XPS_Document_Writer.print_footerleft": "&PT",
"print.printer_Microsoft_XPS_Document_Writer.print_headerleft": "&T",
"print.printer_Microsoft_XPS_Document_Writer.print_headercenter": "",
"print.printer_EPSON_WF-3520_Series.print_reversed": false,
"print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts": false,
"print.printer_Microsoft_XPS_Document_Writer.print_headerright": "&U",
"print.printer_Foxit_Reader_PDF_Printer.print_colorspace": "",
"print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit": true,
"print.printer_Foxit_Reader_PDF_Printer.print_orientation": 0,
"print.printer_EPSON_WF-3520_Series.print_scaling": " 1.00",
"print.printer_EPSON_WF-3520_Series.print_resolution_name": "",
"print.printer_EPSON_WF-3520_Series.print_footercenter": "",
"print.printer_Foxit_Reader_PDF_Printer.print_margin_right": "0.5",
"print.printer_Microsoft_XPS_Document_Writer.print_oddpages": true,
"print.printer_Microsoft_XPS_Document_Writer.print_reversed": false,
"print.printer_Microsoft_XPS_Document_Writer.print_command": "",
"print.printer_Microsoft_XPS_Document_Writer.print_resolution_name": "",
"print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit": 0,
"print.printer_Foxit_Reader_PDF_Printer.print_resolution": -437918235,
"print.printer_EPSON_WF-3520_Series.print_edge_left": 0,
"print.printer_EPSON_WF-3520_Series.print_paper_size_type": 0,
"print.printer_EPSON_WF-3520_Series.print_footerright": "&D",
"print.printer_Foxit_Reader_PDF_Printer.print_edge_bottom": 0,
"print.printer_Microsoft_XPS_Document_Writer.print_paper_data": 1,
"print.printer_Microsoft_XPS_Document_Writer.print_paper_width": " 8.50",
"print.printer_Foxit_Reader_PDF_Printer.print_paper_width": " 8.50",
"print.printer_Microsoft_XPS_Document_Writer.print_plex_name": "",
"print.printer_Foxit_Reader_PDF_Printer.print_to_file": false,
"print.printer_EPSON_WF-3520_Series.print_paper_name": "",
"print.printer_Microsoft_XPS_Document_Writer.print_margin_left": "0.5",
"print.printer_Foxit_Reader_PDF_Printer.print_duplex": -437918235,
"print.printer_EPSON_WF-3520_Series.print_colorspace": "",
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}
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Moonchild
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Re: Crash with PM 27.1.2

Post by Moonchild » 2017-05-28, 14:41

Even with the driver update the crash is still occurring in the DirectX back-end, so there's very little that can be done about it on the browser side apart from disabling certain parts of hardware acceleration.

Please go into about:config, and try setting the following preferences to work around the driver's instability. Make sure to exit and restart after you've made each change (test each setting one at a time), and kindly let us know which setting fixes your crashes (so they can potentially be added to the blocklist, helping all other users with your hardware):
  1. Set gfx.direct2d.use1_1 to false and see if this fixes your problem.
  2. Set gfx.direct2d.disabled to true and see if this fixes your problem.
  3. Set layers.acceleration.disabled to true and see if this fixes your problem.
  4. If still no joy, go into Options -> advanced, tab "general" and untick the box next to "Use hardware acceleration when available"
"Son, in life you do not fight battles because you expect to win, you fight them merely because they need to be fought." -- Snagglepuss
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theJman

Re: Crash with PM 27.1.2

Post by theJman » 2017-05-28, 20:23

I don't know the driver is inherently unstable - as the issue doesn't occur with any other application or browser - but I'll try each of those settings one at a time and see if any of them have a material impact. Might be a while before I report back though as I have to either wait for a crash or feel comfortable the setting change is preventing one.
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theJman

Re: Crash with PM 27.1.2

Post by theJman » 2017-06-17, 14:04

Moonchild wrote:
  1. Set gfx.direct2d.use1_1 to false and see if this fixes your problem.
This option didn't do the trick - it happened again - so I'll try #2 now.
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