PM locks up internet access when visiting a specific url

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Rich3w
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PM locks up internet access when visiting a specific url

Unread postby Rich3w » Sun, 11 Feb 2018, 20:17

When visiting the url

Warning: visiting may disable the internet for the PM session requiring a restart
https://www.jolt.co.uk/billing/


I get the following error:

Code: Select all

Misdirected Request
The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection.


Palemoon then can not load any other pages, even in new tabs. Requires a restart of PM.

Tested on Windows Version: 27.7.2 (64-bit) and clean 'install' of Palemoon-Portable 27.7.2.win64.exe

Chrome redirects correctly.

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Re: PM locks up internet access when visiting a specific url

Unread postby Fedor2 » Sun, 11 Feb 2018, 22:01

Login This page is restricted


At given link, but no error, navigation to other pages without error too.

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Re: PM locks up internet access when visiting a specific url

Unread postby coffeebreak » Sun, 11 Feb 2018, 22:22

Same experience here as OP.
PM 27.7.2, Win 7 x86

The url provided: https://www.jolt.co.uk/billing/
redirected to url: https://my.jolt.co.uk/ (visible in address bar)
but displayed a page that was blank but for the error message:
jolt-MisdirectedRequest.png
After opening the above page, no other page would load until the browser was restarted.


In current Basilisk (and FF 52.6esr) the provided link redirected to same url as above but displayed a login page (I don't have an account). Other pages loaded without trouble.
jolt-Bsk-FF52.6esr.png
Last edited by coffeebreak on Sun, 11 Feb 2018, 22:23, edited 1 time in total.

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Re: PM locks up internet access when visiting a specific url

Unread postby Isengrim » Sun, 11 Feb 2018, 22:29

If I close the offending page and wait a moment, other pages will start loading again without restarting.
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Re: PM locks up internet access when visiting a specific url

Unread postby Moonraker » Sun, 11 Feb 2018, 22:44

so which browser acts correctly?
Chromium goes straight to a log in page.
Last edited by Moonraker on Sun, 11 Feb 2018, 22:46, edited 1 time in total.
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Re: PM locks up internet access when visiting a specific url

Unread postby Rich3w » Sun, 11 Feb 2018, 23:07

Moonraker wrote:so which browser acts correctly?
Chromium goes straight to a log in page.


Chromium works as a user would expect.

Isengrim wrote:If I close the offending page and wait a moment, other pages will start loading again without restarting.

Can confirm, takes around 10-15 secs on a decent PC.
CPU load for PM is ~20% (i7-6700 @3.4) memory usage increases ~ 2mb/sec until the tab is closed.

Fedor2 wrote:
Login This page is restricted


At given link, but no error, navigation to other pages without error too.


OS and PM version? Possibly a Windows issue.

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Re: PM locks up internet access when visiting a specific url

Unread postby Nightbird » Sun, 11 Feb 2018, 23:12

With uBO, i enabled prefechting (privacy / don't check "Disable pre-fetching (to prevent any connection for blocked network requests"))

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Re: PM locks up internet access when visiting a specific url

Unread postby coffeebreak » Sun, 11 Feb 2018, 23:17

Update: I can load the login page now intermittently. Sometimes the error page still loads. However other pages do now load ok here.

Isengrim wrote:If I close the offending page and wait a moment, other pages will start loading again without restarting.
I guess this is moot now, but just wanted to mention... I did actually try closing the page earlier, but at the time it wasn't helping. And now reading OP's last comment: Not sure if I waited 10-15 seconds. Probably more like 5 or 6.


Nightbird wrote:With uBO, i enabled prefechting (privacy / don't check "Disable pre-fetching (to prevent any connection for blocked network requests"))

In uBO I disable prefetching in the browser (the box is checked), but can still load that page now. Something seems to be going on at the site's end.
Last edited by coffeebreak on Sun, 11 Feb 2018, 23:34, edited 2 times in total.

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Re: PM locks up internet access when visiting a specific url

Unread postby Moonraker » Sun, 11 Feb 2018, 23:25

Might be safe to assume pale moon is not handling this correctly.?
If it were a server side issue then i would expect different browser to have the same issue.
I cannot see how it would be a windows problem.I use linux.
Weird.
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Re: PM locks up internet access when visiting a specific url

Unread postby Nightbird » Sun, 11 Feb 2018, 23:32

In uBO, I disabled pre-fetching

about config :
network.prefetch-next => true

I see the login page.

With Basilisk or FF ESR, i don't need to change anything (same setup)
Last edited by Nightbird on Sun, 11 Feb 2018, 23:34, edited 1 time in total.

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Re: PM locks up internet access when visiting a specific url

Unread postby Rich3w » Sun, 11 Feb 2018, 23:36

Moonraker wrote:Might be safe to assume pale moon is not handling this correctly.?
If it were a server side issue then i would expect different browser to have the same issue.
I cannot see how it would be a windows problem.I use linux.
Weird.


I would say it's a Palemoon issue, but since Fedor2 posted it worked:

Fedor2 wrote:
Login This page is restricted


At given link, but no error, navigation to other pages without error too.


Fedor2 got redirected as expect, but we don't yet know his OS/version.
It may be a recent issue.

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Re: PM locks up internet access when visiting a specific url

Unread postby Rich3w » Sun, 11 Feb 2018, 23:44

Nightbird wrote:about config :
network.prefetch-next => true


Using a fresh portable and changing network.prefetch-next to true makes no difference for me.

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Re: PM locks up internet access when visiting a specific url

Unread postby rabnbeinn » Mon, 12 Feb 2018, 01:01

User Agent Mode - Gecko compatability.

Redirect and freeze with both native and FF.

The Gecko UAM takes me to the login page with no freeze on PM.

PM 27.7.2 (x64)
Win8.1(x64)

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Re: PM locks up internet access when visiting a specific url

Unread postby coffeebreak » Mon, 12 Feb 2018, 01:11

Here, past and present: network.prefetch-next = false

I realize the other browsers tested don't share this problem - so something is different with Pale Moon.
Nevertheless, I think something may also be going on server-side, only because the situation has changed for me - But nothing (no settings or anything else) were changed from earlier on my side.

Two hours ago the page didn't load here period - despite multiple refreshes and re-attempts. Now, for me, it does load: sometimes straight away (with varying waits); sometimes with a page refresh; sometimes after closing the error page, then reopening.


rabnbeinn wrote:Redirect and freeze with both native and FF.

The Gecko UAM takes me to the login page with no freeze on PM.

Just tried Gecko compat, but got error message the first time.
@rabnbeinn, does it continue to work well for you consistently if you clear cache between attempts?

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Re: PM locks up internet access when visiting a specific url

Unread postby rabnbeinn » Mon, 12 Feb 2018, 01:42

@ coffeebreak...

ok, after clearing cache (only) and restarting PM I get..... the redirect but no freeze, I can leave open or shut down the offending tab and continue on with other tabs no probs.
On second attempt, after shutting down and just hitting link again, the login page appears as it should and all is well and all other tabs continue to function.

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Re: PM locks up internet access when visiting a specific url

Unread postby Moonchild » Mon, 12 Feb 2018, 23:05

Educated guess at what happens here, without doing too much in-depth research:
  • The page doesn't recognize Pale Moon.
  • It tries to do a server redirect on a secure connection or renegotiate the connection for SNI, and fails due to an unknown browser being detected.
  • It retries this (potential auth bounce loop), saturating the connection pool in Pale Moon.
  • With the pool saturated, it temporarily can't connect to other sites until the connections naturally time out.
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Re: PM locks up internet access when visiting a specific url

Unread postby Rich3w » Thu, 15 Feb 2018, 02:09

Moonchild wrote:Educated guess at what happens here, without doing too much in-depth research:
  • The page doesn't recognize Pale Moon.


Except that some people using Palemoon can access the page and get redirected correctly, as can be seen from the replies above.

Any solution you suggest or can implement?
Last edited by Rich3w on Thu, 15 Feb 2018, 02:16, edited 1 time in total.

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Re: PM locks up internet access when visiting a specific url

Unread postby Fedor2 » Fri, 16 Feb 2018, 01:07

I get that login screen, no misdirected request.

vista 64 and palemoon 27.7.2.

Do you have software intercepting network connections or proxies?
Last edited by Fedor2 on Fri, 16 Feb 2018, 01:09, edited 1 time in total.

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Re: PM locks up internet access when visiting a specific url

Unread postby Rich3w » Sat, 17 Feb 2018, 18:51

Fedor2 wrote:Do you have software intercepting network connections or proxies?


Nope, nothing.

Of 4 browsers I've tried, only Palemoon fails.

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Re: PM locks up internet access when visiting a specific url

Unread postby Fedor2 » Sun, 18 Feb 2018, 16:27

I do use such a software and with https filter, and with particular settings in the software i get misdirected request almost in all https conections. So this is definitely related, palemoon handle https not like other browser.


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