Sync giving "Unknown error"

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lihatt
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Sync giving "Unknown error"

Unread post by lihatt » 2015-05-14, 18:28

This morning (ca. 11 AM Pacific time zone) I am getting "Unknown error" in a banner across the bottom of the window when Sync attempts to sync. I've been getting it for about 30 minutes now. (Which makes it a pain to do anything in the bookmarks window as it basically hangs while the Sync status icon spins for quite a few seconds as it attempts to do whatever it's doing.) The server status page claims the server is up and running. It was working normally at least as of about 9 hours ago (time in between was sleep time for me so I don't know exactly when it started). Anyone else seeing this?

In the meantime, is there a way to pause Sync functionality so it doesn't keep trying and failing? (I feel like there used to be an option for this in Firefox, though I could be misremembering, or perhaps I am insufficiently caffeinated and just not spotting it if it does exist.)

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Re: Sync giving "Unknown error"

Unread post by x-15a2 » 2015-05-14, 19:36

Same thing here, though sync server reports: The Pale Moon Sync server is running and should be fully functional.

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Re: Sync giving "Unknown error"

Unread post by New Tobin Paradigm » 2015-05-14, 19:48

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kfonda

Re: Sync giving "Unknown error"

Unread post by kfonda » 2015-05-14, 20:01

Having the same issue here.

This is the error:
2015-05-14_155518.png
and this is what I get when I click on server status:
2015-05-14_155653.png

lihatt
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Re: Sync giving "Unknown error"

Unread post by lihatt » 2015-05-14, 20:02

Yes, as others above also said, the status page claims it's running normally, but still getting this error.

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Re: Sync giving "Unknown error"

Unread post by New Tobin Paradigm » 2015-05-14, 20:33

lihatt wrote:Yes, as others above also said, the status page claims it's running normally, but still getting this error.
That isn't what it says for me.. I have also spoken to Moonchild. It is currently down but should be back up soon.
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Re: Sync giving "Unknown error"

Unread post by lihatt » 2015-05-14, 20:58

Now I see "Server incorrectly configured." I assume something is in the process of being fiddled with on the back end :)

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Re: Sync giving "Unknown error"

Unread post by Moonchild » 2015-05-14, 21:16

The status page should not claim the server is running normal. In fact, I just brought it back online from full down state but it's still under very heavy load. expect some more errors.
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Re: Sync giving "Unknown error"

Unread post by x-15a2 » 2015-05-15, 14:18

Moonchild wrote:The status page should not claim the server is running normal ...
I can confirm that the page indicated that all was well. Could this be some sort of caching issue?

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Re: Sync giving "Unknown error"

Unread post by Moonchild » 2015-05-15, 18:47

It's back to normal now so.. yeah that would be right.
I don't know if it would be caching, because the server does not cache that page (for obvious reasons)
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