Not Receiving Email Notifications Topic is solved

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LAR Grizzly
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Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-14, 16:04

Recently, I stopped receiving email notifications of posts I've subscribed to. I checked my settings and all is fine. I deselected and reselected email notifications, but no change took place. I do receive an alert of notifications at the top of the forum page. Any suggestions?
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Re: Not Receiving Email Notifications

Unread post by coffeebreak » 2021-08-14, 16:44

Just a guess...
Maybe it's related to the hardware/servers being reorganised that's announced here...?

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Re: Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-14, 18:11

coffeebreak wrote:
2021-08-14, 16:44
Just a guess...Maybe it's related to the hardware/servers being reorganized that's announced here...?
Thanks. That may be the anomaly. I can be patient. I was just curious. ;)
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Re: Not Receiving Email Notifications

Unread post by Moonchild » 2021-08-14, 19:25

I checked the database and while you are subscribed to a few hundred topics, the notify status of all of them is "0" so I'm assuming that means no notification.
Did you change your user setting for notifications? Please be aware that you must receive in-board notifications for e-mail notifications to work (that's a phpBB limitation) so if you disabled that, then e-mail will also have been shut off.
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Re: Not Receiving Email Notifications

Unread post by van p » 2021-08-14, 20:34

I raised this issue in another thread, then the OP said he had noticed it too. Moonchild said he tested it and it worked.

I've looked at User Control Panel. In several places it deals with notifications/subscriptions. Not sure what's what here exactly, but the only, or at least most questionable, thing I see there is the following:
Screenshot (206).png
Notice it says, "You are not subscribed to any forums." Is this the same as "notifications?" I dunno.

At least three people have mentioned this, so somethin's goin' on.
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Re: Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-14, 21:19

Moonchild wrote:
2021-08-14, 19:25
Did you change your user setting for notifications?
I haven't changed any settings since joining the forum. I am receiving in-board notifications in the upper right corner of the forum page.

Here is a screenshot of my notification settings:

Untitled.jpg
Last edited by LAR Grizzly on 2021-08-14, 21:33, edited 3 times in total.
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Re: Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-14, 21:23

van p wrote:
2021-08-14, 20:34
Notice it says, "You are not subscribed to any forums." Is this the same as "notifications?" I dunno.
Mine says the same thing. If you read the sentence above it, it states "Below is a list of forums and topics you are subscribed to." and to unsubscribe, you have to mark the box and click the button in the lower right corner of the page. Curious :?:
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Re: Not Receiving Email Notifications

Unread post by Moonchild » 2021-08-14, 22:24

OK I did a little test and subscribed to this topic, then checked the database. I'm not sure what notify_status is used for in there because my e-mail is on for it and it's still set to 0. So that's not what I thought it was then.

if someone else can reply here as a test I can see if I get an e-mail when that's done, and if not maybe figure out what's wrong.

EDIT: I think I figured it out. cron job for the forum wasn't running properly.
Sorry if you're getting a sudden flood of queued up mails now :P
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Re: Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-14, 22:41

Moonchild wrote:
2021-08-14, 22:24
Sorry if you're getting a sudden flood of queued up mails now :P
Coming in like a dam burst! Help! I can't swim! :mrgreen:
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Re: Not Receiving Email Notifications

Unread post by Moonchild » 2021-08-14, 22:43

LAR Grizzly wrote:
2021-08-14, 22:41
Moonchild wrote:
2021-08-14, 22:24
Sorry if you're getting a sudden flood of queued up mails now :P
Coming in like a dam burst now! Help! I can't swim! :mrgreen:
Pull the orange tabs on your life vest that's under your seat!
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Re: Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-14, 22:46

Moonchild wrote:
2021-08-14, 22:43
Pull the orange tabs on your life vest that's under your seat!
Aaah! That did the trick! I'm afloat now! Thanks! :coffee:
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Re: Not Receiving Email Notifications

Unread post by Moonchild » 2021-08-14, 22:49

Yeah there was almost half a meg of notification mails queued up.
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"Seek wisdom, not knowledge. Knowledge is of the past; wisdom is of the future." -- Native American proverb
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Re: Not Receiving Email Notifications

Unread post by van p » 2021-08-17, 04:33

Apparently we're back to this problem again. I did not get notified about the 2 recent posts in my much-beloved topic about WVXU in Web Compatibility Support.
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Re: Not Receiving Email Notifications

Unread post by Moonchild » 2021-08-17, 09:49

Well I fixed the problem on the forum's side so there's nothing else I can do here. check your spam filters
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Re: Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-17, 14:10

van p wrote:
2021-08-17, 04:33
Apparently we're back to this problem again.
Yes, the problem has returned for me as well. Nothing in my spam folder, it's clean. :cry:
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Re: Not Receiving Email Notifications

Unread post by Moonchild » 2021-08-17, 14:40

Weird. it was queued up again, yet the cron job is fine when manually run.
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Re: Not Receiving Email Notifications

Unread post by van p » 2021-08-17, 14:42

I just got 3 notices, but then I got notices before after it was fixed the first time.

EDIT: Make that 4 notices.
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Re: Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-17, 15:20

van p wrote:
2021-08-17, 14:42
EDIT: Make that 4 notices.
I just got 4 notices as well. Moonchild is on to something. Hope he figures it out! :thumbup:
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Re: Not Receiving Email Notifications

Unread post by Moonchild » 2021-08-17, 15:35

Well I don't know. I've made a change that makes little sense but who knows. php can be a bit weird sometimes.
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Re: Not Receiving Email Notifications

Unread post by LAR Grizzly » 2021-08-17, 15:59

Moonchild wrote:
2021-08-17, 15:35
Well I don't know. I've made a change that makes little sense but who knows. php can be a bit weird sometimes.
To let you know, I just got the email alert to this post.
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