Forum logs me out all the time

[Joskapista]

Using this forum is a pain. Despite I always check the checkbox "log me in automatically on each visit" I'm always logged out. When I log in I get redirected to the board index so if I searched for something, it goes away. Searching in another tab doesn't help, becouse I can be logged only in one tab. I refresh the other tab - I'm logged out. I open a topic in a new tab - I'm logged out.
It's only on this forum. I have a very lenient cookie policy and this forum is whitelisted in my Adblock and Noscript.

[Moonchild]

Can you please post the output of Help -> Troubleshooting information (as text)?

[x-15a2]

I visit these forums multiple times daily from multiple environment and I never (very rarely) need to login. I say this to emphasis that the forum software is working as designed and is correctly configured.
As I'm sure you've read many times here, the best approach is to create a new\clean user profile and see if the symptoms change at all (I'm assuming that you are visiting the forums using some version of Pale Moon). If the symptoms go away when using the new profile, you'll need to determine which settings and\or add-ons are the root of the issue.

[Joskapista]

Here is the troubleshooting information. Meanwhile I noticed that RequestPolicy was blocking googlesyndication.com, could that have any effect on the sites behavior?

Code: Select all

Application Basics
------------------

Name: Pale Moon
Version: 25.8.1
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0

Extensions
----------

Name: Active Stop Button
Version: 1.5.1.1-signed
Enabled: true
ID: {9e96e0c4-9bde-49b7-989f-a4ca4bdc90bb}

Name: Adblock Latitude
Version: 3.0.3.1
Enabled: true
ID: {016acf6d-e5c0-4768-9376-3763d1ad1978}

Name: BetterPrivacy
Version: 1.68.1-signed
Enabled: true
ID: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}

Name: Blender
Version: 0.1.7.1-signed
Enabled: true
ID: blender@meh.paranoid.pk

Name: CookieKeeper
Version: 1.8.5.1-signed
Enabled: true
ID: cookiekeeper@cookiekeeper.mozdev.org

Name: DownThemAll!
Version: 2.0.18.1-signed
Enabled: true
ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: DownThemAll! AntiContainer
Version: 1.3.1-signed
Enabled: true
ID: anticontainer@downthemall.net

Name: Element Hiding Helper for Adblock Plus
Version: 1.3.2.1-signed
Enabled: true
ID: elemhidehelper@adblockplus.org

Name: Google Privacy
Version: 0.2.4.1-signed
Enabled: true
ID: {ea61041c-1e22-4400-99a0-aea461e69d04}

Name: IPvFox
Version: 0.8.6.1.1-signed
Enabled: true
ID: ipvfox@dagger2-addons.mozilla.org

Name: MAFIAAFire Redirector
Version: 0.9d.1-signed
Enabled: true
ID: MafiaaFire@mafiaafire.com

Name: MAFIAAFIRE: Gee! No evil!
Version: 1.0.0.0.1-signed
Enabled: true
ID: CustomGoogle@mafiaafire.com

Name: MEGA EXTENSION
Version: 1.0.3.1-signed
Enabled: true
ID: firefox@mega.co.nz

Name: NoScript
Version: 2.7
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Pocket
Version: 3.0.6.1-signed
Enabled: true
ID: isreaditlater@ideashower.com

Name: RefControl
Version: 0.8.17.1-signed
Enabled: true
ID: {455D905A-D37C-4643-A9E2-F6FEFAA0424A}

Name: RequestPolicy Continued
Version: 1.0.beta10.2
Enabled: true
ID: rpcontinued@non-amo.requestpolicy.org

Name: RequestPolicy Sync
Version: 0.1.6.1-signed
Enabled: true
ID: {02c6f6b9-d610-4e7e-9441-243c96c8dfab}

Name: Resurrect Pages
Version: 2.0.6.1-signed
Enabled: true
ID: {0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3}

Name: SaveFrom.net helper
Version: 4.86.1-signed
Enabled: true
ID: helper@savefrom.net

Name: sztakidict
Version: 0.7.1-signed
Enabled: true
ID: {8B74FF9F-0C24-4eed-AD27-96BEBB7A90E3}

Name: YouTube High Definition
Version: 40.0
Enabled: true
ID: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc}

Name: anonymoX
Version: 2.4.7.1-signed
Enabled: false
ID: client@anonymox.net

Name: ChatZilla (Pseudo-Static)
Version: 0.9.91-pm
Enabled: false
ID: {4523665a-317f-4a66-9376-3763d1ad1978}

Name: DownloadHelper
Version: 4.9.24.1-signed
Enabled: false
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Flash and Video Download
Version: 1.75
Enabled: false
ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: Privacy Badger
Version: 1.0.1
Enabled: false
ID: jid1-MnnxcxisBPnSXQ@jetpack

Name: Screengrab (fix version) - (Pseudo-Static)
Version: 0.98.02c-pm
Enabled: false
ID: {b6f4d77e-d297-41a5-9376-3763d1ad1978}

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 307200
browser.cache.frecency_experiment: 3
browser.display.use_system_colors: true
browser.history_expire_days.mirror: 180
browser.newtab.url: about:newtab
browser.places.importBookmarksHTML: false
browser.places.smartBookmarksVersion: 7
browser.privatebrowsing.dont_prompt_on_enter: true
browser.search.openintab: true
browser.search.useDBForOrder: true
browser.sessionstore.restore_on_demand: false
browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
browser.startup.homepage: about:newtab
browser.startup.homepage_override.buildID: 20151126052947
browser.startup.homepage_override.mstone: 25.8.1
browser.tabs.warnOnClose: false
browser.tabs.warnOnOpen: false
dom.event.contextmenu.enabled: false
dom.max_chrome_script_run_time: 40
dom.max_script_run_time: 40
dom.mozApps.used: true
extensions.lastAppVersion: 25.8.1
font.internaluseonly.changed: false
general.autoScroll: false
general.useragent.override: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
general.useragent.vendor:
general.useragent.vendorSub:
gfx.direct3d.last_used_feature_level_idx: 0
media.autoplay.enabled: false
network.accept.default: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
network.accept-encoding: gzip, deflate
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: false
network.http.proxy.pipelining: true
network.prefetch-next: true
places.database.lastMaintenance: 1448753903
places.history.expiration.transient_current_max_pages: 104858
places.last_vacuum: 1345202841
plugin.importedState: true
plugin.state.npdeployjava: 0
plugin.state.npfoxitreaderplugin: 0
plugin.state.npgoogleupdate: 0
plugin.state.nppdf: 0
plugins.notifyMissingFlash: false
print.print_printer: Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
print.printer_Microsoft_XPS_Document_Writer.print_command:
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay: 500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 9
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11,00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8,50
print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
print.printer_Microsoft_XPS_Document_Writer.print_resolution: 0
print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1,00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: true
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
privacy.cpd.extensions-dta: true
privacy.cpd.formdata: false
privacy.cpd.offlineApps: true
privacy.cpd.sessions: false
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.warn_entering_weak: false
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1448753901

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4600
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
Device ID: 0x0416
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7601.17514)
Driver Date: 6-14-2013
Driver Version: 9.18.10.3215
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
Expected minimum version: 3.19.4 Basic ECC
Version in use: 3.19.4 Basic ECC

NSSSMIME
Expected minimum version: 3.19.4 Basic ECC
Version in use: 3.19.4 Basic ECC

NSSSSL
Expected minimum version: 3.19.4 Basic ECC
Version in use: 3.19.4 Basic ECC

NSSUTIL
Expected minimum version: 3.19.4
Version in use: 3.19.4

[Gary5]

You've got a lot of extensions that could cause that depending on their settings. I think the most obvious suspects are RequestPolicy, CookieKeeper, RefControl, NoScript, Blender, and anonymoX. You can try things like test with a clean profile that has no extensions and default everything, test after restarting with add-ons disabled, disable suspect add-ons one by one.

[dark_moon]

I use RequestPolicy, RefControl and NoScript too and have these problems sometimes too.

[Moonchild]

I think it's a direct clash between your blocking/privacy extensions and the necessary security measures in place here to prevent user's logged-in sessions getting hijacked.

[half-moon]

I have atleast 6 privacy/security addons, and I don't have this issue.

[Joskapista]

You've got a lot of extensions that could cause that depending on their settings. I think the most obvious suspects are RequestPolicy, CookieKeeper, RefControl, NoScript, Blender, and anonymoX. You can try things like test with a clean profile that has no extensions and default everything, test after restarting with add-ons disabled, disable suspect add-ons one by one.

I will try what you recommended. It doesn't seem to be a very simple problem though becouse RequestPolicy, Noscript and Adblock are set to block nothing here, RefControl is set to show actual referrer (it doesn't metter really, becouse I usually visit the forum by typing the URL, on a blank page), the forum's cookies are protected in CookieKeeper, and anonymoX is disabled, I only enable it when proxies are necessery, becouse the free version is slow and annoying. I don't understand how Blender could couse problems, but I could try disabling it. Doesn't seem to make much difference in my browsers uniqueness anyway.

I think it's a direct clash between your blocking/privacy extensions and the necessary security measures in place here to prevent user's logged-in sessions getting hijacked.

Could you elaborate it please?

[megaman]

I have atleast 6 privacy/security addons, and I don't have this issue.

Yes, but not everyone uses the same add-ons and use the same settings.
We have to find-out what settings, with add-ons, his antivirus, or even his Palemoon settings that have him being logged-out.

[satrow]

Check that you haven't modified the default setting for canvas.poisondata in about:config, if you have, it will be marked in bold and it will cause you to login on each visit. Double-click the line to set it back to default.

[Moonchild]

Check that you haven't modified the default setting for canvas.poisondata in about:config, if you have, it will be marked in bold and it will cause you to login on each visit. Double-click the line to set it back to default.

Really?
That makes no sense, Satrow. All it does is affect reading data from a canvas.

EDIT: also, confirmed it indeed doesn't affect logged-in state.

[satrow]

It might not make any sense but since I reset it to default - no more relogging into the forum has been necessary...

[Moonchild]

It might not make any sense but since I reset it to default - no more relogging into the forum has been necessary...

I just tested it -- no issues.
Seriously, it doesn't make any sense that that would influence a forum login. The code doesn't touch anything but toDataURL() and getImageData() methods to get data from a canvas drawing area.

[satrow]

I only had the login issue after I turned it on, weeks ago; I turned it off today, no other changes, 3x I've restarted PM and not had to relog. Possibly something coincidental but other than a bugged profile, I don't know what it could have been (or why a bugged profile would be 'fixed' by switching that setting to default).

[Moonchild]

Well, just for the sake of it I'll leave it enabled and see if there are any issues or not...

[Joskapista]

This is rather strange: I disabled every privacy add-ons I could think about that may couse this problem, and finally I stayed logged in. Then I started reenabling them one by one to see wich coused the problem, and this time I couldn't reproduce the error. I reenabled all of them and I didn't get logged out. Of wich I'm happy on one hand, becouse problem solved - for now, but since I couldn't find out what coused me to not stay logged in, this problem could return anytime.

[Thehandyman1957]

You've got a lot of extensions that could cause that depending on their settings. I think the most obvious suspects are RequestPolicy, CookieKeeper, RefControl, NoScript, Blender, and anonymoX. You can try things like test with a clean profile that has no extensions and default everything, test after restarting with add-ons disabled, disable suspect add-ons one by one.

As an advid paid Anonymox user and have used it for over two years now and can say without a doubt that there isn't any setting in that add on that would cause that problem. Just in case you were wondering.

[Moonchild]

if your IP changes regularly (e.g. through anonymoX) then you may be logged out by the forum. So, it's not entirely without risk
We also validate referrers, so if you are too restrictive in blocking/mangling them, you may also be logged out or be unable to post.