Pale Moon not showing pages

Users and developers helping users with generic and technical Pale Moon issues on all operating systems.

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eldiener

Pale Moon not showing pages

Unread post by eldiener » 2017-04-30, 22:56

I have the latest PM 27.3.0 on Windows. A number of links I click are not showing any content, whereas other browsers do. For example, if you go to http://www.razersupport.com/gaming-keyb ... ow-chroma/ and click on the "Software & Drivers" link with PM you get a blank webpage. Doing the same with Firefox shows you the web page and its content. This is just one example among many. Anybody know what it going on here ?

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Re: Pale Moon not showing pages

Unread post by Lurker_01 » 2017-04-30, 23:17

Seems like it's getting stuck or blocked or etc. you need to refresh the page (sometimes multiple times) and then it works.

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Re: Pale Moon not showing pages

Unread post by Pallid Planetoid » 2017-05-01, 01:56

Using PMv2.3 (x86), I have tried the website and clicked on the "Software & Drivers" link several times and each time I do not get a blank page but instead each time get the following page (not sure if this is what I should be getting however):
Click on image to enlarge if better viewing is desired
Click on image to enlarge if better viewing is desired
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Re: Pale Moon not showing pages

Unread post by Gandalfdjh » 2017-05-01, 03:02

With PM 27.3 (64) get the same as
Pale Moon Rising wrote:Using PMv2.3 (x86), I have tried the website and clicked on the "Software & Drivers" link several times and each time I do not get a blank page but instead each time get the following page (not sure if this is what I should be getting however):

What I get clicking on Software-Drivers.png
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Re: Pale Moon not showing pages

Unread post by Lurker_01 » 2017-05-01, 04:07

The page shows after 1 refresh on my end with PM 27.3 (32) portable... through this happens most of the times when i block ads and/or malicious sites.
If i don't then it shows up on the first try almost every time.
At least this is what happens on my system
Off-topic:
Also to really clean test it please clear the cache after each load because otherwise each time you go to that page it shows up the cached version if you managed to load it.

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Re: Pale Moon not showing pages

Unread post by coffeebreak » 2017-05-01, 10:40

The problem for the "Software & Drivers" page seems connected (at least for me) to loading a YouTube embed.

I too get the blank page on first try, followed by proper load after one page refresh, if cache is empty and the new-for-27.3 preference concerning YouTube embeds is turned off (set to false):

Code: Select all

plugins.rewrite_youtube_embeds (default=true)

@eldiener, did your other problem pages also have YouTube embeds?

@eldiener, @Lurker_01,
Do either of you use an extension or script designed to 'improve' YouTube? Just speculating... Maybe such a tool and the new preference compete to manage the same thing, bump into each other, or some such...?

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Re: Pale Moon not showing pages

Unread post by Moonchild » 2017-05-01, 10:46

The page loaded the first time I visited. No issues.
I'm using ABL, I don't have any "youtube extensions" of any sort.
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Re: Pale Moon not showing pages

Unread post by coffeebreak » 2017-05-01, 11:13

Moonchild wrote:The page loaded the first time I visited. No issues.
I'm using ABL, I don't have any "youtube extensions" of any sort.

What do you see if you flip plugins.rewrite_youtube_embeds to false?

I too use ABL and no 'YouTube improvement' tools. And when the above pref is at default, have no problem accessing the page on first try. When the pref is changed to false, I see what OP and Lurker_01 see.

That's why am guessing that either the preference for them is turned off (but why?), or it's set to true and there's a conflict between the preference and some YT-related extension or script they use.
Last edited by coffeebreak on 2017-05-01, 11:25, edited 1 time in total.

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Re: Pale Moon not showing pages

Unread post by billmcct » 2017-05-01, 11:25

It works correctly in 32 bit.

PM 27.3.0 x86
PM portable 27.3.0 x86
Win 7 x64
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Re: Pale Moon not showing pages

Unread post by coffeebreak » 2017-05-01, 11:34

billmcct wrote:It works correctly in 32 bit.

PM 27.3.0 x86
PM portable 27.3.0 x86
Win 7 x64

Same question as to Moonchild. What do you see if you set plugins.rewrite_youtube_embeds to false?
Would you please test that?

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Re: Pale Moon not showing pages

Unread post by billmcct » 2017-05-01, 11:37

coffeebreak wrote:
billmcct wrote:It works correctly in 32 bit.

PM 27.3.0 x86
PM portable 27.3.0 x86
Win 7 x64

What do you see if you set plugins.rewrite_youtube_embeds to false?
Would you please test that?
Still works correctly
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Re: Pale Moon not showing pages

Unread post by TechnoLurker » 2017-05-01, 15:12

No problems here with PM 27.3.0 x64 on Win7 x64.

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Re: Pale Moon not showing pages

Unread post by Lurker_01 » 2017-05-01, 15:21

@coffeebreak i don't .
Through strangely it works fine now.

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Re: Pale Moon not showing pages

Unread post by coffeebreak » 2017-05-01, 15:57

Lurker_01 wrote:@coffeebreak i don't .
Through strangely it works fine now.

It's actually working fine now for me too.

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Re: Pale Moon not showing pages

Unread post by Pallid Planetoid » 2017-05-01, 16:26

Here's the test according to OP, click on the "Software & Drivers" link (which is what I'm doing) and some get a blank page.

With that established, to answer the question below:
coffeebreak wrote:
billmcct wrote:It works correctly in 32 bit.

PM 27.3.0 x86
PM portable 27.3.0 x86
Win 7 x64

Same question as to Moonchild. What do you see if you set plugins.rewrite_youtube_embeds to false?
Would you please test that?
It makes no difference for me, "true" or "false" for this pref, I get the same exact page using PM 27.3.0 x86 Win 7 x64 (when I click on the link referenced above).

That is I get the webpage as illustrated in my screen-shot posted above. (many tests have given me the same result) My results with this pref suggests to me that an extension or script is to blame for those who get a blank page. :idea:

Is this the webpage to expect when clicking on this link?
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Re: Pale Moon not showing pages

Unread post by coffeebreak » 2017-05-01, 17:05

@Pale Moon Rising,
Given my most recent post, where I report that the site now works fine for me too (plus the two posts that precede it), your quote of me is out-of-date. What was your point in posting that now?

Maybe there's a brief problem that comes+goes for that site? Or gremlins XD.

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