Cannot Start Portable on Windows 10

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dusink
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Cannot Start Portable on Windows 10

Unread postby dusink » Mon, 20 Aug 2018, 08:55

Hello, version 28, which I have just updated to, is not working on windows 10. Both 32 bit. When I start the palemoon-portable.exe, the welcome screen appears and that's all. On background, palemoon.exe is started, but all three processes are terminate soon without any notification why. When installing via update, it didn't restarted. When installing from download, windows 10 refused to run self-extracting archive, it was necessary to force it.

Any help, how to make it work?
Thanks, Dusin

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Re: Cannot Start Portable on Windows 10

Unread postby therube » Mon, 20 Aug 2018, 12:23

Try with a new Profile.

You can do that rather easily, in a hack-ish way. Simply rename the (Pale Moon Portable) /User/ directory to something like /User.OLD/, then run Palemoon-Portable.exe. (That will automatically create a new, clean, User directory.)

(Backup first.
If that doesn't accomplish anything, simply remove that new User directory & rename User.OLD back to User & you should be back to where you started from, albeit, not running.)

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Re: Cannot Start Portable on Windows 10

Unread postby frexd » Tue, 21 Aug 2018, 10:28

I have the same problem on Win 7. extracted latest Palemoon to another folder but I got the same error.
Attachments
2018-08-21_122643.jpg
2018-08-21_122708.jpg
Last edited by frexd on Tue, 21 Aug 2018, 10:28, edited 1 time in total.

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Re: Cannot Start Portable on Windows 10

Unread postby therube » Tue, 21 Aug 2018, 13:07

Do you have Malwarebytes / MBAE ?

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Re: Cannot Start Portable on Windows 10

Unread postby frexd » Tue, 21 Aug 2018, 14:17

therube wrote:Do you have Malwarebytes / MBAE ?

Nope.

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Re: Cannot Start Portable on Windows 10

Unread postby flaxthejute » Wed, 22 Aug 2018, 10:55

I can confirm that this is happening on Windows 7 with the same error reports as above.
==================================================
Process File : Palemoon.exe
Event Name : Stopped working
Event Time : 22/08/2018 09:57:18
User Name :
Exception Code : 0x80000003
Exception Code Description: {EXCEPTION}
Breakpoint
A breakpoint has been reached.

Exception Offset : 0x00003686
Fault Module Name : mozglue.dll
Fault Module Version: 4.1.4.6793
Process Path : H:\Palemoon\Bin\Palemoon\Palemoon.exe
Report File Size : 15,720
Report File Path : C:\Users\xxxxxxx\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Palemoon.exe_316ebba22c8eec8ba71830ecd075ab45617db1_08c35bf5\Report.wer
==================================================

Version=1
EventType=APPCRASH
EventTime=131794018380673580
ReportType=2
Consent=1
UploadTime=131794018382453580
ReportIdentifier=5ebc7a8d-a5e9-11e8-9b0e-18a9052e6e18
IntegratorReportIdentifier=5ebc7a8c-a5e9-11e8-9b0e-18a9052e6e18
Response.BucketId=3326023375
Response.BucketTable=349904207
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Palemoon.exe
Sig[1].Name=Application Version
Sig[1].Value=4.1.4.6793
Sig[2].Name=Application Timestamp
Sig[2].Value=5b699a8d
Sig[3].Name=Fault Module Name
Sig[3].Value=mozglue.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=4.1.4.6793
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5b699a62
Sig[6].Name=Exception Code
Sig[6].Value=80000003
Sig[7].Name=Exception Offset
Sig[7].Value=00003686
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=H:\Palemoon\Bin\Palemoon\Palemoon.exe
UI[3]=Pale Moon web browser has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=H:\Palemoon\Bin\Palemoon\Palemoon.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=H:\Palemoon\Bin\Palemoon\mozglue.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\system32\dbghelp.dll
LoadedModule[10]=C:\Windows\system32\VERSION.dll
LoadedModule[11]=H:\Palemoon\Bin\Palemoon\MSVCP140.dll
LoadedModule[12]=H:\Palemoon\Bin\Palemoon\VCRUNTIME140.dll
LoadedModule[13]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[14]=H:\Palemoon\Bin\Palemoon\ucrtbase.DLL
LoadedModule[15]=H:\Palemoon\Bin\Palemoon\api-ms-win-core-timezone-l1-1-0.dll
LoadedModule[16]=H:\Palemoon\Bin\Palemoon\api-ms-win-core-file-l2-1-0.dll
LoadedModule[17]=H:\Palemoon\Bin\Palemoon\api-ms-win-core-localization-l1-2-0.dll
LoadedModule[18]=H:\Palemoon\Bin\Palemoon\api-ms-win-core-synch-l1-2-0.dll
LoadedModule[19]=H:\Palemoon\Bin\Palemoon\api-ms-win-core-processthreads-l1-1-1.dll
LoadedModule[20]=H:\Palemoon\Bin\Palemoon\api-ms-win-core-file-l1-2-0.dll
LoadedModule[21]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[22]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[23]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[24]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[25]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[26]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[27]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[28]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[29]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[30]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[31]=H:\Palemoon\Bin\Palemoon\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[32]=C:\Windows\system32\apphelp.dll
LoadedModule[33]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[34]=C:\Windows\system32\SspiCli.dll
LoadedModule[35]=C:\Windows\system32\USER32.dll
LoadedModule[36]=C:\Windows\system32\GDI32.dll
LoadedModule[37]=C:\Windows\system32\LPK.dll
LoadedModule[38]=C:\Windows\system32\USP10.dll
LoadedModule[39]=C:\Windows\system32\SHELL32.dll
LoadedModule[40]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[41]=C:\Windows\system32\ole32.dll
LoadedModule[42]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[43]=C:\Windows\system32\USERENV.dll
LoadedModule[44]=C:\Windows\system32\profapi.dll
LoadedModule[45]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[46]=C:\Windows\system32\MPR.dll
LoadedModule[47]=C:\Windows\system32\IMM32.DLL
LoadedModule[48]=C:\Windows\system32\MSCTF.dll
LoadedModule[49]=C:\Windows\system32\AMINIT32.DLL
LoadedModule[50]=C:\Windows\system32\PSAPI.DLL
LoadedModule[51]=C:\Windows\system32\tmumh\20019\AddOn\7.0.0.1137\TmUmEvt.dll
LoadedModule[52]=C:\Windows\system32\tmumh\20019\TmMon\2.5.0.2061\tmmon.dll
LoadedModule[53]=C:\Windows\system32\sxwmon32.dll
LoadedModule[54]=C:\Program Files\AppSense\Environment Manager\Agent\EmLoader.dll
LoadedModule[55]=H:\Palemoon\Bin\Palemoon\nss3.dll
LoadedModule[56]=C:\Windows\system32\WINMM.dll
LoadedModule[57]=C:\Windows\system32\WSOCK32.dll
LoadedModule[58]=C:\Windows\system32\WS2_32.dll
LoadedModule[59]=C:\Windows\system32\NSI.dll
LoadedModule[60]=H:\Palemoon\Bin\Palemoon\lgpllibs.dll
LoadedModule[61]=H:\Palemoon\Bin\Palemoon\xul.dll
LoadedModule[62]=C:\Windows\system32\MSIMG32.dll
LoadedModule[63]=C:\Windows\system32\CRYPT32.dll
LoadedModule[64]=C:\Windows\system32\MSASN1.dll
LoadedModule[65]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[66]=C:\Windows\system32\WINNSI.DLL
LoadedModule[67]=C:\Windows\system32\UxTheme.dll
LoadedModule[68]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[69]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[70]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[71]=C:\Windows\system32\WINTRUST.dll
LoadedModule[72]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[73]=C:\Windows\system32\dwmapi.dll
LoadedModule[74]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[75]=c:\Program Files\Imprivata\OneSign Agent\ISXHookInit.dll
LoadedModule[76]=c:\Program Files\Imprivata\OneSign Agent\ISXHook.dll
LoadedModule[77]=c:\Program Files\Imprivata\OneSign Agent\ISXUtils.dll
LoadedModule[78]=c:\Program Files\Imprivata\OneSign Agent\isxtrace_dll.dll
LoadedModule[79]=C:\Windows\system32\Secur32.dll
LoadedModule[80]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23894_none_5c0be957a009922e\gdiplus.dll
LoadedModule[81]=C:\Windows\system32\pcwum.DLL
LoadedModule[82]=C:\Windows\system32\WINHTTP.dll
LoadedModule[83]=C:\Windows\system32\webio.dll
LoadedModule[84]=C:\Windows\system32\NETAPI32.dll
LoadedModule[85]=C:\Windows\system32\netutils.dll
LoadedModule[86]=C:\Windows\system32\srvcli.dll
LoadedModule[87]=C:\Windows\system32\wkscli.dll
LoadedModule[88]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[89]=C:\Windows\system32\LOGONCLI.DLL
LoadedModule[90]=C:\Windows\system32\CONCRT140.dll
LoadedModule[91]=c:\Program Files\Imprivata\OneSign Agent\ISXCrypt.dll
LoadedModule[92]=c:\Program Files\Imprivata\OneSign Agent\ISXComm.dll
LoadedModule[93]=c:\Program Files\Imprivata\OneSign Agent\ISXSendKeys.dll
LoadedModule[94]=C:\Windows\system32\OLEACC.dll
LoadedModule[95]=C:\Windows\system32\WinSCard.dll
LoadedModule[96]=C:\Windows\system32\ntmarta.dll
LoadedModule[97]=C:\Windows\system32\WLDAP32.dll
LoadedModule[98]=C:\Windows\system32\dwrite.dll
LoadedModule[99]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.23403_none_2b180b30457f196c\Comctl32.dll
LoadedModule[100]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[101]=C:\Windows\system32\propsys.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=-968943921/nBucketTable=349904207/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=H:\Palemoon\Bin\Palemoon\Palemoon.exe

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Re: Cannot Start Portable on Windows 10

Unread postby therube » Wed, 22 Aug 2018, 16:56

Imprivata OneSign Agent

See if disabling that (maybe you'll have to actually remove it to test, don't know?) changes anything?

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Re: Cannot Start Portable on Windows 10

Unread postby flaxthejute » Thu, 23 Aug 2018, 10:47

therube wrote:
Imprivata OneSign Agent

See if disabling that (maybe you'll have to actually remove it to test, don't know?) changes anything?

Unfortunately, this is a corporate PC and I can't disable or remove anything.
Thanks for looking though.

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Re: Cannot Start Portable on Windows 10

Unread postby frexd » Thu, 23 Aug 2018, 11:10

After Windows restart, Palemoon works now.

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Re: Cannot Start Portable on Windows 10

Unread postby flaxthejute » Fri, 24 Aug 2018, 09:00

I thought I was going to have to agree with frexd yesterday, because after a restart and rebuilding a new profile from the old, I had Pale Moon 28 running nicely.
But this morning, after another reboot, I'm getting nothing but a splash screen which disappears along with the application.
The crash report is largely the same as I posted earlier.

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Re: Cannot Start Portable on Windows 10

Unread postby Moonchild » Sat, 25 Aug 2018, 06:37

It's definitely a bit of a conundrum, and only seems to affect people on 32-bit operating systems (neither 64-bit nor 32-bit on 64-bit seem to be affected).

I've adjusted the build optimization on the unstable channel now, to see if that helps. if you're willing to give that a try and report back, that would be great.
http://www.palemoon.org/unstable/

Portables are available.
Last edited by Moonchild on Sat, 25 Aug 2018, 06:38, edited 1 time in total.
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Re: Cannot Start Portable on Windows 10

Unread postby PalleP » Sat, 25 Aug 2018, 21:04

I have used the portable version since it was released on several 32bit Win7 pc's without any problems, so the 32bit OS is not the problem alone.

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Re: Cannot Start Portable on Windows 10

Unread postby flaxthejute » Tue, 28 Aug 2018, 09:09

Moonchild wrote:It's definitely a bit of a conundrum, and only seems to affect people on 32-bit operating systems (neither 64-bit nor 32-bit on 64-bit seem to be affected).

I've adjusted the build optimization on the unstable channel now, to see if that helps. if you're willing to give that a try and report back, that would be great.
http://www.palemoon.org/unstable/

Portables are available.

I gave the unstable a quick try and it seemed to be working until the perennial problem of our corporate anti-virus (Trend Micro OfficeScan) deciding that it didn't like the palemoon exe kicked in and it quarantined the files :wtf:

It's done this before and I usually wait a week after updates are announced to actually do the update. This seems to give Trend a chance to catch up.

In the meantime, I'll continue with 27.9.4 until a new refresh. Sorry I can't test any more.

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Re: Cannot Start Portable on Windows 10

Unread postby flaxthejute » Fri, 31 Aug 2018, 13:51

flaxthejute wrote:
Moonchild wrote:It's definitely a bit of a conundrum, and only seems to affect people on 32-bit operating systems (neither 64-bit nor 32-bit on 64-bit seem to be affected).

I've adjusted the build optimization on the unstable channel now, to see if that helps. if you're willing to give that a try and report back, that would be great.
http://www.palemoon.org/unstable/

Portables are available.

I gave the unstable a quick try and it seemed to be working until the perennial problem of our corporate anti-virus (Trend Micro OfficeScan) deciding that it didn't like the palemoon exe kicked in and it quarantined the files :wtf:

It's done this before and I usually wait a week after updates are announced to actually do the update. This seems to give Trend a chance to catch up.

In the meantime, I'll continue with 27.9.4 until a new refresh. Sorry I can't test any more.

Just a quick update. I downloaded 28.0.1 and so far it's working well (Trend hasn't spotted it yet...).

Just to re-iterate my setup. 32-bit Windows 7 enterprise on an ancient HP PC containing an Intel Core 2 Duo (thanks NHS).


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