Perm freezes after logo. Topic is solved

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taosk8r
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Perm freezes after logo.

Unread postby taosk8r » Wed, 01 Nov 2017, 20:45

Seems like this same issue:
viewtopic.php?t=7957

I had this problem in waterfox as well.

It is a new installation, so no addons. I killed all my AV/firewall/security before installing to eliminate the possibility of some UPX issue.

I am actually wondering if, like the fresh install I did from a zip of the non portable version, it might be loading addons from another profile. Is there a way to start it in 'safe mode' with a clean profile?

Operating system: Windows 8.1
Browser version: Palemoon-Portable-27.5.1.win64
32-bit or 64-bit?: 64

app is in task manager, but never opens.

Also, can the mods please wait to close this until there is actually a fix/resolution, please?

Also wondering if the portable can be released as a zip in case somehow it is some weird upx thing. I doubt it, because I even closed all my security in task manager, but I would still like to try it.

Palemoon.exe Stopped working 10/12/2017 9:44:42 PM Acer 0x80000003 {EXCEPTION}
Breakpoint
A breakpoint has been reached.
0x017e542c xul.dll 27.3.0.6321 C:\Pale Moon\Bin\Palemoon\Palemoon.exe 16,636 C:\Users\Acer\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Palemoon.exe_bd50adddff991aaa18521378a663f4724ab49656_420da7f7_096d9ed3\Report.wer

Version=1
EventType=APPCRASH
EventTime=131523434821494710
ReportType=2
Consent=1
UploadTime=131523434821804811
ReportIdentifier=39c764a5-afd1-11e7-82ac-206a8ade7037
IntegratorReportIdentifier=39c764a4-afd1-11e7-82ac-206a8ade7037
NsAppName=Palemoon.exe
Response.BucketId=813a54f1a4dc774c751694848e9bc556
Response.BucketTable=4
Response.LegacyBucketId=120750446106
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Palemoon.exe
Sig[1].Name=Application Version
Sig[1].Value=27.3.0.6321
Sig[2].Name=Application Timestamp
Sig[2].Value=58fbd80c
Sig[3].Name=Fault Module Name
Sig[3].Value=xul.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=27.3.0.6321
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=58fbd8c4
Sig[6].Name=Exception Code
Sig[6].Value=80000003
Sig[7].Name=Exception Offset
Sig[7].Value=00000000017e542c
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=6302
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=6302c2ed9ddcb5988920ba57de590ce0
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=c681
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=c68187ff880a5299f218bac790615ee8
UI[2]=C:\Pale Moon\Bin\Palemoon\Palemoon.exe
LoadedModule[0]=C:\Pale Moon\Bin\Palemoon\Palemoon.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\USER32.dll
LoadedModule[5]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[6]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[7]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[8]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[9]=C:\Windows\system32\guard64.dll
LoadedModule[10]=C:\WINDOWS\system32\ADVAPI32.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[12]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[13]=C:\WINDOWS\system32\SspiCli.dll
LoadedModule[14]=C:\WINDOWS\system32\version.dll
LoadedModule[15]=C:\WINDOWS\system32\ole32.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[17]=C:\WINDOWS\system32\fltlib.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[19]=C:\Pale Moon\Bin\Palemoon\mozglue.dll
LoadedModule[20]=C:\Pale Moon\Bin\Palemoon\MSVCR120.dll
LoadedModule[21]=C:\Pale Moon\Bin\Palemoon\MSVCP120.dll
LoadedModule[22]=C:\Pale Moon\Bin\Palemoon\nss3.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[26]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[29]=C:\WINDOWS\system32\NSI.dll
LoadedModule[30]=C:\Pale Moon\Bin\Palemoon\mozjs.dll
LoadedModule[31]=C:\Pale Moon\Bin\Palemoon\icuin58.dll
LoadedModule[32]=C:\Pale Moon\Bin\Palemoon\icuuc58.dll
LoadedModule[33]=C:\WINDOWS\system32\PSAPI.DLL
LoadedModule[34]=C:\Pale Moon\Bin\Palemoon\icudt58.dll
LoadedModule[35]=C:\Pale Moon\Bin\Palemoon\mozalloc.dll
LoadedModule[36]=C:\Pale Moon\Bin\Palemoon\gkmedias.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\USP10.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[39]=C:\Pale Moon\Bin\Palemoon\xul.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[41]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[42]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[44]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[45]=C:\WINDOWS\system32\SETUPAPI.dll
LoadedModule[46]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[48]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[49]=C:\Pale Moon\Bin\Palemoon\VCOMP120.DLL
LoadedModule[50]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\wkscli.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[55]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[56]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\SAMCLI.DLL
LoadedModule[59]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\shcore.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\dwrite.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[66]=C:\WINDOWS\system32\propsys.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\Dnsapi.dll
LoadedModule[68]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[69]=C:\Pale Moon\Bin\Palemoon\browser\components\browsercomps.dll
LoadedModule[70]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[71]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[72]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[73]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[74]=C:\WINDOWS\system32\wshbth.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[77]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[79]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[81]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[82]=C:\Program Files\Acer\Acer Power Management\SysHook.dll
LoadedModule[83]=C:\WINDOWS\system32\COMDLG32.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[85]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8\COMCTL32.dll
LoadedModule[86]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.18790_none_9333b10747484d36\gdiplus.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[88]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\igdusc64.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\XmlLite.dll
LoadedModule[96]=C:\WINDOWS\system32\d3d10_1.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\d3d10_1core.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[99]=C:\Pale Moon\User\Palemoon\Profiles\Default\extensions\support@lastpass.com\platform\WINNT_x86_64-msvc\components\lpxpcom_x86_64.dll
LoadedModule[100]=C:\Windows\System32\rasadhlp.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[102]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[103]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[104]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[105]=C:\WINDOWS\system32\DUser.dll
LoadedModule[106]=C:\WINDOWS\system32\DUI70.dll
LoadedModule[107]=C:\WINDOWS\system32\DPAPI.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[110]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[112]=C:\WINDOWS\system32\twinapi.dll
LoadedModule[113]=C:\WINDOWS\system32\Bcp47Langs.dll
LoadedModule[114]=C:\WINDOWS\system32\LINKINFO.dll
LoadedModule[115]=C:\WINDOWS\system32\ntshrui.dll
LoadedModule[116]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[117]=C:\WINDOWS\system32\mfplat.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[119]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[120]=C:\WINDOWS\system32\mfreadwrite.dll
LoadedModule[121]=C:\WINDOWS\system32\mf.dll
LoadedModule[122]=C:\WINDOWS\system32\dxva2.dll
LoadedModule[123]=C:\Windows\System32\mp3dmod.dll
LoadedModule[124]=C:\Windows\System32\msdmo.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pale Moon web browser
AppPath=C:\Pale Moon\Bin\Palemoon\Palemoon.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=1C5F47717C0620EB25CC90C6B232FA1E

There are a couple more with different information as well (just gonna post the first few lines:
Version=1
EventType=APPCRASH
EventTime=131526564639738252
ReportType=2
Consent=1
UploadTime=131526564640198677
ReportIdentifier=f177314c-b2a9-11e7-82ad-206a8ade7037
IntegratorReportIdentifier=f177314b-b2a9-11e7-82ad-206a8ade7037
NsAppName=Palemoon.exe
Response.BucketId=813a54f1a4dc774c751694848e9bc556
Response.BucketTable=4
Response.LegacyBucketId=120750446106
Response.type=4

Version=1
EventType=APPCRASH
EventTime=131527641750393913
ReportType=2
Consent=1
UploadTime=131527641750864240
ReportIdentifier=b8d53ba2-b3a4-11e7-82ad-206a8ade7037
IntegratorReportIdentifier=b8d53ba1-b3a4-11e7-82ad-206a8ade7037
NsAppName=Palemoon.exe
Response.BucketId=813a54f1a4dc774c751694848e9bc556
Response.BucketTable=4
Response.LegacyBucketId=120750446106
Response.type=4
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satrow
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Re: Perm freezes after logo.

Unread postby satrow » Wed, 01 Nov 2017, 21:36

"never opens" = not the same issue as the one linked to.

Turing 'off' security software isn't necessarily going to stop any action by them, it might even prevent some useful dialogue. Better to do a full uninstall and enable the default firewall.

Try moving the Pale Moon Portable folder into your Desktop or Documents folder.

What does Reliability Reports show?

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Re: Perm freezes after logo.

Unread postby taosk8r » Thu, 02 Nov 2017, 00:01

satrow wrote:"never opens" = not the same issue as the one linked to.

Now that I read closer, that is correct.

Turing 'off' security software isn't necessarily going to stop any action by them, it might even prevent some useful dialogue. Better to do a full uninstall and enable the default firewall.


On the first install, I had everything on. Second install, I not only exited all the programs, I tracked down everything in my task manager related to them and killed the tasks.

Try moving the Pale Moon Portable folder into your Desktop or Documents folder.


Just tried, same issue.

What does Reliability Reports show?


Not sure on that one, what are they and how do I access them? Also answered questions in quotes, dont feel like fixing all the unquoting. Come to think of it, I think I had this issue with cyberfox as well..
Last edited by Moonchild on Thu, 02 Nov 2017, 11:25, edited 1 time in total.
Reason: Fixed quoting
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Re: Perm freezes after logo.

Unread postby satrow » Thu, 02 Nov 2017, 11:14

When replying directly to the previous person there's no need to quote anything, it takes up excessive screen space and adds a layer of duplication.

If all three Mozilla-based programs have the same problem, it's more likely to be an issue on your side causing it than a Pale Moon issue.

IME, security software still has an impact even when turned off, only a full uninstall will reset the PC to it's previous state, even then, you should check Defender and the firewall to ensure they're updated and running.

Reliability Reports.

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Re: Perm freezes after logo.

Unread postby taosk8r » Thu, 02 Nov 2017, 18:40

Checked those, no events recorded in the last few days. :(
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Re: Perm freezes after logo.

Unread postby satrow » Thu, 02 Nov 2017, 22:20

Anything logged by your security software or in the Windows logs, Applications?

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Re: Perm freezes after logo.

Unread postby taosk8r » Thu, 02 Nov 2017, 22:55

Just checked through MWB, Comodo Firewall, Spyware Blaster.. Nothing. Kind of weird, since all my other installs in various locations still work just fine. I just wanted a nice clean one without all my usual extensions and tabs running in it so I could load it up quick for an occasional task that I don't trust IE for.

Is there some way to force it to load in 'safe mode' or with an empty profile?
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Re: Perm freezes after logo.  Topic is solved

Unread postby Moonchild » Fri, 03 Nov 2017, 00:07

Delete the contents of the "User" folder in the portable to remove the profile. starting the browser then will get you a fully blank slate.
Improving Mozilla code: You know you're on the right track with code changes when you spend the majority of your time deleting code.

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Re: Perm freezes after logo.

Unread postby taosk8r » Fri, 03 Nov 2017, 01:42

And boom.. Runs just fine! Thanks!
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