PM loses connection
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This board is for technical/general usage questions and troubleshooting for the Pale Moon browser only.
Technical issues and questions not related to the Pale Moon browser should be posted in other boards!
Please keep off-topic and general discussion out of this board, thank you!
PM loses connection
Hi, I'm using PM 27.9.0 on three platforms: Win10 laptop, Win7 desktop and a Debian laptop. Everything is fine except on the Win10 system, where PM very frequently loses its connection to the internet after about 20 minutes.
A restart re-establishes the connection. Other browsers (Firefox) keep working while PM is stuck.
As mentioned, it only happens on the Windows 10 laptop, which is connected by Wifi. The Win7 machine is connected by LAN cable, but the Debian laptop is also on Wifi but doesn't seem to lose connection.
A restart re-establishes the connection. Other browsers (Firefox) keep working while PM is stuck.
As mentioned, it only happens on the Windows 10 laptop, which is connected by Wifi. The Win7 machine is connected by LAN cable, but the Debian laptop is also on Wifi but doesn't seem to lose connection.
- Pallid Planetoid
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Re: PM loses connection
I can safely report that there is no problem regarding Wifi connections on Win7 machines either....Zorba wrote:.... The Win7 machine is connected by LAN cable, but the Debian laptop is also on Wifi but doesn't seem to lose connection.
Current Pale Moon(x86) Release | WIN10 | I5 CPU, 1.7 GHz, 6GB RAM, 500GB HD[20GB SSD]
Formerly user Pale Moon Rising - to provide context involving embedded reply threads.
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
Knowing Pale Moon is indisputably #1 is defined by knowing the totality of browsers. - Pale Moon Rising
Formerly user Pale Moon Rising - to provide context involving embedded reply threads.
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
Knowing Pale Moon is indisputably #1 is defined by knowing the totality of browsers. - Pale Moon Rising
Re: PM loses connection
I don't think the issue has anything to do with Wifi, just trying to find anything that is different. May try with LAN cable or maybe the 32 bit PM on Win 10.
Re: PM loses connection
32 bit version is doing the same. Haven't tried cable yet as this will trigger uncontrolled Win10 updates...
Re: PM loses connection
Maybe you need to check the power saving mode for the wireless card (?)Zorba wrote:Hi, I'm using PM 27.9.0 on three platforms: Win10 laptop, Win7 desktop and a Debian laptop. Everything is fine except on the Win10 system, where PM very frequently loses its connection to the internet after about 20 minutes.
A restart re-establishes the connection. Other browsers (Firefox) keep working while PM is stuck.
As mentioned, it only happens on the Windows 10 laptop, which is connected by Wifi. The Win7 machine is connected by LAN cable, but the Debian laptop is also on Wifi but doesn't seem to lose connection.
Diversity is key.
Those who forget the past are doomed to repeat it.
Those who forget the past are doomed to repeat it.
Re: PM loses connection
It seems the problem has been mentioned before on a Win7 system,
viewtopic.php?f=3&t=18707&p=137966&hili ... ty#p137800
no solution unfortunately.
viewtopic.php?f=3&t=18707&p=137966&hili ... ty#p137800
no solution unfortunately.
Re: PM loses connection
Update: I had one Add-on installed called Cookies Exterminator. After disabling this there seem to be no more disconnections.
Apologies for not trying this earlier…
It does seem to happen with several different Add-ons though according to the other threads.
Thanks
Apologies for not trying this earlier…
It does seem to happen with several different Add-ons though according to the other threads.
Thanks
Re: PM loses connection
I'm afraid you took a placebo, as CE can't be the reason for your issue.
- Pallid Planetoid
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Re: PM loses connection
Your results would presumably be coincidental -- I've been using Cookies Exterminator for many months and have no issues at any time as described.Zorba wrote:Update: I had one Add-on installed called Cookies Exterminator. After disabling this there seem to be no more disconnections.....
Current Pale Moon(x86) Release | WIN10 | I5 CPU, 1.7 GHz, 6GB RAM, 500GB HD[20GB SSD]
Formerly user Pale Moon Rising - to provide context involving embedded reply threads.
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
Knowing Pale Moon is indisputably #1 is defined by knowing the totality of browsers. - Pale Moon Rising
Formerly user Pale Moon Rising - to provide context involving embedded reply threads.
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
Knowing Pale Moon is indisputably #1 is defined by knowing the totality of browsers. - Pale Moon Rising
Re: PM loses connection
I can concur, as I also have been using Cookies Exterminator 2.8.3 since PM 27 and have had no issues.
Re: PM loses connection
To reproduce the issue, I recommend opening several tabs of non-Youtube video sites. Liveleak for me always has been a good candidate for triggering this bug.
Last edited by newbie01 on 2018-05-05, 21:54, edited 1 time in total.
Re: PM loses connection
It’s strange, I’ve now reactivated Cookies Exterminator (2.8.3), and the problem has so far not re-appeared.
The round CE button in the browser toolbar is gone, I can’t remember how I got it previously.
So, problem gone for now
The round CE button in the browser toolbar is gone, I can’t remember how I got it previously.
So, problem gone for now
- Pallid Planetoid
- Knows the dark side
- Posts: 4279
- Joined: 2015-10-06, 16:59
- Location: Los Angeles CA USA
Re: PM loses connection
Regarding the missing CE button -- you can go to "Customize" and place the button where you want it (right-click in empty area of toolbar and select "Customize" - you should see the CE button in the "Customize Toolbar" interface and be able to drag it to where you want it located in your toolbar ).Zorba wrote:It’s strange, I’ve now reactivated Cookies Exterminator (2.8.3), and the problem has so far not re-appeared.
The round CE button in the browser toolbar is gone, I can’t remember how I got it previously.
So, problem gone for now
Current Pale Moon(x86) Release | WIN10 | I5 CPU, 1.7 GHz, 6GB RAM, 500GB HD[20GB SSD]
Formerly user Pale Moon Rising - to provide context involving embedded reply threads.
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
Knowing Pale Moon is indisputably #1 is defined by knowing the totality of browsers. - Pale Moon Rising
Formerly user Pale Moon Rising - to provide context involving embedded reply threads.
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
Knowing Pale Moon is indisputably #1 is defined by knowing the totality of browsers. - Pale Moon Rising
Re: PM loses connection
Found a website that seems to trigger connection loss: http://www.tvguide.co.uk/
leaving this open in a tab seems to get PM stuck loading anything else after some time. Hope this helps diagnose the problem.
leaving this open in a tab seems to get PM stuck loading anything else after some time. Hope this helps diagnose the problem.
Re: PM loses connection
I've had that site open on a W7 2008 Atom CPU x86/2GB machine for multiple weeks at a time, currently since before Pale Moon 27.9.1 was released to the public.
Do you use any adblocking?
Do you use any adblocking?
-
- Moon Magic practitioner
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Re: PM loses connection
Using PM 27.9.1 on Windows 7 x86...
For the past 5-6 hours, I've browsed around while keeping three tabs each open from both of the sites that were named as a trigger: tvguide.co.uk and liveleak.com.
If relevant, I use an adblocker.
There has been zero connection loss, not a hiccup.
For the past 5-6 hours, I've browsed around while keeping three tabs each open from both of the sites that were named as a trigger: tvguide.co.uk and liveleak.com.
If relevant, I use an adblocker.
There has been zero connection loss, not a hiccup.
Last edited by coffeebreak on 2018-05-12, 19:49, edited 1 time in total.
Re: PM loses connection
An update from the PC mentioned earlier, TV Guide is a Pinned tab, uptime is in excess of 7 days and it's still using a 'normal' amount of memory (Process Explorer is hammering the weak CPU):
Re: PM loses connection
Thanks all for trying to replicate the issue,satrow wrote:I've had that site open on a W7 2008 Atom CPU x86/2GB machine for multiple weeks at a time, currently since before Pale Moon 27.9.1 was released to the public.
Do you use any adblocking?
FYI I'm using a hosts file, see http://winhelp2002.mvps.org/hosts.htm on this win10 laptop
Re: PM loses connection
I use MVPS hosts file as part of my uBlock subscriptions, I also run several other subscriptions in the hosts file (meaning all programs are covered by the hosts, which is primarily biased against malware sites, uBlockO subscriptions are mainly ad-blocking in the browser(s) only). When I use TV Guide in Pale Moon x64 on my main PC and disable uBlockO - it causes PM to lose connection... So, there's something trying to load from there which is causing a loss of connection for PM for me, based on a quick test, it might only be triggered occasionally, like some rotating ad delivery network.
Last edited by satrow on 2018-05-13, 19:56, edited 1 time in total.