[Solved] Palemoon instability since v19

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drivetheory

Re: Palemoon instability since v19

Unread post by drivetheory » 2013-08-08, 22:33

I'm pretty certain I've identified the problem.

Logitech Setpoint is interfering with firefox/pale moon.

i also figured out a way to reproduce the behavior 100% everytime.

EDIT:
posted as recommended
https://bugzilla.mozilla.org/show_bug.cgi?id=903170
be sure to checkout the Problem Steps Recorder MHT file inside the 7z attachment

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Re: Palemoon instability since v19

Unread post by Moonchild » 2013-08-08, 23:01

Thanks - I've added myself to the CC of that bug to see if it's something that can be worked around in the Mozilla code base.
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Re: Palemoon instability since v19

Unread post by Blacklab » 2013-08-08, 23:50

@drivetheory: Just a thought - have you tried reverting to an older version of Logitech Setpoint? I note you using version 6.60.170.0 - do you need all of the bloated features?

I only need Logitech Setpoint to drive the scroll wheel tilt & middle click functions on an M305 wireless mouse and find that an older version (v6.32.20.0 in my case) is perfectly satisfactory, smaller (if you can ever call 39MB for mouse driver "small" :lol: ) and much more stable/bug free than later versions.

(A limited choice on oldversions.com with a more complete listing on Logitech's site. More links in Support board threads e.g. http://forums.logitech.com/t5/Mice-and- ... -p/1071373 - along with some "firefox crash" reports e.g. http://forums.logitech.com/t5/Mice-and- ... 127#M50131)
Last edited by Blacklab on 2013-08-09, 01:15, edited 1 time in total.

drivetheory

Re: Palemoon instability since v19

Unread post by drivetheory » 2013-08-09, 01:07

and incase you saw the screenshot of firefox addons with the setpoint being disabled @ bugzilla, no such extension or addon is seen by pale moon (x64) since it's probably a 32-bit addon, haven't looked further into it.
screenshot attached.
Blacklab wrote:@drivetheory: Just a thought - have you tried reverting to an older version of Logitech Setpoint? I note you using version 6.60.170.0 - do you need all of the bloated features?
heh, bloat is truly an understatement. i will look into older versions (still run an old version of opera, since opera is now pretty much chrome with different make-up), haven't gone further into investigating this as of yet. with any luck older versions of the software will still give me the custom function keys and mouse buttons. thanks for the suggetions
Attachments
no_setpoint_x64.PNG
Last edited by drivetheory on 2013-08-10, 14:47, edited 1 time in total.

drivetheory

Unread post by drivetheory » 2013-08-09, 12:46

Blacklab wrote:A limited choice on oldversions.com with a more complete listing on Logitech's site. More links in Support board threads e.g. http://forums.logitech.com/t5/Mice-and- ... -p/1071373 - along with some "firefox crash" reports e.g. http://forums.logitech.com/t5/Mice-and- ... 127#M50131)
@Blacklab try this url on for size, good for future use
ftp://ftp.logitech.com/pub/techsupport/mouse



@everyone
I rolled back to setpoint 6.32.7 (x64) and will see if the problem is solved [EDIT]
fwiw i have reported this issue to logitech and gave them the link to the correlating bugzilla page

drivetheory

Unread post by drivetheory » 2013-08-10, 14:46

not a single problem since rolling back to setpoint 6.32.7 (x64)...

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Re: Palemoon instability since v19

Unread post by Moonchild » 2013-08-10, 19:13

Thanks for the update.

I'll mark this solved then, since it's obviously a third party issue and not a Pale Moon issue.
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drivetheory

Re: [Solved] Palemoon instability since v19

Unread post by drivetheory » 2013-08-12, 16:37

Logitech responded:
Response Via Email (Jonar Alegre)

This is Jay-R from The Logitech Customer Care Team and I am glad to assist you.
I’m sorry to hear that your Logitech is causing your Firefox to hang. Let me help you with this.

About your inquiry, I would like to inform you that this incident happened when Firefox created a software update for their browser. It is a known issue since then. Currently, Logitech Team is now studying on this case but the real issue here lies on Firefox browser. The only way to prevent this issue from happening is to avoid using Firefox and Setpoint at the same time.

With our aim to improve and provide you with great products and customer service, a survey will be sent to you and we would appreciate if you could provide us with your comments and suggestions.
If you have any additional questions, please feel free to visit our website at http://www.logitech.com, or reply to this e-mail.

Thank you for choosing Logitech.

Sincerely,

Jay-R
Logitech Customer Support
http://www.Logitech.com/support

In United States 646-454-3200
In Canada 866-934-5644
Business Hours:
6:00AM 6:00PM PST Monday-Friday

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Re: [Solved] Palemoon instability since v19

Unread post by Blacklab » 2013-08-12, 17:21

The only way to prevent this issue from happening is to avoid using Firefox and Setpoint at the same time.
For a company best known for it's mice and keyboards that's a pretty pathetic reply! :roll: At the very least they could have suggested reverting to an earlier version of Setpoint? Their own Support forum topics show this is frequently successful!

I was shocked by the bloated size of Logitech's Setpoint - 25MB+ to enable 3 extra mouse functions (scroll wheel tilt left/right and middle click). There are some lightweight FOSS mouse drivers available - anyone found/using a good one?

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