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Problem With William Hill

Posted: 2012-08-04, 10:49
by WeskerChild
The scoreboard never loads on Pale Moon, I tried it on IE and it works fine but on Pale Moon I get an error message and I have no idea why. It's supposed to look like this:

Image

But instead this happens:

Image

I've tried refreshing the page like it suggests but that doesn't do a thing, any ideas?

Re: Problem With William Hill

Posted: 2012-08-04, 11:03
by steviem1
Please can you provide further information about the website you're trying to access?

Re: Problem With William Hill

Posted: 2012-08-04, 11:10
by WeskerChild
It's a betting website, you can go on it yourself and click on any live football/soccer match and see if the scoreboard loads.

Here's the link: http://sports.williamhill.com/bet/en-gb/betlive/9

Re: Problem With William Hill

Posted: 2012-08-04, 11:30
by steviem1
Yes it loads perfectly for me, which version of Pale Moon are you using? it could be your Plugins are out of date. Go to Add-on manager -> Plugins -> check to see if your plugins are up to date.

Re: Problem With William Hill

Posted: 2012-08-04, 11:54
by WeskerChild
Version 12.3, all plugins seem to be up to date. What program does that scoreboard use do you know?

Re: Problem With William Hill

Posted: 2012-08-04, 12:38
by steviem1
Hmm you may have installed add-ons that are blocking it inadvertantly or specifically, You could try troubleshooting by disabling any likely ones one by one, which could be causing the problem or you could startup Pale Moon with all addons disabled and try the website again - see if that works.

Re: Problem With William Hill

Posted: 2012-08-04, 13:23
by Night Wing
Scoreboard works for me. I'm on PM v12.3 (32-bit) running the Windows 7 Ultimate 64-bit operating system. My only two add-ons are NoSquint and IE Tab V2.

Re: Problem With William Hill

Posted: 2012-08-04, 14:55
by Moonchild
Works fine here too - it's done with HTML5 so it shouldn't be a plugin issue.

Please check which version of Pale Moon you are using by going to help -> about Pale Moon
If it is 3.6.x then this will likely not work. If it's version 12.3, then you should check if you have any ad/content blockers active that causes it, as suggested above.

Re: Problem With William Hill

Posted: 2012-08-06, 04:36
by stravinsky
disable all addons and enable them one-by-one.

Re: Problem With William Hill

Posted: 2012-09-24, 17:18
by WeskerChild
I tried that, still doesn't work. I give up, I'll just use IE for that website.