Talk about code development, features, specific bugs, enhancements, patches, and similar things.
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This board is meant for Pale Moon source code development related subjects only like code snippets, patches, specific bugs, git, the repositories, etc.
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grixm
Unread post
by grixm » 2014-04-21, 15:38
A few days ago PM has started suddenly crashing for seemingly no reason. I am simply viewing a website, maybe I haven't interacted with the browser for a few seconds, but then out of the blue I get the windows dialog saying "Pale moon has a problem and must be closed". I have no idea what could cause it, but here is some technical info:
I have windows 8.1. PM 24.4.2.
This is the debug info from the windows crash dialog, or one of them at least (I'm not sure they all say the same thing):
Code: Select all
Problem signature:
Problem Event Name: BEX
Application Name: palemoon.exe
Application Version: 24.4.0.5201
Application Timestamp: 5336a22b
Fault Module Name: StackHash_5861
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_D7_FROM_ntdll+0x0003D72C
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1044
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: d1d9
Additional Information 4: d1d94a13d3609d6b740644c12508f581
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Moonchild
- Pale Moon guru
- Posts: 35633
- Joined: 2011-08-28, 17:27
- Location: Motala, SE
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Contact:
Unread post
by Moonchild » 2014-04-21, 17:20
Unfortunately this seems to be tied to one of the more recent Windows Updates in Windows 8.1 - the module the crash occurs in is a Microsoft module.
You can try updating your video drivers to the latest version, (or revert to a previous version if you recently updated this) as it seems to be tied to video driver/SDKs installed on Windows. Similar crashes are reported by different people in different recent games like Tomb Raider, Battlefield, etc. as well as GPU-calculation accelerated applications on Windows 8.1.
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